Track another competitor
Apr 2025
Positioning
Call to action
Content
Design
New headline: "Make your customer support a competitive advantage"
Previous headline: "The only support platform with unlimited users"
Call to action removed: "Get a sneak peek"
Page copy expanded by ~82%
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The captures, side by side
Before · March 2025
Extracted page copy (markdown)
- [/](/)
-
- [/](/)
- Resources
[Help Scout Blog Tips and actionable content Help Scout BlogHelp Scout
Blog](/blog/)[Guides & Tools Resources to help you grow Guides & ToolsGuides
& Tools](/resources/)[Join a Live Class Free training and demos Join a Live
ClassJoin a Live Class](/classes/)
##### Get Inspired
[The Supportive](/blog/the-supportive/)[In the
Works](https://intheworks.helpscout.com/)[Customer
Stories](/blog/customer-service/topic/customer-stories/)[Software Buyer's
Guide](/tool-roundups/)
##### Become a Power User
[Partner Program](/partner/)[Help Center](//docs.helpscout.com/)[Dev
Docs](//developer.helpscout.com/) [Building Your AI Support StackBuilding Your
AI Support Stack Building Your AI Support StackGet the free
guide](/resources/ai-tool-guide/)
- Company
[About Us Our history and values About UsAbout Us](/about/)[Careers Join the
team CareersCareers](/company/careers/)
##### Dig Deeper
[Help Scout for Good](/for-good/)[Diversity, Equity, and
Inclusion](/dei/)[Customer Champions](/customer-champions/) [Crafting culture at
Help ScoutCrafting culture at Help Scout Crafting culture at
Help ScoutDownload the free guide](/resources/culture-guide/)
- [Pricing](/pricing/)
- [Login](https://secure.helpscout.net/?mxid=$device:19550d1f0cc7c0-0a229ee975857d-14462c6e-75300-19550d1f0cc7c0&mxid=$device:19550d1f0cc7c0-0a229ee975857d-14462c6e-75300-19550d1f0cc7c0&__hstc=238111519.83facd0fcc15bf20538d1f7bc7c95fe5.1740817694745.1740817694745.1740817694745.1&__hssc=238111519.1.1740817694745&__hsfp=2385366205)
- [Free Trial](https://secure.helpscout.net/members/register/52/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3A19550d1f0cc7c0-0a229ee975857d-14462c6e-75300-19550d1f0cc7c0&mxid=%24device%3A19550d1f0cc7c0-0a229ee975857d-14462c6e-75300-19550d1f0cc7c0&hs_tvar=51-B&__hstc=238111519.83facd0fcc15bf20538d1f7bc7c95fe5.1740817694745.1740817694745.1740817694745.1&__hssc=238111519.1.1740817694745&__hsfp=2385366205)
-
[Help Scout BlogTips and actionable content Help Scout BlogHelp Scout
Blog](/blog/)[Guides & ToolsResources to help you grow Guides & ToolsGuides
& Tools](/resources/)[Join a Live ClassFree training and demos Join a Live
ClassJoin a Live Class](/classes/)
##### Get Inspired
[The Supportive](/blog/the-supportive/)[In the
Works](https://intheworks.helpscout.com/)[Customer
Stories](/blog/customer-service/topic/customer-stories/)[Software Buyer's
Guide](/tool-roundups/)
##### Become a Power User
[Partner Program](/partner/)[Help Center](//docs.helpscout.com/)[Dev
Docs](//developer.helpscout.com/)
[Building Your AI Support StackBuilding Your AI Support Stack Building Your AI
Support StackGet the free guide](/resources/ai-tool-guide/)
[About UsOur history and values About UsAbout Us](/about/)[CareersJoin the team
CareersCareers](/company/careers/)
##### Dig Deeper
[Help Scout for Good](/for-good/)[Diversity, Equity, and
Inclusion](/dei/)[Customer Champions](/customer-champions/)
[Crafting culture at Help ScoutCrafting culture at Help Scout
Crafting culture at Help ScoutDownload the free
guide](/resources/culture-guide/)
# The *only* support platform with unlimited users
All the automation, collaboration, and organization tools you need to provide
exceptional customer service at scale.
## Outstanding support with a personal touch
Delivering exceptional support requires great people and the right products.
Help the team move faster and give customers instant answers with our all-in-one
platform.
[Start your free
trial](https://secure.helpscout.net/members/register/52/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3A19550d1f0cc7c0-0a229ee975857d-14462c6e-75300-19550d1f0cc7c0&mxid=%24device%3A19550d1f0cc7c0-0a229ee975857d-14462c6e-75300-19550d1f0cc7c0&hs_tvar=51-B&__hstc=238111519.83facd0fcc15bf20538d1f7bc7c95fe5.1740817694745.1740817694745.1740817694745.1&__hssc=238111519.1.1740817694745&__hsfp=2385366205)
[Power your teamPower your team
home--bento-customer-supporthome--bento-customer-support](/inbox/)[Empower
customersEmpower customers
home--bento-self-servicehome--bento-self-service](/self-service/)
15min
Send a first reply in less than an hour, become a power user in a day.
56%
Respond to 56% more customer messages in the first year.
25%
Our customers’ CSAT scores are 25% higher than the industry average.
The best way to get to know Help Scout is to start a free trial.
[Get a sneak peek](/see-it-in-action/)
> Our team was able to teach themselves Help Scout in a day. It’s like using a
> shared email inbox — just way more robust and better looking.
###### Brianne Henderlong
VP of Brand Experience
## The future is still customer-first
AI may be changing the world, but our founding belief is as true now as it was
13 years ago: Great customer support is great for business.
Delivering great support means putting your team and customers first. That’s
why our platform will never be “AI-first.” We’re invested in [AI tools
that *enhance* the customer experience](/ai-features/) by helping teams craft
better replies and answer common questions faster.
AI isn’t a magic wand for customer service.
Hype cycles breed empty promises. Despite the headlines, the people on your
customer-facing teams have never been more critical to the success of your
growing business. We build tools for those teams to do their best work, which
means more than just adding AI.
It means making sure your team never misses an opportunity to deliver a personal
touch when it matters most. Outsourcing those moments to AI may save a few bucks
now, but it will cost you over time.
Doing right by the customer never goes out of style.
We’re not allowing ourselves to be biased by AI peer pressure. We’re more
committed than ever to giving customers, and the teams who support them, our
complete focus.
When new technology is progressing quickly, it’s important to work with a
partner who values what you do. We believe customers will always come first. If
you do too, you’ve come to the right place.
## Get Started
Learn the platform in less than an hour. Become a *power user* in less than a
day.
[Try for
Free](https://secure.helpscout.net/members/register/52/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3A19550d1f0cc7c0-0a229ee975857d-14462c6e-75300-19550d1f0cc7c0&mxid=%24device%3A19550d1f0cc7c0-0a229ee975857d-14462c6e-75300-19550d1f0cc7c0&hs_tvar=51-B&__hstc=238111519.83facd0fcc15bf20538d1f7bc7c95fe5.1740817694745.1740817694745.1740817694745.1&__hssc=238111519.1.1740817694745&__hsfp=2385366205)[Book
a Demo Avatars of members of our Sales TeamAvatars of members of our Sales
Team](/lp/get-a-demo/)
[blob:https://www.helpscout.com/6b47a268-da26-4bb3-ac2e-1c5512e2f995](blob:https://www.helpscout.com/6b47a268-da26-4bb3-ac2e-1c5512e2f995)
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#### Product
[Product Overview](/platform/)[Shared
Inbox](/inbox/)[Self-service](/self-service/)[Knowledge
Base](/knowledge-base/)[Live Chat](/beacon-messaging/)[Proactive
Messaging](/proactive-messages/)[Ominchannel
Support](/customer-support-channels/)[Automation](/help-desk-workflows/)[Mobile](/help-desk-app/)
#### Compare
[Zendesk](/compare/zendesk/)[Intercom](/compare/intercom/)[Freshdesk](/compare/freshdesk/)[Gorgias](/compare/gorgias/)[Front](/compare/frontapp/)
#### Company
[About](/about/)[Careers](/company/careers/)[Newsletter](/newsletter/supportive/)[Terms](/company/legal/terms-of-service/)
&
[Privacy](/company/legal/privacy/)[Accessibility](/company/legal/accessibility-statement/)[Do
Not Sell](#)
#### Support
[Developers](https://developer.helpscout.com/)[Help
Docs](https://docs.helpscout.com/)[Contact](#contact-us)[Status
99.99%](https://status.helpscout.com/)
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2025 Help Scout
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2025 Help Scout
*The all-in-one platform for* delightful conversations
After · April 2025
Extracted page copy (markdown)
- [/](/) - - [/](/) - Product [Simple Powerful PersonalMeet the platform Simple<br>Powerful<br>PersonalSimple<br>Powerful<br>Personal](/platform/)[AI tools your team will loveSee all AI features AI tools<br>your team<br>will loveAI tools<br>your team<br>will love](/ai-features/) ##### Empower your team [Inbox](/inbox/)[Apps & Integrations](/help-desk-integration/)[Insights & Analytics](/analytics/) ##### Empower your customers [Self-serviceNEW](/self-service/)[Proactive Messaging](/proactive-messages/) [Delivering delight, not more AI hypeDelivering delight, not more AI hype Delivering delight, not more AI hypeRead more on the blog](/blog/still-customer-first/) - Resources [Help Scout Blog Tips and actionable content Help Scout BlogHelp Scout Blog](/blog/)[Guides & Tools Resources to help you grow Guides & ToolsGuides & Tools](/resources/)[Join a Live Class Free training and demos Join a Live ClassJoin a Live Class](/classes/) ##### Get Inspired [The Supportive](/blog/the-supportive/)[In the Works](https://intheworks.helpscout.com/)[Customer Stories](/blog/customer-service/topic/customer-stories/)[Software Buyer's Guide](/tool-roundups/) ##### Become a Power User [Partner Program](/partner/)[Help Center](//docs.helpscout.com/)[Dev Docs](//developer.helpscout.com/) [Building Your AI Support StackBuilding Your AI Support Stack Building Your AI Support StackGet the free guide](/resources/ai-tool-guide/) - Company [About Us Our history and values About UsAbout Us](/about/)[Careers Join the team CareersCareers](/company/careers/) ##### Dig Deeper [Help Scout for Good](/for-good/)[Diversity, Equity, and Inclusion](/dei/)[Customer Champions](/customer-champions/) [Crafting culture at Help&nbsp;ScoutCrafting culture at Help&nbsp;Scout Crafting culture at Help ScoutDownload the free guide](/resources/culture-guide/) - [Pricing](/pricing/) - [Login](https://secure.helpscout.net/?mxid=$device:d4f309af-d44e-4d39-989e-0d38e74e700a&__hstc=238111519.f124d4092fea671d697b106e9345328d.1743491211488.1743491211488.1743491211488.1&__hssc=238111519.1.1743491211488&__hsfp=2385366205) - [Sign Up Free](https://secure.helpscout.net/members/register/52/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3Ad4f309af-d44e-4d39-989e-0d38e74e700a&hs_tvar=51-B&__hstc=238111519.f124d4092fea671d697b106e9345328d.1743491211488.1743491211488.1743491211488.1&__hssc=238111519.1.1743491211488&__hsfp=2385366205) - [Simple Powerful PersonalMeet the platform Simple<br>Powerful<br>PersonalSimple<br>Powerful<br>Personal](/platform/)[AI tools your team will loveSee all AI features AI tools<br>your team<br>will loveAI tools<br>your team<br>will love](/ai-features/) ##### Empower your team [Inbox](/inbox/)[Apps & Integrations](/help-desk-integration/)[Insights & Analytics](/analytics/) ##### Empower your customers [Self-serviceNEW](/self-service/)[Proactive Messaging](/proactive-messages/) [Delivering delight, not more AI hypeDelivering delight, not more AI hype Delivering delight, not more AI hypeRead more on the blog](/blog/still-customer-first/) [Help Scout BlogTips and actionable content Help Scout BlogHelp Scout Blog](/blog/)[Guides & ToolsResources to help you grow Guides & ToolsGuides & Tools](/resources/)[Join a Live ClassFree training and demos Join a Live ClassJoin a Live Class](/classes/) ##### Get Inspired [The Supportive](/blog/the-supportive/)[In the Works](https://intheworks.helpscout.com/)[Customer Stories](/blog/customer-service/topic/customer-stories/)[Software Buyer's Guide](/tool-roundups/) ##### Become a Power User [Partner Program](/partner/)[Help Center](//docs.helpscout.com/)[Dev Docs](//developer.helpscout.com/) [Building Your AI Support StackBuilding Your AI Support Stack Building Your AI Support StackGet the free guide](/resources/ai-tool-guide/) [About UsOur history and values About UsAbout Us](/about/)[CareersJoin the team CareersCareers](/company/careers/) ##### Dig Deeper [Help Scout for Good](/for-good/)[Diversity, Equity, and Inclusion](/dei/)[Customer Champions](/customer-champions/) [Crafting culture at Help&nbsp;ScoutCrafting culture at Help&nbsp;Scout Crafting culture at Help ScoutDownload the free guide](/resources/culture-guide/)   # Make your customer support a competitive advantage Empower your team to delight and retain more customers with the only people-first support platform. [Sign Up Free](https://secure.helpscout.net/members/register/52/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3Ad4f309af-d44e-4d39-989e-0d38e74e700a&hs_tvar=51-B&__hstc=238111519.f124d4092fea671d697b106e9345328d.1743491211488.1743491211488.1743491211488.1&__hssc=238111519.1.1743491211488&__hsfp=2385366205) [/images/home-feb-2025/home--hero--optimized.webm](/images/home-feb-2025/home--hero--optimized.webm) ## The new recipe for delightful support ### Unlimited seats Connect everyone and every team to the voice of the customer.   ### Zero dead ends Human help should always be easy to find. No endless loops, no deflection.   ### AI at no extra cost Your whole team can save time with AI, even on the Free plan.   ## Deliver the human touch at superhuman speed Reply in seconds Make it personal Prioritize with ease [/images/home-feb-2025/inbox--reply-in-seconds.mp4](/images/home-feb-2025/inbox--reply-in-seconds.mp4) [/images/home-feb-2025/inbox--make-it-personal.mp4](/images/home-feb-2025/inbox--make-it-personal.mp4) [/images/home-feb-2025/inbox--prioritize-with-ease.mp4](/images/home-feb-2025/inbox--prioritize-with-ease.mp4) ## Plus, all the little things support teams love ### Get a boost from AI Recap long threads, edit and translate replies, or even create a first draft, all with a click.   ### Snooze No rush to reply? Resurface the conversation at a later date automatically with snooze.   ### Send Later Schedule a reply so the customer gets it at the perfect time.   ### Workflows Automate the tedious but critical tasks that keep your team (and Inbox) organized.   ### Views Tackle the queue your way with custom filters to organize your conversations.   ### Saved Replies Add proven answers to common questions or situations with a few clicks.   ### Multiple Inboxes Give every department or product its own dedicated place for support.   ### Channels Close those extra tabs and handle messages from social, Shopify, and more in Help Scout.   ### Meet Beacon: your embeddable support hub #### Answer instantly with AI Customers can chat their way to fast solutions from your help content 24/7 — even for complex questions!   #### Keep human help within reach Whether you offer live chat, email, or both, your team will always be within two clicks.   #### Save customers time The customer portal lets them quickly access previous conversations and send replies.         ### Get closer to customers with in-app messages #### Welcome and onboard Help customers start strong with a friendly nudge toward your best resources.   #### Gather feedback and NPS® Understand how customers feel in context. Use NPS or pick from our library of surveys to get a read on specific experiences.   #### Share what’s new Use modals and banners in-app or on your website to get attention on promos, new features, and important updates.         ### Reporting that tells a story #### “What’s our volume across channels?” Understand the “why” behind your volume so you can make the right adjustments.   #### “How’s our response time?” Measure your team’s activity in the queue and get a sense of the factors contributing to wait times.   #### “Where can we improve?” Get a bird’s eye view of support team performance, both as a whole and individually.         ### Stay organized automatically #### Assign the right person for the job Make sure messages for sales actually get to sales the first time, no redirecting necessary.   #### Never miss important messages Whether you want to resurface urgent conversations or flag refund requests, workflows do it for you so no one slips through the cracks.   #### Simplify the queue for your team Help everyone get more efficient with custom Views that group conversations.         ### 100+ powerful integrations Help Scout slides right in with your favorite tools, so you can keep working your way. [Home - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations - integrationsHome - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations - integrations](/help-desk-integration/) > Help Scout is by far the best support product I have ever used.   ###### Lindsay Cohen Chief Operating Officer   > Help Scout is by far the best support product I have ever used.   ###### Lindsay Cohen Chief Operating Officer at Brilliant > Great support. Whenever I have a question, Help Scout's reply is fast and > accurate. In terms of feature suggestions, I feel like Help Scout actually > listens.   ###### Karlo Koskitanner Founder & CEO at Mukama > It's simple to use and every time I have an issue or question I email customer > service and I get a reply within in minutes.   ###### Aurélie Parnes Business Development, Technology & Recruitment Director at Harley Therapy > It is the best platform to manage the customer support. Also it is an amazing > way to interact with my colleagues and quickly get feedback. A real must for > remote team work.   ###### Felipe Caballero Customer Support Representative at Systeme.io > Back when I was the sole support person at Padlet during its early years, Help > Scout was my rock—it made it possible to manage everything on my own for six > years!   ###### Joncarla Granahan Customer Operation Manager at Padelt > Help Scout has helped us reduce our workload by 50%, making our team twice as > productive   ###### Carmel Granahan Head of Customer at OnePagerCRM > Excellent UX. It’s just pleasant to use. There are no distractions, but > functionalities are right there when you need them.   ###### Karlo Koskitanner Founder & CEO at Mukama > Help Scout was the modern customer service software solution that was exactly > what we were looking for. From the feature set to the pricing model, Help > Scout has been great for us.   ###### Kevin Yun Co-Founder at GrowSurf > The ease of use is simply there. I've used several other ticketing platforms > and by far, Help Scout is superior.   ###### Ashley Davis Client Care Process Improvement at Global HR Research > Not only is it part of our daily work life, it's such a well thought-out tool > for doing email support that I can't imagine living without it!   ###### Matthew Sewell Sales Lead at Flocknote > I've tried every single help desk on the market (and continue to evaluate new > solutions), and yet I keep finding myself coming back to Help Scout.   ###### Alex Bass Founder and Head of Product at Efficient App > Help Scout has completely changed how we operate as a support organization. > Its brought us structure and flexibility at the same time.   ###### Brendan McDaneil Bloom Growth at Director of Client Support and Success > We're loving the new Inbox!   ###### Jen Wagner Manager of Customer Support at Trakstar > Everything I need for my customer support without the complexity of Zendesk.   ###### Cyril Mazur CEO at Building Bridges > Our team was able to teach themselves Help Scout in a day. It's like using a > shared email inbox — just way more robust and better looking.   ###### Brianne Henderlong VP of Brand Experience at Threadless > It takes a lot of manual effort, busy work, and aggravation out of the support > process, so we can focus on what really matters — helping each other and > creating a better experience for our customers.   ###### Taylor Davis Senior Director of CX at Litmus > We now have a calm, measurable, and accountable approach to support that > ensures our customers receive timely and quality service.   ###### Peter O'Toole President & Chief Software Architect at mTuitive > It’s rare to find a company that blends great technology with exceptional > service. Clearly, the leadership knows how to cultivate a team that is > knowledgeable, helpful, and refreshingly honest.   ###### Aurélie Parnes Business Development, Technology & Recruitment Director at Harley Therapy > Help Scout is intuitive and easy to set up, yet powerful enough to provide > much-needed insights into support roles.   ###### Rob Dean Support Coordinator at mTuitive > Help Scout helped us consolidate our previously scattered support channels > into a single platform and provide more consistent support to our customers.   ###### Nahi Kim Global CX & Marketing Manager at BoxHero          ## Why do 12,000+ companies choose Help Scout? ### World-class support Our team answers 99% of emails within 24 hours, so you’re never left in the dark.   ### Ease of use Independent research showed that our NPS is 7x higher than competitors’ scores.   ### Built to scale 80% of customers are still here after 4 years, so you can be confident you won’t outgrow us.       ## Start for Free Learn the platform in less than an hour. Become a *power user* in less than a day. [Try for Free](https://secure.helpscout.net/members/register/52/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3Ad4f309af-d44e-4d39-989e-0d38e74e700a&hs_tvar=51-B&__hstc=238111519.f124d4092fea671d697b106e9345328d.1743491211488.1743491211488.1743491211488.1&__hssc=238111519.1.1743491211488&__hsfp=2385366205)[Book a Demo](/lp/get-a-demo/)      #### Product [Product Overview](/platform/)[Shared Inbox](/inbox/)[Self-service](/self-service/)[Knowledge Base](/knowledge-base/)[Live Chat](/beacon-messaging/)[Proactive Messaging](/proactive-messages/)[Ominchannel Support](/customer-support-channels/)[Automation](/help-desk-workflows/)[Mobile](/help-desk-app/) #### Compare [Zendesk](/compare/zendesk/)[Intercom](/compare/intercom/)[Freshdesk](/compare/freshdesk/)[Gorgias](/compare/gorgias/)[Front](/compare/frontapp/) #### Company [About](/about/)[Careers](/company/careers/)[Newsletter](/newsletter/supportive/)[Terms](/company/legal/terms-of-service/) & [Privacy](/company/legal/privacy/)[Accessibility](/company/legal/accessibility-statement/)[Do Not Sell](#) #### Support [Developers](https://developer.helpscout.com/)[Help Docs](https://docs.helpscout.com/)[Contact](#contact-us)[Status 99.99%](https://status.helpscout.com/) [Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on Facebook](https://www.facebook.com/helpscout)[Follow us on LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on Instagram](https://www.instagram.com/hellohelpscout/) © 2025 Help Scout [Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on Facebook](https://www.facebook.com/helpscout)[Follow us on LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on Instagram](https://www.instagram.com/hellohelpscout/) © 2025 Help Scout *The all-in-one platform for* delightful conversations   Get started in minutes with a free account. [Sign Up Free](https://secure.helpscout.net/members/register/52/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3Ad4f309af-d44e-4d39-989e-0d38e74e700a&hs_tvar=51-B&__hstc=238111519.f124d4092fea671d697b106e9345328d.1743491211488.1743491211488.1743491211488.1&__hssc=238111519.1.1743491211488&__hsfp=2385366205)[Sign Up Free](https://secure.helpscout.net/members/register/52/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3Ad4f309af-d44e-4d39-989e-0d38e74e700a&hs_tvar=51-B&__hstc=238111519.f124d4092fea671d697b106e9345328d.1743491211488.1743491211488.1743491211488.1&__hssc=238111519.1.1743491211488&__hsfp=2385366205) 
Every changed passage
Everything removed and added between the two captures — the complete list the "New headline: "Make your customer support a competitive advantage"" figure is computed from.
− VP of Brand Experience
+ VP of Brand Experience at Threadless
− Start your free trial
+ Start for Free
− Try for Free Book a Demo Avatars of members of our Sales Team Avatars of members of our Sales Team
+ Try for Free Book a Demo
− Help the team move faster and give customers instant answers with our all-in-one platform.
+ Empower your team to delight and retain more customers with the only people-first support platform.
− The *only* support platform with unlimited users
− All the automation, collaboration, and organization tools you need to provide exceptional customer service at scale.
− Outstanding support with a personal touch
− Delivering exceptional support requires great people and the right products.
− Power your team Power your team home--bento-customer-supporthome--bento-customer-support Empower customers Empower customers home--bento-self-servicehome--bento-self-service
− 15min
− Send a first reply in less than an hour, become a power user in a day.
− 56%
− Respond to 56% more customer messages in the first year.
− 25%
− Our customers’ CSAT scores are 25% higher than the industry average.
− The best way to get to know Help Scout is to start a free trial.
− The future is still customer-first
− AI may be changing the world, but our founding belief is as true now as it was 13 years ago: Great customer support is great for business.
− Delivering great support means putting your team and customers first.
− That’s why our platform will never be “AI-first.” We’re invested in AI tools that *enhance* the customer experience by helping teams craft better replies and answer common questions faster.
− AI isn’t a magic wand for customer service.
− Hype cycles breed empty promises.
− Despite the headlines, the people on your customer-facing teams have never been more critical to the success of your growing business.
− We build tools for those teams to do their best work, which means more than just adding AI.
− It means making sure your team never misses an opportunity to deliver a personal touch when it matters most.
− Outsourcing those moments to AI may save a few bucks now, but it will cost you over time.
− Doing right by the customer never goes out of style.
− We’re not allowing ourselves to be biased by AI peer pressure.
− We’re more committed than ever to giving customers, and the teams who support them, our complete focus.
− When new technology is progressing quickly, it’s important to work with a partner who values what you do.
− We believe customers will always come first.
− If you do too, you’ve come to the right place.
− Get Started
− Click for sound
+ - Product
+ Simple Powerful Personal Meet the platform Simple<br>Powerful<br>Personal Simple<br>Powerful<br>Personal AI tools your team will love See all AI features AI tools<br>your team<br>will love AI tools<br>your team<br>will love
+ Empower your team Inbox Apps & Integrations Insights & Analytics
+ Empower your customers Delivering delight, not more AI hype Delivering delight, not more AI hype Delivering delight, not more AI hype Read more on the blog
+ Simple Powerful Personal Meet the platform Simple<br>Powerful<br>Personal Simple<br>Powerful<br>Personal AI tools your team will love See all AI features AI tools<br>your team<br>will love AI tools<br>your team<br>will love
+ Empower your team
+ Inbox Apps & Integrations Insights & Analytics
+ Empower your customers
+ Delivering delight, not more AI hype Delivering delight, not more AI hype Delivering delight, not more AI hype Read more on the blog
+ Make your customer support a competitive advantage
+ Sign Up Free
+ The new recipe for delightful support
+ Unlimited seats
+ Connect everyone and every team to the voice of the customer.
+ Zero dead ends
+ Human help should always be easy to find.
+ No endless loops, no deflection.
+ AI at no extra cost
+ Your whole team can save time with AI, even on the Free plan.
+ Deliver the human touch at superhuman speed
+ Reply in seconds
+ Make it personal
+ Prioritize with ease
+ Plus, all the little things support teams love
+ Get a boost from AI
+ Recap long threads, edit and translate replies, or even create a first draft, all with a click.
+ Snooze
+ No rush to reply?
+ Resurface the conversation at a later date automatically with snooze.
+ Send Later
+ Schedule a reply so the customer gets it at the perfect time.
+ Workflows
+ Automate the tedious but critical tasks that keep your team (and Inbox) organized.
+ Views
+ Tackle the queue your way with custom filters to organize your conversations.
+ Saved Replies
+ Add proven answers to common questions or situations with a few clicks.
+ Multiple Inboxes
+ Give every department or product its own dedicated place for support.
+ Channels
+ Close those extra tabs and handle messages from social, Shopify, and more in Help Scout.
+ Meet Beacon: your embeddable support hub
+ Answer instantly with AI
+ Customers can chat their way to fast solutions from your help content 24/7 — even for complex questions!
+ Keep human help within reach
+ Whether you offer live chat, email, or both, your team will always be within two clicks.
+ Save customers time
+ The customer portal lets them quickly access previous conversations and send replies.
+ Get closer to customers with in-app messages
+ Welcome and onboard
+ Help customers start strong with a friendly nudge toward your best resources.
+ Gather feedback and NPS®
+ Understand how customers feel in context.
+ Use NPS or pick from our library of surveys to get a read on specific experiences.
+ Share what’s new
+ Use modals and banners in-app or on your website to get attention on promos, new features, and important updates.
+ Reporting that tells a story
+ “What’s our volume across channels?”
+ Understand the “why” behind your volume so you can make the right adjustments.
+ “How’s our response time?”
+ Measure your team’s activity in the queue and get a sense of the factors contributing to wait times.
+ “Where can we improve?”
+ Get a bird’s eye view of support team performance, both as a whole and individually.
+ Stay organized automatically
+ Assign the right person for the job
+ Make sure messages for sales actually get to sales the first time, no redirecting necessary.
+ Never miss important messages
+ Whether you want to resurface urgent conversations or flag refund requests, workflows do it for you so no one slips through the cracks.
+ Simplify the queue for your team
+ Help everyone get more efficient with custom Views that group conversations.
+ 100+ powerful integrations
+ Help Scout slides right in with your favorite tools, so you can keep working your way.
+ Home - Feb 2025 - Content Plus Media Block - 100+ powerful integrations - integrations Home - Feb 2025 - Content Plus Media Block - 100+ powerful integrations - integrations
+ > Help Scout is by far the best support product I have ever used.
+ Lindsay Cohen
+ Chief Operating Officer
+ > Help Scout is by far the best support product I have ever used.
+ Lindsay Cohen
+ Chief Operating Officer at Brilliant
+ > Great support.
+ Whenever I have a question, Help Scout's reply is fast and > accurate.
+ In terms of feature suggestions, I feel like Help Scout actually > listens.
+ Karlo Koskitanner
+ Founder & CEO at Mukama
+ > It's simple to use and every time I have an issue or question I email customer > service and I get a reply within in minutes.
+ Aurélie Parnes
+ Business Development, Technology & Recruitment Director at Harley Therapy
+ > It is the best platform to manage the customer support.
+ Also it is an amazing > way to interact with my colleagues and quickly get feedback.
+ A real must for > remote team work.
+ Felipe Caballero
+ Customer Support Representative at Systeme.io
+ > Back when I was the sole support person at Padlet during its early years, Help > Scout was my rock—it made it possible to manage everything on my own for six > years!
+ Joncarla Granahan
+ Customer Operation Manager at Padelt
+ > Help Scout has helped us reduce our workload by 50%, making our team twice as > productive
+ Carmel Granahan
+ Head of Customer at One Pager CRM
+ > Excellent UX.
+ It’s just pleasant to use.
+ There are no distractions, but > functionalities are right there when you need them.
+ Karlo Koskitanner
+ Founder & CEO at Mukama
+ > Help Scout was the modern customer service software solution that was exactly > what we were looking for.
+ From the feature set to the pricing model, Help > Scout has been great for us.
+ Kevin Yun
+ Co-Founder at Grow Surf
+ > The ease of use is simply there.
+ I've used several other ticketing platforms > and by far, Help Scout is superior.
+ Ashley Davis
+ Client Care Process Improvement at Global HR Research
+ > Not only is it part of our daily work life, it's such a well thought-out tool > for doing email support that I can't imagine living without it!
+ Matthew Sewell
+ Sales Lead at Flocknote
+ > I've tried every single help desk on the market (and continue to evaluate new > solutions), and yet I keep finding myself coming back to Help Scout.
+ Alex Bass
+ Founder and Head of Product at Efficient App
+ > Help Scout has completely changed how we operate as a support organization.
+ > Its brought us structure and flexibility at the same time.
+ Brendan Mc Daneil
+ Bloom Growth at Director of Client Support and Success
+ > We're loving the new Inbox!
+ Jen Wagner
+ Manager of Customer Support at Trakstar
+ > Everything I need for my customer support without the complexity of Zendesk.
+ Cyril Mazur
+ CEO at Building Bridges
+ > It takes a lot of manual effort, busy work, and aggravation out of the support > process, so we can focus on what really matters — helping each other and > creating a better experience for our customers.
+ Taylor Davis
+ Senior Director of CX at Litmus
+ > We now have a calm, measurable, and accountable approach to support that > ensures our customers receive timely and quality service.
+ Peter O'Toole
+ President & Chief Software Architect at m Tuitive
+ > It’s rare to find a company that blends great technology with exceptional > service.
+ Clearly, the leadership knows how to cultivate a team that is > knowledgeable, helpful, and refreshingly honest.
+ Aurélie Parnes
+ Business Development, Technology & Recruitment Director at Harley Therapy
+ > Help Scout is intuitive and easy to set up, yet powerful enough to provide > much-needed insights into support roles.
+ Rob Dean
+ Support Coordinator at m Tuitive
+ > Help Scout helped us consolidate our previously scattered support channels > into a single platform and provide more consistent support to our customers.
+ Nahi Kim
+ Global CX & Marketing Manager at Box Hero
+ Why do 12,000+ companies choose Help Scout?
+ World-class support
+ Our team answers 99% of emails within 24 hours, so you’re never left in the dark.
+ Ease of use
+ Independent research showed that our NPS is 7x higher than competitors’ scores.
+ Built to scale
+ 80% of customers are still here after 4 years, so you can be confident you won’t outgrow us.
+ Get started in minutes with a free account.
+ Sign Up Free Sign Up Free