Track another competitor
Jul 2024
Positioning
Call to action
Content
New headline: "The customer-first platform your whole team will love"
Previous headline: "Everycustomerpartnervendorclientconversation One unified platform"
Call to action removed: "Explore the Platform"
Notable content change — ~49% of the page copy
Passages before
85
Passages after
82
Removed
42
Added
39
The captures, side by side
Before · June 2024
Extracted page copy (markdown)
- [/](/) - - [/](/) - Product [Simple Powerful PersonalMeet the platform Simple<br>Powerful<br>PersonalSimple<br>Powerful<br>Personal](/platform/) [Inbox Give the right response right away InboxInbox](/inbox/)[Help Center Help them help themselves Help CenterHelp Center](/knowledge-base/)[Messaging Offer real-time, real human support MessagingMessaging](/beacon-messaging/) ###### Powered by [Apps & Integrations](/help-desk-integration/)[Customer Data](/customer-management/)[AI NEW](/ai-features/)[Insights & Analytics](/analytics/) - Solutions [Customer Support Delight your customers Customer SupportCustomer Support](/customer-support/)[Email Management Supercharge your team Email ManagementEmail Management](/shared-inbox/) ##### Industries [SaaS](/industry/saas/)[Ecomm](/industry/ecommerce/)[Financial Services](/industry/financial-services/) [Education](/industry/education/)[Media](/industry/media-telecomms/)[Healthcare](/industry/healthcare/)[Professional Services](/industry/professional-services/)[Logistics](/industry/logistics/)[Property Management](/industry/property-management/)[Manufacturing](/industry/manufacturing/)[Real Estate](/industry/real-estate/) - Resources [Help Scout Blog Tips and actionable content Help Scout BlogHelp Scout Blog](/blog/)[Guides & Tools Resources to help you grow Guides & ToolsGuides & Tools](/resources/)[Join a Live Class Free training and demos Join a Live ClassJoin a Live Class](/classes/) ##### Get Inspired [The Supportive](/blog/customer-service/topic/the-supportive/)[In the Works](//www.intheworks.com/)[Customer Stories](/blog/customer-service/topic/customer-stories/) ##### Become a Power User [Partner Program](/partner/)[Help Center](//docs.helpscout.com/)[Dev Docs](//developer.helpscout.com/) [New Guide for Support ManagersNew Guide for Support Managers New Guide for Support ManagersBetter meetings start here](/support-managers-guide/) - Company [About Us Our history and values About UsAbout Us](/about/)[Careers Join the team CareersCareers](/company/careers/) ##### Dig Deeper [Help Scout for Good](/for-good/)[Diversity, Equity, and Inclusion](/dei/)[Customer Champions](/customer-champions/) [Crafting culture at Help&nbsp;ScoutCrafting culture at Help&nbsp;Scout Crafting culture at Help ScoutDownload the free guide](/resources/culture-guide/) - [Pricing](/pricing/) - [Login](https://secure.helpscout.net/?mxid=$device:18fd2e6380a1292-024d59d2a42b83-72610109-75300-18fd2e6380a1292&mxid=$device:18fd2e6380a1292-024d59d2a42b83-72610109-75300-18fd2e6380a1292&__hstc=238111519.cba9c4a25a00e821383fbe7e4a4740b5.1717230254403.1717230254403.1717230254403.1&__hssc=238111519.1.1717230254407&__hsfp=2241841009) - [Free Trial](https://secure.helpscout.net/members/register/41/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:18fd2e6380a1292-024d59d2a42b83-72610109-75300-18fd2e6380a1292&mxid=$device:18fd2e6380a1292-024d59d2a42b83-72610109-75300-18fd2e6380a1292&__hstc=238111519.cba9c4a25a00e821383fbe7e4a4740b5.1717230254403.1717230254403.1717230254403.1&__hssc=238111519.1.1717230254407&__hsfp=2241841009) - [Simple Powerful PersonalMeet the platform Simple<br>Powerful<br>PersonalSimple<br>Powerful<br>Personal](/platform/) [InboxGive the right response right away InboxInbox](/inbox/)[Help CenterHelp them help themselves Help CenterHelp Center](/knowledge-base/)[MessagingOffer real-time, real human support MessagingMessaging](/beacon-messaging/) ###### Powered by [Apps & Integrations](/help-desk-integration/)[Customer Data](/customer-management/)[AI NEW](/ai-features/)[Insights & Analytics](/analytics/) [Customer SupportDelight your customers Customer SupportCustomer Support](/customer-support/)[Email ManagementSupercharge your team Email ManagementEmail Management](/shared-inbox/) ##### Industries [SaaS](/industry/saas/)[Ecomm](/industry/ecommerce/)[Financial Services](/industry/financial-services/) [Education](/industry/education/)[Media](/industry/media-telecomms/)[Healthcare](/industry/healthcare/)[Professional Services](/industry/professional-services/)[Logistics](/industry/logistics/)[Property Management](/industry/property-management/)[Manufacturing](/industry/manufacturing/)[Real Estate](/industry/real-estate/) [Help Scout BlogTips and actionable content Help Scout BlogHelp Scout Blog](/blog/)[Guides & ToolsResources to help you grow Guides & ToolsGuides & Tools](/resources/)[Join a Live ClassFree training and demos Join a Live ClassJoin a Live Class](/classes/) ##### Get Inspired [The Supportive](/blog/customer-service/topic/the-supportive/)[In the Works](//www.intheworks.com/)[Customer Stories](/blog/customer-service/topic/customer-stories/) ##### Become a Power User [Partner Program](/partner/)[Help Center](//docs.helpscout.com/)[Dev Docs](//developer.helpscout.com/) [New Guide for Support ManagersNew Guide for Support Managers New Guide for Support ManagersBetter meetings start here](/support-managers-guide/) [About UsOur history and values About UsAbout Us](/about/)[CareersJoin the team CareersCareers](/company/careers/) ##### Dig Deeper [Help Scout for Good](/for-good/)[Diversity, Equity, and Inclusion](/dei/)[Customer Champions](/customer-champions/) [Crafting culture at Help&nbsp;ScoutCrafting culture at Help&nbsp;Scout Crafting culture at Help ScoutDownload the free guide](/resources/culture-guide/) # *Every*customerpartnervendorclientconversationOne unified platform [Explore the Platform](/platform/) Live Chat Shared Inbox Knowledge Base Beacon Workflows Reporting Messages Customer Management Live Chat Shared Inbox Knowledge Base Beacon Workflows Reporting Messages Customer Management       ## Your best work happens in Help Scout [Customer SupportDelightful Homepage - BentoItem - Customer SupportHomepage - BentoItem - Customer Support](/customer-support/)[Email ManagementSupercharged Homepage - BentoItem - Shared InboxHomepage - BentoItem - Shared Inbox](/shared-inbox/) ### The numbers are lookin’ good 56% Respond to 56% more customer messages in the first year. 30min Decrease your team's response times by an average of 30 minutes. 92% Businesses report increased loyalty by focusing on customer service. 30% Reduce email volume by 30% with self-serve support.       > Our team was able to teach themselves Help Scout in a day. It’s like using a > shared email inbox — just way more robust and better looking.   ###### Brianne Henderlong VP of Brand Experience ## Happy to help, every step of the way [Our people are your peopleThese friendly and knowledgeable folks are here to help answer your questions 24/6 via chat or email.Meet the team Home - BentoBox Image - Our PeopleHome - BentoBox Image - Our People](/customer-champions/)[Support trends, delivered weeklyA dose of weekly support news you’ll actually want to read.Learn more Home - BentoBox Image - The SupportiveHome - BentoBox Image - The Supportive](/newsletter/supportive/)[Guides, courses, and content (for free)Level up your skills with free resources, created for teams just like yours.Learn more Home - BentoBox Image - ResourcesHome - BentoBox Image - Resources](/resources/)[Customer-centric inspirationA quarterly publication for curious people who want to lead with values and grow with grit.Learn more Home - BentoBox Image - In the WorksHome - BentoBox Image - In the Works](https://intheworks.helpscout.com/) ## More than 12,000 businesses delight their customers with Help Scout           ## Get Started Learn the platform in less than an hour. Become a *power user* in less than a day. [Free 15-day Trial](https://secure.helpscout.net/members/register/41/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:18fd2e6380a1292-024d59d2a42b83-72610109-75300-18fd2e6380a1292&mxid=$device:18fd2e6380a1292-024d59d2a42b83-72610109-75300-18fd2e6380a1292&__hstc=238111519.cba9c4a25a00e821383fbe7e4a4740b5.1717230254403.1717230254403.1717230254403.1&__hssc=238111519.1.1717230254407&__hsfp=2241841009)[Get a Demo](/lp/get-a-demo/)      #### Product [Product Overview](/platform/)[Shared Inbox](/inbox/)[Knowledge Base](/knowledge-base/)[Live Chat](/beacon-messaging/)[Proactive Messaging](/proactive-messages/)[Ominchannel Support](/customer-support-channels/)[Automation](/help-desk-workflows/)[Mobile](/help-desk-app/) #### Compare [Zendesk](/compare/zendesk/)[Intercom](/compare/intercom/)[Freshdesk](/compare/freshdesk/)[Gorgias](/compare/gorgias/)[Front](/compare/frontapp/) #### Company [About](/about/)[Careers](/company/careers/)[Newsletter](/newsletter/supportive/)[Terms](/company/legal/terms-of-service/) & [Privacy](/company/legal/privacy/)[Accessibility](/company/legal/accessibility-statement/)[Do Not Sell](#) #### Support [Developers](https://developer.helpscout.com/)[Help Docs](https://docs.helpscout.com/)[Contact](#contact-us)[Status 99.99%](https://status.helpscout.com/) [Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on Facebook](https://www.facebook.com/helpscout)[Follow us on LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on Instagram](https://www.instagram.com/hellohelpscout/) © 2024 Help Scout [Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on Facebook](https://www.facebook.com/helpscout)[Follow us on LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on Instagram](https://www.instagram.com/hellohelpscout/) © 2024 Help Scout *The all-in-one platform for* delightful conversations
After · July 2024
Extracted page copy (markdown)
- [/](/)
-
- [/](/)
- Product
[Simple Powerful PersonalMeet the platform
Simple<br>Powerful<br>PersonalSimple<br>Powerful<br>Personal](/platform/)[AI
tools your team will loveSee all AI features AI tools<br>your team<br>will
loveAI tools<br>your team<br>will love](/ai-features/)
##### Empower your team
[Inbox](/inbox/)[Apps & Integrations](/help-desk-integration/)[Insights &
Analytics](/analytics/)
##### Empower your customers
[Self-serviceNEW](/self-service/)[Proactive Messaging](/proactive-messages/)
[Delivering delight, not more AI hypeDelivering delight, not more AI hype
Delivering delight, not more AI hypeRead more on the
blog](/blog/still-customer-first/)
- Solutions
[Customer Support Delight your customers Customer SupportCustomer
Support](/customer-support/)[Email Management Supercharge your team Email
ManagementEmail Management](/shared-inbox/)
##### Industries
[SaaS](/industry/saas/)[Ecomm](/industry/ecommerce/)[Financial
Services](/industry/financial-services/)
[Education](/industry/education/)[Media](/industry/media-telecomms/)[Healthcare](/industry/healthcare/)[Professional
Services](/industry/professional-services/)[Logistics](/industry/logistics/)[Property
Management](/industry/property-management/)[Manufacturing](/industry/manufacturing/)[Real
Estate](/industry/real-estate/)
- Resources
[Help Scout Blog Tips and actionable content Help Scout BlogHelp Scout
Blog](/blog/)[Guides & Tools Resources to help you grow Guides & ToolsGuides
& Tools](/resources/)[Join a Live Class Free training and demos Join a Live
ClassJoin a Live Class](/classes/)
##### Get Inspired
[The Supportive](/blog/customer-service/topic/the-supportive/)[In the
Works](//www.intheworks.com/)[Customer
Stories](/blog/customer-service/topic/customer-stories/)
##### Become a Power User
[Partner Program](/partner/)[Help Center](//docs.helpscout.com/)[Dev
Docs](//developer.helpscout.com/) [Building Your AI Support StackBuilding Your
AI Support Stack Building Your AI Support StackGet the free
guide](/resources/ai-tool-guide/)
- Company
[About Us Our history and values About UsAbout Us](/about/)[Careers Join the
team CareersCareers](/company/careers/)
##### Dig Deeper
[Help Scout for Good](/for-good/)[Diversity, Equity, and
Inclusion](/dei/)[Customer Champions](/customer-champions/) [Crafting culture at
Help&nbsp;ScoutCrafting culture at Help&nbsp;Scout Crafting culture at
Help ScoutDownload the free guide](/resources/culture-guide/)
- [Pricing](/pricing/)
- [Login](https://secure.helpscout.net/?__hstc=238111519.9c17ff6a1da4dd6700ebf6b207e09188.1719817931270.1719817931270.1719817931270.1&__hssc=238111519.1.1719817931270&__hsfp=4075056220&mxid=$device:1906d23096ae35-0ad419ee278b1d-72610109-75300-1906d23096ae35&mxid=$device:1906d23096ae35-0ad419ee278b1d-72610109-75300-1906d23096ae35)
- [Free Trial](https://secure.helpscout.net/members/register/41/?__hstc=238111519.9c17ff6a1da4dd6700ebf6b207e09188.1719817931270.1719817931270.1719817931270.1&__hssc=238111519.1.1719817931270&__hsfp=4075056220&utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:1906d23096ae35-0ad419ee278b1d-72610109-75300-1906d23096ae35&mxid=$device:1906d23096ae35-0ad419ee278b1d-72610109-75300-1906d23096ae35)
-
[Simple Powerful PersonalMeet the platform
Simple<br>Powerful<br>PersonalSimple<br>Powerful<br>Personal](/platform/)[AI
tools your team will loveSee all AI features AI tools<br>your team<br>will
loveAI tools<br>your team<br>will love](/ai-features/)
##### Empower your team
[Inbox](/inbox/)[Apps & Integrations](/help-desk-integration/)[Insights &
Analytics](/analytics/)
##### Empower your customers
[Self-serviceNEW](/self-service/)[Proactive Messaging](/proactive-messages/)
[Delivering delight, not more AI hypeDelivering delight, not more AI hype
Delivering delight, not more AI hypeRead more on the
blog](/blog/still-customer-first/)
[Customer SupportDelight your customers Customer SupportCustomer
Support](/customer-support/)[Email ManagementSupercharge your team Email
ManagementEmail Management](/shared-inbox/)
##### Industries
[SaaS](/industry/saas/)[Ecomm](/industry/ecommerce/)[Financial
Services](/industry/financial-services/)
[Education](/industry/education/)[Media](/industry/media-telecomms/)[Healthcare](/industry/healthcare/)[Professional
Services](/industry/professional-services/)[Logistics](/industry/logistics/)[Property
Management](/industry/property-management/)[Manufacturing](/industry/manufacturing/)[Real
Estate](/industry/real-estate/)
[Help Scout BlogTips and actionable content Help Scout BlogHelp Scout
Blog](/blog/)[Guides & ToolsResources to help you grow Guides & ToolsGuides
& Tools](/resources/)[Join a Live ClassFree training and demos Join a Live
ClassJoin a Live Class](/classes/)
##### Get Inspired
[The Supportive](/blog/customer-service/topic/the-supportive/)[In the
Works](//www.intheworks.com/)[Customer
Stories](/blog/customer-service/topic/customer-stories/)
##### Become a Power User
[Partner Program](/partner/)[Help Center](//docs.helpscout.com/)[Dev
Docs](//developer.helpscout.com/)
[Building Your AI Support StackBuilding Your AI Support Stack Building Your AI
Support StackGet the free guide](/resources/ai-tool-guide/)
[About UsOur history and values About UsAbout Us](/about/)[CareersJoin the team
CareersCareers](/company/careers/)
##### Dig Deeper
[Help Scout for Good](/for-good/)[Diversity, Equity, and
Inclusion](/dei/)[Customer Champions](/customer-champions/)
[Crafting culture at Help&nbsp;ScoutCrafting culture at Help&nbsp;Scout
Crafting culture at Help ScoutDownload the free
guide](/resources/culture-guide/)
# The *customer-first* platform your whole team will love
## Outstanding support with a personal touch
Delivering exceptional support requires great people and the right products.
Help the team move faster and give customers instant answers with our all-in-one
platform.
[Power your teamPower your team
home--bento-customer-supporthome--bento-customer-support](/inbox/)[Empower
customersEmpower customers
home--bento-self-servicehome--bento-self-service](/self-service/)
15min
Send a first reply in less than an hour, become a power user in a day.
56%
Respond to 56% more customer messages in the first year.
25%
Our customers’ CSAT scores are 25% higher than the industry average.
> Our team was able to teach themselves Help Scout in a day. It’s like using a
> shared email inbox — just way more robust and better looking.
###### Brianne Henderlong
VP of Brand Experience
## The future is still customer-first
AI may be changing the world, but our founding belief is as true now as it was
13 years ago: Great customer support is great for business.
Delivering great support means putting your team and customers first. That’s
why our platform will never be “AI-first.” We’re invested in [AI tools
that *enhance* the customer experience](/ai-features/) by helping teams craft
better replies and answer common questions faster.
AI isn’t a magic wand for customer service.
Hype cycles breed empty promises. Despite the headlines, the people on your
customer-facing teams have never been more critical to the success of your
growing business. We build tools for those teams to do their best work, which
means more than just adding AI.
It means making sure your team never misses an opportunity to deliver a personal
touch when it matters most. Outsourcing those moments to AI may save a few bucks
now, but it will cost you over time.
Doing right by the customer never goes out of style.
We’re not allowing ourselves to be biased by AI peer pressure. We’re more
committed than ever to giving customers, and the teams who support them, our
complete focus.
When new technology is progressing quickly, it’s important to work with a
partner who values what you do. We believe customers will always come first. If
you do too, you’ve come to the right place.
## Get Started
Learn the platform in less than an hour. Become a *power user* in less than a
day.
[Try for
Free](https://secure.helpscout.net/members/register/41/?__hstc=238111519.9c17ff6a1da4dd6700ebf6b207e09188.1719817931270.1719817931270.1719817931270.1&__hssc=238111519.1.1719817931270&__hsfp=4075056220&utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:1906d23096ae35-0ad419ee278b1d-72610109-75300-1906d23096ae35&mxid=$device:1906d23096ae35-0ad419ee278b1d-72610109-75300-1906d23096ae35)[Book
a Demo Avatars of members of our Sales TeamAvatars of members of our Sales
Team](/lp/get-a-demo/)
[blob:https://www.helpscout.com/84413589-f87e-48e7-bcf9-b15ab36effff](blob:https://www.helpscout.com/84413589-f87e-48e7-bcf9-b15ab36effff)
Click for sound
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#### Product
[Product Overview](/platform/)[Shared
Inbox](/inbox/)[Self-service](/self-service/)[Knowledge
Base](/knowledge-base/)[Live Chat](/beacon-messaging/)[Proactive
Messaging](/proactive-messages/)[Ominchannel
Support](/customer-support-channels/)[Automation](/help-desk-workflows/)[Mobile](/help-desk-app/)
#### Compare
[Zendesk](/compare/zendesk/)[Intercom](/compare/intercom/)[Freshdesk](/compare/freshdesk/)[Gorgias](/compare/gorgias/)[Front](/compare/frontapp/)
#### Company
[About](/about/)[Careers](/company/careers/)[Newsletter](/newsletter/supportive/)[Terms](/company/legal/terms-of-service/)
&
[Privacy](/company/legal/privacy/)[Accessibility](/company/legal/accessibility-statement/)[Do
Not Sell](#)
#### Support
[Developers](https://developer.helpscout.com/)[Help
Docs](https://docs.helpscout.com/)[Contact](#contact-us)[Status
99.99%](https://status.helpscout.com/)
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2024 Help Scout
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2024 Help Scout
*The all-in-one platform for* delightful conversations
Every changed passage
Everything removed and added between the two captures — the complete list the "New headline: "The customer-first platform your whole team will love"" figure is computed from.
− Product Overview Shared Inbox Knowledge Base Live Chat Proactive Messaging Ominchannel Support Automation Mobile
+ Product Overview Shared Inbox Self-service Knowledge Base Live Chat Proactive Messaging Ominchannel Support Automation Mobile
− Become a Power User Partner Program Help Center Dev Docs New Guide for Support Managers New Guide for Support Managers New Guide for Support Managers Better meetings start here
+ Become a Power User Partner Program Help Center Dev Docs Building Your AI Support Stack Building Your AI Support Stack Building Your AI Support Stack Get the free guide
− Simple Powerful Personal Meet the platform Simple<br>Powerful<br>Personal Simple<br>Powerful<br>Personal Inbox Give the right response right away Inbox Inbox Help Center Help them help themselves Help Center Help Center Messaging Offer real-time, real human support Messaging Messaging
− Powered by Apps & Integrations Customer Data AI NEWInsights & Analytics
− Simple Powerful Personal Meet the platform Simple<br>Powerful<br>Personal Simple<br>Powerful<br>Personal
− Inbox Give the right response right away Inbox Inbox Help Center Help them help themselves Help Center Help Center Messaging Offer real-time, real human support Messaging Messaging
− Powered by
− Apps & Integrations Customer Data AI NEWInsights & Analytics
− New Guide for Support Managers New Guide for Support Managers New Guide for Support Managers Better meetings start here
− *Every*customerpartnervendorclientconversation One unified platform
− Live Chat
− Shared Inbox
− Knowledge Base
− Beacon
− Workflows
− Reporting
− Messages
− Customer Management
− Live Chat
− Shared Inbox
− Knowledge Base
− Beacon
− Workflows
− Reporting
− Messages
− Customer Management
− Your best work happens in Help Scout
− Customer Support Delightful Homepage - Bento Item - Customer Support Homepage - Bento Item - Customer Support Email Management Supercharged Homepage - Bento Item - Shared Inbox Homepage - Bento Item - Shared Inbox
− The numbers are lookin’ good
− 30min
− Decrease your team's response times by an average of 30 minutes.
− 92%
− Businesses report increased loyalty by focusing on customer service.
− 30%
− Reduce email volume by 30% with self-serve support.
− Happy to help, every step of the way
− Our people are your people These friendly and knowledgeable folks are here to help answer your questions 24/6 via chat or email.Meet the team Home - Bento Box Image - Our People Home - Bento Box Image - Our People Support trends, delivered weekly A dose of weekly support news you’ll actually want to
− read.Learn more Home - Bento Box Image - The Supportive Home - Bento Box Image - The Supportive Guides, courses, and content (for free)Level up your skills with free resources, created for teams just like yours.Learn more Home - Bento Box Image - Resources Home - Bento Box Image - Resources Customer-centric
− inspiration A quarterly publication for curious people who want to lead with values and grow with grit.Learn more Home - Bento Box Image - In the Works Home - Bento Box Image - In the Works
− More than 12,000 businesses delight their customers with Help Scout
− Free 15-day
− a Demo
+ Simple Powerful Personal Meet the platform Simple<br>Powerful<br>Personal Simple<br>Powerful<br>Personal AI tools your team will love See all AI features AI tools<br>your team<br>will love AI tools<br>your team<br>will love
+ Empower your team Inbox Apps & Integrations Insights & Analytics
+ Empower your customers Delivering delight, not more AI hype Delivering delight, not more AI hype Delivering delight, not more AI hype Read more on the blog
+ Simple Powerful Personal Meet the platform Simple<br>Powerful<br>Personal Simple<br>Powerful<br>Personal AI tools your team will love See all AI features AI tools<br>your team<br>will love AI tools<br>your team<br>will love
+ Empower your team
+ Inbox Apps & Integrations Insights & Analytics
+ Empower your customers
+ Delivering delight, not more AI hype Delivering delight, not more AI hype Delivering delight, not more AI hype Read more on the blog
+ Building Your AI Support Stack Building Your AI Support Stack Building Your AI Support Stack Get the free guide
+ The *customer-first* platform your whole team will love
+ Outstanding support with a personal touch
+ Delivering exceptional support requires great people and the right products.
+ Help the team move faster and give customers instant answers with our all-in-one platform.
+ Power your team Power your team home--bento-customer-supporthome--bento-customer-support Empower customers Empower customers home--bento-self-servicehome--bento-self-service
+ 15min
+ Send a first reply in less than an hour, become a power user in a day.
+ 25%
+ Our customers’ CSAT scores are 25% higher than the industry average.
+ The future is still customer-first
+ AI may be changing the world, but our founding belief is as true now as it was 13 years ago: Great customer support is great for business.
+ Delivering great support means putting your team and customers first.
+ That’s why our platform will never be “AI-first.” We’re invested in AI tools that *enhance* the customer experience by helping teams craft better replies and answer common questions faster.
+ AI isn’t a magic wand for customer service.
+ Hype cycles breed empty promises.
+ Despite the headlines, the people on your customer-facing teams have never been more critical to the success of your growing business.
+ We build tools for those teams to do their best work, which means more than just adding AI.
+ It means making sure your team never misses an opportunity to deliver a personal touch when it matters most.
+ Outsourcing those moments to AI may save a few bucks now, but it will cost you over time.
+ Doing right by the customer never goes out of style.
+ We’re not allowing ourselves to be biased by AI peer pressure.
+ We’re more committed than ever to giving customers, and the teams who support them, our complete focus.
+ When new technology is progressing quickly, it’s important to work with a partner who values what you do.
+ We believe customers will always come first.
+ If you do too, you’ve come to the right place.
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