Track another competitor
Jun 2025
Positioning
Call to action
Content
Design
New headline: "The new recipe for delightful support"
Previous headline: "Make your customer support a competitive advantage"
New call to action: "Skip to content"
New call to action: "Help Scout Blog Tips and actionable content"
New call to action: "Guides & Tools Resources to help you grow"
Moderate content change — ~17% of the page copy
Large visual change
Passages before
190
Passages after
169
Removed
33
Added
12
The captures, side by side
Before · May 2025
Extracted page copy (markdown)
- [/](/)
-
- [/](/)
- Product
[Simple Powerful PersonalMeet the platform
Simple<br>Powerful<br>PersonalSimple<br>Powerful<br>Personal](/platform/)[AI
tools your team will loveSee all AI features AI tools<br>your team<br>will
loveAI tools<br>your team<br>will love](/ai-features/)
##### Empower your team
[Inbox](/inbox/)[Apps & Integrations](/help-desk-integration/)[Insights &
Analytics](/analytics/)
##### Empower your customers
[Self-serviceNEW](/self-service/)[Proactive Messaging](/proactive-messages/)
[Delivering delight, not more AI hypeDelivering delight, not more AI hype
Delivering delight, not more AI hypeRead more on the
blog](/blog/still-customer-first/)
- Resources
[Help Scout Blog Tips and actionable content Help Scout BlogHelp Scout
Blog](/blog/)[Guides & Tools Resources to help you grow Guides & ToolsGuides
& Tools](/resources/)[Join a Live Class Free training and demos Join a Live
ClassJoin a Live Class](/classes/)
##### Get Inspired
[The Supportive](/blog/the-supportive/)[In the
Works](https://intheworks.helpscout.com/)[Customer
Stories](/blog/customer-service/topic/customer-stories/)[Software Buyer's
Guide](/tool-roundups/)
##### Become a Power User
[Partner Program](/partner/)[Help Center](//docs.helpscout.com/)[Dev
Docs](//developer.helpscout.com/) [Building Your AI Support StackBuilding Your
AI Support Stack Building Your AI Support StackGet the free
guide](/resources/ai-tool-guide/)
- Company
[About Us Our history and values About UsAbout Us](/about/)[Careers Join the
team CareersCareers](/company/careers/)
##### Dig Deeper
[Help Scout for Good](/for-good/)[Diversity, Equity, and
Inclusion](/dei/)[Customer Champions](/customer-champions/) [Crafting culture at
Help&nbsp;ScoutCrafting culture at Help&nbsp;Scout Crafting culture at
Help ScoutDownload the free guide](/resources/culture-guide/)
- [Pricing](/pricing/)
- [Login](https://secure.helpscout.net/?mxid=$device:40aed643-77bd-4094-9fb8-fa25d5a0ff54&__hstc=238111519.cc89a7ee43833ba4e0f324eecd8205bb.1746084084091.1746084084091.1746084084091.1&__hssc=238111519.1.1746084084092&__hsfp=2927642426)
- [Sign Up Free](https://secure.helpscout.net/members/register/52/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3A40aed643-77bd-4094-9fb8-fa25d5a0ff54&hs_tvar=51-B&__hstc=238111519.cc89a7ee43833ba4e0f324eecd8205bb.1746084084091.1746084084091.1746084084091.1&__hssc=238111519.1.1746084084092&__hsfp=2927642426)
-
[Simple Powerful PersonalMeet the platform
Simple<br>Powerful<br>PersonalSimple<br>Powerful<br>Personal](/platform/)[AI
tools your team will loveSee all AI features AI tools<br>your team<br>will
loveAI tools<br>your team<br>will love](/ai-features/)
##### Empower your team
[Inbox](/inbox/)[Apps & Integrations](/help-desk-integration/)[Insights &
Analytics](/analytics/)
##### Empower your customers
[Self-serviceNEW](/self-service/)[Proactive Messaging](/proactive-messages/)
[Delivering delight, not more AI hypeDelivering delight, not more AI hype
Delivering delight, not more AI hypeRead more on the
blog](/blog/still-customer-first/)
[Help Scout BlogTips and actionable content Help Scout BlogHelp Scout
Blog](/blog/)[Guides & ToolsResources to help you grow Guides & ToolsGuides
& Tools](/resources/)[Join a Live ClassFree training and demos Join a Live
ClassJoin a Live Class](/classes/)
##### Get Inspired
[The Supportive](/blog/the-supportive/)[In the
Works](https://intheworks.helpscout.com/)[Customer
Stories](/blog/customer-service/topic/customer-stories/)[Software Buyer's
Guide](/tool-roundups/)
##### Become a Power User
[Partner Program](/partner/)[Help Center](//docs.helpscout.com/)[Dev
Docs](//developer.helpscout.com/)
[Building Your AI Support StackBuilding Your AI Support Stack Building Your AI
Support StackGet the free guide](/resources/ai-tool-guide/)
[About UsOur history and values About UsAbout Us](/about/)[CareersJoin the team
CareersCareers](/company/careers/)
##### Dig Deeper
[Help Scout for Good](/for-good/)[Diversity, Equity, and
Inclusion](/dei/)[Customer Champions](/customer-champions/)
[Crafting culture at Help&nbsp;ScoutCrafting culture at Help&nbsp;Scout
Crafting culture at Help ScoutDownload the free
guide](/resources/culture-guide/)
# Make your customer support a competitive advantage
Empower your team to delight and retain more customers with the only
people-first support platform.
[Sign Up
Free](https://secure.helpscout.net/members/register/52/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3A40aed643-77bd-4094-9fb8-fa25d5a0ff54&hs_tvar=51-B&__hstc=238111519.cc89a7ee43833ba4e0f324eecd8205bb.1746084084091.1746084084091.1746084084091.1&__hssc=238111519.1.1746084084092&__hsfp=2927642426)
[blob:https://www.helpscout.com/26f9fa09-c2c9-4e3b-881c-bfc42694952c](blob:https://www.helpscout.com/26f9fa09-c2c9-4e3b-881c-bfc42694952c)
Click for sound
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## The new recipe for delightful support
### Unlimited seats
Connect everyone and every team
to the voice of the customer.
### Zero dead ends
Human help should always be easy to find. No endless loops, no deflection.
### AI at no extra cost
Your whole team can save time with AI, even on the Free plan.
## Deliver the human touch at superhuman speed
Reply in seconds
Make it personal
Prioritize with ease
[blob:https://www.helpscout.com/fa88fd1d-ca2e-4405-abe1-7993788840af](blob:https://www.helpscout.com/fa88fd1d-ca2e-4405-abe1-7993788840af)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
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33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
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@keyframes VOLUME_LARGE_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
.volume__small-wave {
animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;
opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
[blob:https://www.helpscout.com/c491c687-5ddf-416b-bc5e-2fe8b31790d6](blob:https://www.helpscout.com/c491c687-5ddf-416b-bc5e-2fe8b31790d6)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
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33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
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@keyframes VOLUME_LARGE_WAVE_FLASH {
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33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
.volume__small-wave {
animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;
opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
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[blob:https://www.helpscout.com/ad37d18e-2616-428e-b9d7-9918390d7632](blob:https://www.helpscout.com/ad37d18e-2616-428e-b9d7-9918390d7632)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
@keyframes VOLUME_LARGE_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
.volume__small-wave {
animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;
opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
## Plus, all the little things support teams love
### Get a boost from AI
Recap long threads, edit and translate replies, or even create a first draft,
all with a click.
### Snooze
No rush to reply? Resurface the conversation at a later date automatically with
snooze.
### Send Later
Schedule a reply so the customer gets it at the perfect time.
### Workflows
Automate the tedious but critical tasks that keep your team (and Inbox)
organized.
### Views
Tackle the queue your way with custom filters to organize your conversations.
### Saved Replies
Add proven answers to common questions or situations with a few clicks.
### Multiple Inboxes
Give every department or product its own dedicated place for support.
### Channels
Close those extra tabs and handle messages from social, Shopify, and more in
Help Scout.
### Meet Beacon: your embeddable support hub
#### Answer instantly with AI
Customers can chat their way to fast solutions from your help content 24/7 —
even for complex questions!
#### Keep human help within reach
Whether you offer live chat, email, or both, your team will always be within two
clicks.
#### Save customers time
The customer portal lets them quickly access previous conversations and send
replies.
### Get closer to customers with in-app messages
#### Welcome and onboard
Help customers start strong with a friendly nudge toward your best resources.
#### Gather feedback and NPS®
Understand how customers feel in context. Use NPS or pick from our library of
surveys to get a read on specific experiences.
#### Share what’s new
Use modals and banners in-app or on your website to get attention on promos, new
features, and important updates.
### Reporting that tells a story
#### “What’s our volume across channels?”
Understand the “why” behind your volume so you can make the right
adjustments.
#### “How’s our response time?”
Measure your team’s activity in the queue and get a sense of the factors
contributing to wait times.
#### “Where can we improve?”
Get a bird’s eye view of support team performance, both as a whole and
individually.
### Stay organized automatically
#### Assign the right person for the job
Make sure messages for sales actually get to sales the first time, no
redirecting necessary.
#### Never miss important messages
Whether you want to resurface urgent conversations or flag refund requests,
workflows do it for you so no one slips through the cracks.
#### Simplify the queue for your team
Help everyone get more efficient with custom Views that group conversations.
### 100+ powerful integrations
Help Scout slides right in with your favorite tools, so you can keep working
your way.
[Home - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations -
integrationsHome - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations
- integrations](/help-desk-integration/)
> Help Scout is by far the best support product I have ever used.
###### Lindsay Cohen
Chief Operating Officer
> Great support. Whenever I have a question, Help Scout's reply is fast and
> accurate. In terms of feature suggestions, I feel like Help Scout actually
> listens.
###### Karlo Koskitanner
Founder & CEO at Mukama
> It's simple to use and every time I have an issue or question I email customer
> service and I get a reply within in minutes.
###### Aurélie Parnes
Business Development, Technology & Recruitment Director at Harley Therapy
> It is the best platform to manage the customer support. Also it is an amazing
> way to interact with my colleagues and quickly get feedback. A real must for
> remote team work.
###### Felipe Caballero
Customer Support Representative at Systeme.io
> Back when I was the sole support person at Padlet during its early years, Help
> Scout was my rock—it made it possible to manage everything on my own for six
> years!
###### Joncarla Granahan
Customer Operation Manager at Padelt
> Help Scout has helped us reduce our workload by 50%, making our team twice as
> productive
###### Carmel Granahan
Head of Customer at OnePagerCRM
> Excellent UX. It’s just pleasant to use. There are no distractions, but
> functionalities are right there when you need them.
###### Karlo Koskitanner
Founder & CEO at Mukama
> Help Scout was the modern customer service software solution that was exactly
> what we were looking for. From the feature set to the pricing model, Help
> Scout has been great for us.
###### Kevin Yun
Co-Founder at GrowSurf
> The ease of use is simply there. I've used several other ticketing platforms
> and by far, Help Scout is superior.
###### Ashley Davis
Client Care Process Improvement at Global HR Research
> Not only is it part of our daily work life, it's such a well thought-out tool
> for doing email support that I can't imagine living without it!
###### Matthew Sewell
Sales Lead at Flocknote
> I've tried every single help desk on the market (and continue to evaluate new
> solutions), and yet I keep finding myself coming back to Help Scout.
###### Alex Bass
Founder and Head of Product at Efficient App
> Help Scout has completely changed how we operate as a support organization.
> Its brought us structure and flexibility at the same time.
###### Brendan McDaneil
Bloom Growth at Director of Client Support and Success
> We're loving the new Inbox!
###### Jen Wagner
Manager of Customer Support at Trakstar
> Everything I need for my customer support without the complexity of Zendesk.
###### Cyril Mazur
CEO at Building Bridges
> Our team was able to teach themselves Help Scout in a day. It's like using a
> shared email inbox — just way more robust and better looking.
###### Brianne Henderlong
VP of Brand Experience at Threadless
> It takes a lot of manual effort, busy work, and aggravation out of the support
> process, so we can focus on what really matters — helping each other and
> creating a better experience for our customers.
###### Taylor Davis
Senior Director of CX at Litmus
> We now have a calm, measurable, and accountable approach to support that
> ensures our customers receive timely and quality service.
###### Peter O'Toole
President & Chief Software Architect at mTuitive
> It’s rare to find a company that blends great technology with exceptional
> service. Clearly, the leadership knows how to cultivate a team that is
> knowledgeable, helpful, and refreshingly honest.
###### Aurélie Parnes
Business Development, Technology & Recruitment Director at Harley Therapy
> Help Scout is intuitive and easy to set up, yet powerful enough to provide
> much-needed insights into support roles.
###### Rob Dean
Support Coordinator at mTuitive
> Help Scout helped us consolidate our previously scattered support channels
> into a single platform and provide more consistent support to our customers.
###### Nahi Kim
Global CX & Marketing Manager at BoxHero
## Why do 12,000+ companies choose Help Scout?
### World-class support
Our team answers 99% of emails within 24 hours, so you’re never left in the
dark.
### Ease of use
Independent research showed that our NPS is 7x higher than competitors’
scores.
### Built to scale
80% of customers are still here after 4 years, so you can be confident you
won’t outgrow us.
## Start for Free
Learn the platform in less than an hour. Become a *power user* in less than a
day.
[Sign Up
Free](https://secure.helpscout.net/members/register/52/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3A40aed643-77bd-4094-9fb8-fa25d5a0ff54&hs_tvar=51-B&__hstc=238111519.cc89a7ee43833ba4e0f324eecd8205bb.1746084084091.1746084084091.1746084084091.1&__hssc=238111519.1.1746084084092&__hsfp=2927642426)[Book
a Demo](/lp/get-a-demo/)
#### Product
[Inbox](/inbox/)[Self
Service](/self-service/)[Messages](/proactive-messages/)[Insights &
Analytics](/analytics/)[Apps &
Integrations](/help-desk-integration/)[Mobile](/help-desk-app/)
#### Compare
[Zendesk](/compare/zendesk/)[Intercom](/compare/intercom/)[Freshdesk](/compare/freshdesk/)[Gorgias](/compare/gorgias/)[Front](/compare/frontapp/)
#### Company
[About](/about/)[Careers](/company/careers/)[Newsletter](/newsletter/supportive/)[Terms](/company/legal/terms-of-service/)
&
[Privacy](/company/legal/privacy/)[Accessibility](/company/legal/accessibility-statement/)[Do
Not Sell](#)
#### Support
[Developers](https://developer.helpscout.com/)[Help
Docs](https://docs.helpscout.com/)[Contact](#contact-us)[Status
99.99%](https://status.helpscout.com/)
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2025 Help Scout
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2025 Help Scout
Get started in minutes with a free account.
[Sign Up
Free](https://secure.helpscout.net/members/register/52/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3A40aed643-77bd-4094-9fb8-fa25d5a0ff54&hs_tvar=51-B&__hstc=238111519.cc89a7ee43833ba4e0f324eecd8205bb.1746084084091.1746084084091.1746084084091.1&__hssc=238111519.1.1746084084092&__hsfp=2927642426)[Sign
Up
Free](https://secure.helpscout.net/members/register/52/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3A40aed643-77bd-4094-9fb8-fa25d5a0ff54&hs_tvar=51-B&__hstc=238111519.cc89a7ee43833ba4e0f324eecd8205bb.1746084084091.1746084084091.1746084084091.1&__hssc=238111519.1.1746084084092&__hsfp=2927642426)
After · June 2025
Extracted page copy (markdown)
[Skip to content](#main-content)[/](/)
- Product
- [Inbox](/inbox/)
- [Self Service](/self-service/)
- [Messages](/proactive-messages/)
- [Insights & Analytics](/analytics/)
- [Apps & Integrations](/help-desk-integration/)
- [Mobile](/help-desk-app/)
- Resources
- [Help Scout BlogTips and actionable content](/blog/)
- [Guides & ToolsResources to help you grow](/resources/)
- [Live ClassesFree training and demos](/classes/)
- [The Supportive Episode 10: Priscilla is Happy to HelpEpisode 10: Priscilla is Happy to Help Episode 10: Priscilla is Happy to Help](/resources/supportive-podcast/S1E10/)
- Company
- [AboutOur history and values](/about/)
- [CareersJoin the team](/company/careers/)
- [Partner ProgramGrow businesses with Help Scout](/partner/)
- [Pricing](/pricing/)
- [Login](https://secure.helpscout.net/?mxid=$device:f60ae5b4-1e61-41de-92ec-1214b86bb9a2&__hstc=238111519.9358615ef3200ac237a3da1318f9fe1a.1748768406260.1748768406260.1748768406260.1&__hssc=238111519.1.1748768406260&__hsfp=2927642426)
- [Start for Free](https://secure.helpscout.net/members/register/52/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:f60ae5b4-1e61-41de-92ec-1214b86bb9a2&__hstc=238111519.9358615ef3200ac237a3da1318f9fe1a.1748768406260.1748768406260.1748768406260.1&__hssc=238111519.1.1748768406260&__hsfp=2927642426)
# The new recipe for delightful support
[Start for
Free](https://secure.helpscout.net/members/register/52/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:f60ae5b4-1e61-41de-92ec-1214b86bb9a2&__hstc=238111519.9358615ef3200ac237a3da1318f9fe1a.1748768406260.1748768406260.1748768406260.1&__hssc=238111519.1.1748768406260&__hsfp=2927642426)[See
Pricing](/pricing/)
### Unlimited seats
Connect everyone and every team to the voice of the customer.
### Integrated AI
No add-ons or fees. Al is included, even on the Free plan.
### Zero dead ends
A platform optimized for customer delight over deflection.
I love that Help Scout has no per-seat or AI usage fees.
Menn T, Head of Customer Support
## Deliver the human touch at superhuman speed
Reply in seconds
Make it personal
Prioritize with ease
[blob:https://www.helpscout.com/b9fc97f6-81f0-4e03-9853-325497165613](blob:https://www.helpscout.com/b9fc97f6-81f0-4e03-9853-325497165613)
Click for sound
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Click for sound
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opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
## Plus, all the little things support teams love
### Get a boost from AI
Recap long threads, edit and translate replies, or even create a first draft,
all with a click.
### Snooze
No rush to reply? Resurface the conversation at a later date automatically with
snooze.
### Send Later
Schedule a reply so the customer gets it at the perfect time.
### Workflows
Automate the tedious but critical tasks that keep your team (and Inbox)
organized.
### Views
Tackle the queue your way with custom filters to organize your conversations.
### Saved Replies
Add proven answers to common questions or situations with a few clicks.
### Multiple Inboxes
Give every department or product its own dedicated place for support.
### Channels
Close those extra tabs and handle messages from social, Shopify, and more in
Help Scout.
### Meet Beacon: your embeddable support hub
#### Answer instantly with AI
Customers can chat their way to fast solutions from your help content 24/7 —
even for complex questions!
#### Keep human help within reach
Whether you offer live chat, email, or both, your team will always be within two
clicks.
#### Save customers time
The customer portal lets them quickly access previous conversations and send
replies.
### Get closer to customers with in-app messages
#### Welcome and onboard
Help customers start strong with a friendly nudge toward your best resources.
#### Gather feedback and NPS®
Understand how customers feel in context. Use NPS or pick from our library of
surveys to get a read on specific experiences.
#### Share what’s new
Use modals and banners in-app or on your website to get attention on promos, new
features, and important updates.
### Reporting that tells a story
#### “What’s our volume across channels?”
Understand the “why” behind your volume so you can make the right
adjustments.
#### “How’s our response time?”
Measure your team’s activity in the queue and get a sense of the factors
contributing to wait times.
#### “Where can we improve?”
Get a bird’s eye view of support team performance, both as a whole and
individually.
### Stay organized automatically
#### Assign the right person for the job
Make sure messages for sales actually get to sales the first time, no
redirecting necessary.
#### Never miss important messages
Whether you want to resurface urgent conversations or flag refund requests,
workflows do it for you so no one slips through the cracks.
#### Simplify the queue for your team
Help everyone get more efficient with custom Views that group conversations.
### 100+ powerful integrations
Help Scout slides right in with your favorite tools, so you can keep working
your way.
[Home - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations -
integrationsHome - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations
- integrations](/help-desk-integration/)
> Help Scout is by far the best support product I have ever used.
###### Lindsay Cohen
Chief Operating Officer
> Great support. Whenever I have a question, Help Scout's reply is fast and
> accurate. In terms of feature suggestions, I feel like Help Scout actually
> listens.
###### Karlo Koskitanner
Founder & CEO at Mukama
> It's simple to use and every time I have an issue or question I email customer
> service and I get a reply within in minutes.
###### Aurélie Parnes
Business Development, Technology & Recruitment Director at Harley Therapy
> It is the best platform to manage the customer support. Also it is an amazing
> way to interact with my colleagues and quickly get feedback. A real must for
> remote team work.
###### Felipe Caballero
Customer Support Representative at Systeme.io
> Back when I was the sole support person at Padlet during its early years, Help
> Scout was my rock—it made it possible to manage everything on my own for six
> years!
###### Joncarla Granahan
Customer Operation Manager at Padelt
> Help Scout has helped us reduce our workload by 50%, making our team twice as
> productive
###### Carmel Granahan
Head of Customer at OnePagerCRM
> Excellent UX. It’s just pleasant to use. There are no distractions, but
> functionalities are right there when you need them.
###### Karlo Koskitanner
Founder & CEO at Mukama
> Help Scout was the modern customer service software solution that was exactly
> what we were looking for. From the feature set to the pricing model, Help
> Scout has been great for us.
###### Kevin Yun
Co-Founder at GrowSurf
> The ease of use is simply there. I've used several other ticketing platforms
> and by far, Help Scout is superior.
###### Ashley Davis
Client Care Process Improvement at Global HR Research
> Not only is it part of our daily work life, it's such a well thought-out tool
> for doing email support that I can't imagine living without it!
###### Matthew Sewell
Sales Lead at Flocknote
> I've tried every single help desk on the market (and continue to evaluate new
> solutions), and yet I keep finding myself coming back to Help Scout.
###### Alex Bass
Founder and Head of Product at Efficient App
> Help Scout has completely changed how we operate as a support organization.
> Its brought us structure and flexibility at the same time.
###### Brendan McDaneil
Bloom Growth at Director of Client Support and Success
> We're loving the new Inbox!
###### Jen Wagner
Manager of Customer Support at Trakstar
> Everything I need for my customer support without the complexity of Zendesk.
###### Cyril Mazur
CEO at Building Bridges
> Our team was able to teach themselves Help Scout in a day. It's like using a
> shared email inbox — just way more robust and better looking.
###### Brianne Henderlong
VP of Brand Experience at Threadless
> It takes a lot of manual effort, busy work, and aggravation out of the support
> process, so we can focus on what really matters — helping each other and
> creating a better experience for our customers.
###### Taylor Davis
Senior Director of CX at Litmus
> We now have a calm, measurable, and accountable approach to support that
> ensures our customers receive timely and quality service.
###### Peter O'Toole
President & Chief Software Architect at mTuitive
> It’s rare to find a company that blends great technology with exceptional
> service. Clearly, the leadership knows how to cultivate a team that is
> knowledgeable, helpful, and refreshingly honest.
###### Aurélie Parnes
Business Development, Technology & Recruitment Director at Harley Therapy
> Help Scout is intuitive and easy to set up, yet powerful enough to provide
> much-needed insights into support roles.
###### Rob Dean
Support Coordinator at mTuitive
> Help Scout helped us consolidate our previously scattered support channels
> into a single platform and provide more consistent support to our customers.
###### Nahi Kim
Global CX & Marketing Manager at BoxHero
## Why do 12,000+ companies choose Help Scout?
### World-class support
Our team answers 99% of emails within 24 hours, so you’re never left in the
dark.
### Ease of use
Independent research showed that our NPS is 7x higher than competitors’
scores.
### Built to scale
80% of customers are still here after 4 years, so you can be confident you
won’t outgrow us.
## Start for Free
Learn the platform in less than an hour. Become a *power user* in less than a
day.
[Start for
Free](https://secure.helpscout.net/members/register/52/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:f60ae5b4-1e61-41de-92ec-1214b86bb9a2&__hstc=238111519.9358615ef3200ac237a3da1318f9fe1a.1748768406260.1748768406260.1748768406260.1&__hssc=238111519.1.1748768406260&__hsfp=2927642426)[Book
a Demo](/lp/get-a-demo/)
#### Product
[Inbox](/inbox/)[Self
Service](/self-service/)[Messages](/proactive-messages/)[Insights &
Analytics](/analytics/)[Apps &
Integrations](/help-desk-integration/)[Mobile](/help-desk-app/)
#### Compare
[Zendesk](/compare/zendesk/)[Intercom](/compare/intercom/)[Freshdesk](/compare/freshdesk/)[Gorgias](/compare/gorgias/)[Front](/compare/frontapp/)
#### Company
[About](/about/)[Careers](/company/careers/)[Newsletter](/newsletter/supportive/)[Terms](/company/legal/terms-of-service/)
&
[Privacy](/company/legal/privacy/)[Accessibility](/company/legal/accessibility-statement/)[Do
Not Sell](#)
#### Support
[Developers](https://developer.helpscout.com/)[Help
Docs](https://docs.helpscout.com/)[Contact](#contact-us)[Status
99.99%](https://status.helpscout.com/)
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Every changed passage
Everything removed and added between the two captures — the complete list the "New headline: "The new recipe for delightful support"" figure is computed from.
− Sign Up Free Book a Demo
+ a Demo
− Simple Powerful Personal Meet the platform Simple<br>Powerful<br>Personal Simple<br>Powerful<br>Personal AI tools your team will love See all AI features AI tools<br>your team<br>will love AI tools<br>your team<br>will love
− Empower your team Inbox Apps & Integrations Insights & Analytics
− Empower your customers Delivering delight, not more AI hype Delivering delight, not more AI hype Delivering delight, not more AI hype Read more on the blog
− Help Scout Blog Tips and actionable content Help Scout Blog Help Scout Blog Guides & Tools Resources to help you grow Guides & Tools Guides & Tools Join a Live Class Free training and demos Join a Live Class Join a Live Class
− Get Inspired The Supportive In the Works Customer Stories Software Buyer's Guide
− Become a Power User Partner Program Help Center Dev Docs Building Your AI Support Stack Building Your AI Support Stack Building Your AI Support Stack Get the free guide
− About Us Our history and values About Us About Us Careers Join the team Careers Careers
− Dig Deeper Help Scout for Good Diversity, Equity, and Inclusion Customer Champions Crafting culture at Help&nbsp;Scout Crafting culture at Help&nbsp;Scout Crafting culture at Help Scout Download the free guide
− Simple Powerful Personal Meet the platform Simple<br>Powerful<br>Personal Simple<br>Powerful<br>Personal AI tools your team will love See all AI features AI tools<br>your team<br>will love AI tools<br>your team<br>will love
− Empower your team
− Inbox Apps & Integrations Insights & Analytics
− Empower your customers
− Delivering delight, not more AI hype Delivering delight, not more AI hype Delivering delight, not more AI hype Read more on the blog
− Help Scout Blog Tips and actionable content Help Scout Blog Help Scout Blog Guides & Tools Resources to help you grow Guides & Tools Guides & Tools Join a Live Class Free training and demos Join a Live Class Join a Live Class
− Get Inspired
− The Supportive In the Works Customer Stories Software Buyer's Guide
− Become a Power User
− Partner Program Help Center Dev Docs
− Building Your AI Support Stack Building Your AI Support Stack Building Your AI Support Stack Get the free guide
− About Us Our history and values About Us About Us Careers Join the team Careers Careers
− Dig Deeper
− Help Scout for Good Diversity, Equity, and Inclusion Customer Champions
− Crafting culture at Help&nbsp;Scout Crafting culture at Help&nbsp;Scout Crafting culture at Help Scout Download the free guide
− Make your customer support a competitive advantage
− Empower your team to delight and retain more customers with the only people-first support platform.
− Sign Up Free
− Human help should always be easy to find.
− No endless loops, no deflection.
− AI at no extra cost
− Your whole team can save time with AI, even on the Free plan.
− Click for sound
− Sign Up Free Sign Up Free
+ Start for
+ Pricing
+ Integrated AI
+ No add-ons or fees.
+ Al is included, even on the Free plan.
+ A platform optimized for customer delight over deflection.
+ I love that Help Scout has no per-seat or AI usage fees.
+ Menn T, Head of Customer Support
+ Start for
+ Start for
+ for