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Deliver beautifully simple service with Zendesk AI Agents

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Zendesk + ForethoughtNEW

Self‑improving AI Agents on any platform

Deploy AI agents that learn and improve on any platform. Powered by the Zendesk Resolution Learning Loop, every resolution makes the next one better, improving performance over time.

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Zendesk + Forethought

Perfect the customer experience

Libery
“With Zendesk AI, I’m seeing an exciting opportunity to streamline and be more efficient. That will allow our team to have more time to work on projects of importance to the business, be it driving revenue or new sales channels.”

Ian Hunt

Director of CX at Liberty London

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Our award-winning service solution

Recognized by industry leaders

The complete customer service solution

Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily for better service quality. Start resolving requests automatically with Zendesk AI from day one.

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Make employee service effortless

Our employee service solution with Zendesk AI makes it simple for teams to get the help they need and stay efficient at scale.

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BREAK THROUGH THE AUTOMATION GLASS CEILING

Improve faster with the Resolution Learning Loop™

Automate 80%+ of interactions by connecting AI, human agents, and knowledge on one platform. By applying Zendesk AI to unified interaction data, the Resolution Learning Loop™ continually increases automation rates and quality.

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Additional resources

Return on investment

Maximize your ROI

You’ll save time and money with Zendesk. But don’t take it from us; take it from Forrester. Their Total Economic Impact™ (TEI) study showed 301% return on investment over three years.

Read the full study

  • Improve time to value

    Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software.

  • Reduce effort per ticket

    Self-service and automation deflect up to 25% of agent contacts. Resolve remaining tickets faster with rich customer insights.

  • Keep costs low

    You don’t need a developer army to start using Zendesk, or an influx of agents to keep using it. Efficiency and automation are baked in.

301%

Average ROI

Customers achieved over three years

$23

Million

Net present value customers reached over three years

6

Months

Time it took for customers to receive payback

The #1 service solution

Powering 100,000+ of the best customer and employee experiences

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