Track another competitor
Dec 2025
Positioning
Content
Design
New headline: "AI clears the way. Your support team creates the impact."
Previous headline: "The new recipe for delightful support"
Page copy cut by ~48%
Large visual change
Passages before
165
Passages after
95
Removed
80
Added
10
The captures, side by side
Before · November 2025
Extracted page copy (markdown)
[Skip to content](#main-content)[/](/)
- Product
- [Inbox](/inbox/)
- [AI Chatbot](/self-service/)
- [Messages](/proactive-messages/)
- [Insights & Analytics](/analytics/)
- [Apps & Integrations](/help-desk-integration/)
- [Mobile](/mobile/)
- [Product updates New ways to simplify support and serve your customers, fresh off the roadmap. New ways to simplify support and serve your customers, fresh off the roadmap.](//updates.helpscout.com/)
- Resources
- [Help Scout BlogTips and actionable content](/blog/)
- [Guides & ToolsResources to help you grow](/resources/)
- [Live ClassesFree training and demos](/classes/)
- [The Supportive Season 2 Episode 02:<br>ZSA Season 2 Episode 02: ZSA](/blog/the-supportive/)
- Company
- [AboutOur history and values](/about/)
- [CareersJoin the team](/company/careers/)
- [Partner ProgramGrow businesses with Help Scout](/partner/)
- [Pricing](/pricing/)
- [Login](https://secure.helpscout.net/?mxid=$device:b5732b12-89bd-4030-9417-324d78296b9b&__hstc=238111519.c01e45e31a3992f6bf1c3ec6b469ae5a.1762004696026.1762004696026.1762004696026.1&__hssc=238111519.1.1762004696026&__hsfp=3247333294)
- [Start for Free](https://secure.helpscout.net/members/register/52/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:b5732b12-89bd-4030-9417-324d78296b9b&__hstc=238111519.c01e45e31a3992f6bf1c3ec6b469ae5a.1762004696026.1762004696026.1762004696026.1&__hssc=238111519.1.1762004696026&__hsfp=3247333294)
[Start for
Free](https://secure.helpscout.net/members/register/52/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:b5732b12-89bd-4030-9417-324d78296b9b&__hstc=238111519.c01e45e31a3992f6bf1c3ec6b469ae5a.1762004696026.1762004696026.1762004696026.1&__hssc=238111519.1.1762004696026&__hsfp=3247333294)
# The new recipe for delightful support
[Start for
Free](https://secure.helpscout.net/members/register/52/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:b5732b12-89bd-4030-9417-324d78296b9b&__hstc=238111519.c01e45e31a3992f6bf1c3ec6b469ae5a.1762004696026.1762004696026.1762004696026.1&__hssc=238111519.1.1762004696026&__hsfp=3247333294)[Get
a Demo](/lp/get-a-demo/)
### Unlimited seats
Connect everyone and every team to the voice of the customer.
### Integrated AI
No add-ons or fees. Al is included, even on the Free plan.
### Zero dead ends
A platform optimized for customer delight over deflection.
I love that Help Scout has no per-seat or AI usage fees.
Menn T, Head of Customer Support
## Deliver the human touch at superhuman speed
Reply in seconds
Make it personal
Prioritize with ease
[blob:https://www.helpscout.com/6ba77020-a866-484d-ba45-277826e4cf9e](blob:https://www.helpscout.com/6ba77020-a866-484d-ba45-277826e4cf9e)
Click for sound
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33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
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animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;
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.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
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[blob:https://www.helpscout.com/9540feba-de11-474f-bae3-76c62b76fd0a](blob:https://www.helpscout.com/9540feba-de11-474f-bae3-76c62b76fd0a)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
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33% { opacity: 1; }
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33% { opacity: 1; }
66% { opacity: 1; }
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animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;
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.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
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[blob:https://www.helpscout.com/bc6edaa6-3a86-4a68-b698-52fa7724327a](blob:https://www.helpscout.com/bc6edaa6-3a86-4a68-b698-52fa7724327a)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
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@keyframes VOLUME_LARGE_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
.volume__small-wave {
animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;
opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
## Plus, all the little things support teams love
### Get a boost from AI
Recap long threads, edit and translate replies, or even create a first draft,
all with a click.
### Company management
Get the context you need to support full accounts, not just individuals.
[blob:https://www.helpscout.com/9e35969a-d526-4e43-a945-00e4555bcd32](blob:https://www.helpscout.com/9e35969a-d526-4e43-a945-00e4555bcd32)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
@keyframes VOLUME_LARGE_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
.volume__small-wave {
animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;
opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
### Snooze
No rush to reply? Resurface the conversation at a later date automatically with
snooze.
### Send later
Schedule a reply so the customer gets it at the perfect time.
### Workflows
Automate the tedious but critical tasks that keep your team (and Inbox)
organized.
### Saved replies
Add proven answers to common questions or situations with a few clicks.
### Multiple Inboxes
Give every department or product its own dedicated place for support.
### Channels
Close those extra tabs and handle messages from social, Shopify, and more in
Help Scout.
### Meet Beacon: your embeddable support hub
#### Answer instantly with AI
Customers can chat their way to fast solutions from your help content 24/7 —
even for complex questions!
#### Keep human help within reach
Whether you offer live chat, email, or both, your team will always be within two
clicks.
#### Save customers time
The customer portal lets them quickly access previous conversations and send
replies.
### Get closer to customers with in-app messages
#### Welcome and onboard
Help customers start strong with a friendly nudge toward your best resources.
#### Gather feedback and NPS®
Understand how customers feel in context. Use NPS or pick from our library of
surveys to get a read on specific experiences.
#### Share what’s new
Use modals and banners in-app or on your website to get attention on promos, new
features, and important updates.
### Reporting that tells a story
#### “What’s our volume across channels?”
Understand the “why” behind your volume so you can make the right
adjustments.
#### “How’s our response time?”
Measure your team’s activity in the queue and get a sense of the factors
contributing to wait times.
#### “Where can we improve?”
Get a bird’s eye view of support team performance, both as a whole and
individually.
### Stay organized automatically
#### Assign the right person for the job
Make sure messages for sales actually get to sales the first time, no
redirecting necessary.
#### Never miss important messages
Whether you want to resurface urgent conversations or flag refund requests,
workflows do it for you so no one slips through the cracks.
#### Simplify the queue for your team
Help everyone get more efficient with custom Views that group conversations.
### 100+ powerful integrations
Help Scout slides right in with your favorite tools, so you can keep working
your way.
[Home - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations -
integrationsHome - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations
- integrations](/help-desk-integration/)
> Help Scout is by far the best support product I have ever used.
###### Lindsay Cohen
Chief Operating Officer
> Great support. Whenever I have a question, Help Scout's reply is fast and
> accurate. In terms of feature suggestions, I feel like Help Scout actually
> listens.
###### Karlo Koskitanner
Founder & CEO at Mukama
> It's simple to use and every time I have an issue or question I email customer
> service and I get a reply within in minutes.
###### Aurélie Parnes
Business Development, Technology & Recruitment Director at Harley Therapy
> It is the best platform to manage the customer support. Also it is an amazing
> way to interact with my colleagues and quickly get feedback. A real must for
> remote team work.
###### Felipe Caballero
Customer Support Representative at Systeme.io
> Back when I was the sole support person at Padlet during its early years, Help
> Scout was my rock—it made it possible to manage everything on my own for six
> years!
###### Joncarla Granahan
Customer Operation Manager at Padelt
> Help Scout has helped us reduce our workload by 50%, making our team twice as
> productive
###### Carmel Granahan
Head of Customer at OnePagerCRM
> Excellent UX. It’s just pleasant to use. There are no distractions, but
> functionalities are right there when you need them.
###### Karlo Koskitanner
Founder & CEO at Mukama
> Help Scout was the modern customer service software solution that was exactly
> what we were looking for. From the feature set to the pricing model, Help
> Scout has been great for us.
###### Kevin Yun
Co-Founder at GrowSurf
> The ease of use is simply there. I've used several other ticketing platforms
> and by far, Help Scout is superior.
###### Ashley Davis
Client Care Process Improvement at Global HR Research
> Not only is it part of our daily work life, it's such a well thought-out tool
> for doing email support that I can't imagine living without it!
###### Matthew Sewell
Sales Lead at Flocknote
> I've tried every single help desk on the market (and continue to evaluate new
> solutions), and yet I keep finding myself coming back to Help Scout.
###### Alex Bass
Founder and Head of Product at Efficient App
> Help Scout has completely changed how we operate as a support organization.
> Its brought us structure and flexibility at the same time.
###### Brendan McDaneil
Bloom Growth at Director of Client Support and Success
> We're loving the new Inbox!
###### Jen Wagner
Manager of Customer Support at Trakstar
> Everything I need for my customer support without the complexity of Zendesk.
###### Cyril Mazur
CEO at Building Bridges
> Our team was able to teach themselves Help Scout in a day. It's like using a
> shared email inbox — just way more robust and better looking.
###### Brianne Henderlong
VP of Brand Experience at Threadless
> It takes a lot of manual effort, busy work, and aggravation out of the support
> process, so we can focus on what really matters — helping each other and
> creating a better experience for our customers.
###### Taylor Davis
VP of Customer Experience at Litmus
> We now have a calm, measurable, and accountable approach to support that
> ensures our customers receive timely and quality service.
###### Peter O'Toole
President & Chief Software Architect at mTuitive
> It’s rare to find a company that blends great technology with exceptional
> service. Clearly, the leadership knows how to cultivate a team that is
> knowledgeable, helpful, and refreshingly honest.
###### Aurélie Parnes
Business Development, Technology & Recruitment Director at Harley Therapy
> Help Scout is intuitive and easy to set up, yet powerful enough to provide
> much-needed insights into support roles.
###### Rob Dean
Support Coordinator at mTuitive
> Help Scout helped us consolidate our previously scattered support channels
> into a single platform and provide more consistent support to our customers.
###### Nahi Kim
Global CX & Marketing Manager at BoxHero
## Why do 12,000+ companies choose Help Scout?
### World-class support
Our team answers 99% of emails within 24 hours, so you’re never left in the
dark.
### Ease of use
Independent research showed that our NPS is 7x higher than competitors’
scores.
### Built to scale
80% of customers are still here after 4 years, so you can be confident you
won’t outgrow us.
## Start for Free
Learn the platform in less than an hour. Become a *power user* in less than a
day.
[Start for
Free](https://secure.helpscout.net/members/register/52/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:b5732b12-89bd-4030-9417-324d78296b9b&__hstc=238111519.c01e45e31a3992f6bf1c3ec6b469ae5a.1762004696026.1762004696026.1762004696026.1&__hssc=238111519.1.1762004696026&__hsfp=3247333294)[Book
a Demo](/lp/get-a-demo/)
#### Product
[Inbox](/inbox/)[AI
Chatbot](/self-service/)[Messages](/proactive-messages/)[Insights &
Analytics](/analytics/)[Apps &
Integrations](/help-desk-integration/)[Mobile](/mobile/)[Product
updates](//updates.helpscout.com)
#### Compare
[Zendesk](/compare/zendesk/)[Intercom](/compare/intercom/)[Freshdesk](/compare/freshdesk/)[Gorgias](/compare/gorgias/)[Front](/compare/frontapp/)
#### Company
[About](/about/)[Careers](/company/careers/)[Newsletters](/subscription-center/)[Terms](/company/legal/terms-of-service/)
&
[Privacy](/company/legal/privacy/)[Accessibility](/company/legal/accessibility-statement/)[Do
Not Sell](#)
#### Support
[Developers](https://developer.helpscout.com/)[Help
Docs](https://docs.helpscout.com/)[Contact](#contact-us)[Status
99.99%](https://status.helpscout.com/)
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2025 Help Scout
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2025 Help Scout
We’d love to show you the magic of Help Scout.
[Book a Demo](/lp/get-a-demo/?demofixedcta=true)[Book a
Demo](/lp/get-a-demo/?demofixedcta=true)
After · December 2025
Extracted page copy (markdown)
[Skip to content](#main-content)[/](/)
- Product
- [Inbox](/inbox/)
- [AI Chatbot](/self-service/)
- [Knowledge Base](/knowledge-base/)
- [Messages](/proactive-messages/)
- [Insights & Analytics](/analytics/)
- [Apps & Integrations](/help-desk-integration/)
- [Mobile](/mobile/)
- [Product updates The latest Help Scout improvements, features, and updates. The latest Help Scout improvements, features, and updates.](//updates.helpscout.com/)
- Resources
- [Help Scout BlogTips and actionable content](/blog/)
- [Guides & ToolsResources to help you grow](/resources/)
- [Live ClassesFree training and demos](/classes/)
- [The Supportive Season 2 Episode 02:<br>ZSA Season 2 Episode 02: ZSA](/blog/the-supportive/)
- Company
- [AboutOur history and values](/about/)
- [CareersJoin the team](/company/careers/)
- [Partner ProgramGrow businesses with Help Scout](/partner/)
- [Pricing](/pricing/)
- [Login](https://secure.helpscout.net/?mxid=$device:613781e5-c323-4749-80f9-e66c8ea2cc59&__hstc=238111519.2a6c17f08818c3a2867214eca7d26a77.1764583600360.1764583600360.1764583600360.1&__hssc=238111519.1.1764583600360&__hsfp=3247333294)
- [Start for Free](https://secure.helpscout.net/members/register/58/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:613781e5-c323-4749-80f9-e66c8ea2cc59&__hstc=238111519.2a6c17f08818c3a2867214eca7d26a77.1764583600360.1764583600360.1764583600360.1&__hssc=238111519.1.1764583600360&__hsfp=3247333294)
[Start for
Free](https://secure.helpscout.net/members/register/58/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:613781e5-c323-4749-80f9-e66c8ea2cc59&__hstc=238111519.2a6c17f08818c3a2867214eca7d26a77.1764583600360.1764583600360.1764583600360.1&__hssc=238111519.1.1764583600360&__hsfp=3247333294)
# AI clears the way.Your support team creates the impact.
Help Scout gives teams the right blend of AI and people-powered tools to scale
support without losing the personal touch customers love.
[Start for
Free](https://secure.helpscout.net/members/register/58/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:613781e5-c323-4749-80f9-e66c8ea2cc59&__hstc=238111519.2a6c17f08818c3a2867214eca7d26a77.1764583600360.1764583600360.1764583600360.1&__hssc=238111519.1.1764583600360&__hsfp=3247333294)[See
Pricing](/pricing/)
### Automation where it helps
Your always-on AI assistant resolves
70% of routine requests on average.
### People at the heart
Hands-on conversations go to the
right teammate in your shared Inbox.
### Insights to improve
Help Scout learns from every interaction
to sharpen all your future replies.
> Help Scout is by far the best support product I have ever used.
###### Lindsay Cohen
Chief Operating Officer
## One home for all your support conversations
Reply in seconds
Make it personal
Prioritize with ease
[blob:https://www.helpscout.com/8b5ebbad-3f82-4897-a57c-bc77d194f868](blob:https://www.helpscout.com/8b5ebbad-3f82-4897-a57c-bc77d194f868)
Click for sound
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66% { opacity: 1; }
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33% { opacity: 1; }
66% { opacity: 1; }
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}
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.volume__large-wave {
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[blob:https://www.helpscout.com/83498b73-d7bb-4983-83c9-3fcca0617b60](blob:https://www.helpscout.com/83498b73-d7bb-4983-83c9-3fcca0617b60)
Click for sound
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66% { opacity: 1; }
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66% { opacity: 1; }
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[blob:https://www.helpscout.com/c0119529-c9cb-4d85-9a70-c49305ca276b](blob:https://www.helpscout.com/c0119529-c9cb-4d85-9a70-c49305ca276b)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
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66% { opacity: 1; }
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33% { opacity: 1; }
66% { opacity: 1; }
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}
.volume__small-wave {
animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;
opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
## Plus, all the little things support teams love
### Get a boost from AI
Recap long threads, edit and translate replies, or even create a first draft,
all with a click.
### Company management
Get the context you need to support full accounts, not just individuals.
[blob:https://www.helpscout.com/139fbacf-330d-425b-b683-047f1cf41a1c](blob:https://www.helpscout.com/139fbacf-330d-425b-b683-047f1cf41a1c)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
@keyframes VOLUME_LARGE_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
.volume__small-wave {
animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;
opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
### Snooze
No rush to reply? Resurface the conversation at a later date automatically with
snooze.
### Send later
Schedule a reply so the customer gets it at the perfect time.
### Workflows
Automate the tedious but critical tasks that keep your team (and Inbox)
organized.
### Saved replies
Add proven answers to common questions or situations with a few clicks.
### Multiple Inboxes
Give every department or product its own dedicated place for support.
### Channels
Close those extra tabs and handle messages from social, Shopify, and more in
Help Scout.
### Meet Beacon: your embeddable support hub
#### Answer instantly with AI
Customers can chat their way to fast solutions from your help content 24/7 —
even for complex questions!
#### Keep human help within reach
Whether you offer live chat, email, or both, your team will always be within two
clicks.
#### Save customers time
Allow easy access to previous conversations so customers can pick up where they
left off.
### Get closer to customers with in-app messages
#### Welcome and onboard
Help customers start strong with a friendly nudge toward your best resources.
#### Gather feedback and NPS®
Understand how customers feel in context. Use NPS or pick from our library of
surveys to get a read on specific experiences.
#### Share what’s new
Use modals and banners in-app or on your website to get attention on promos, new
features, and important updates.
### Reporting that tells a story
#### “What’s our volume across channels?”
Understand the “why” behind your volume so you can make the right
adjustments.
#### “How’s our response time?”
Measure your team’s activity in the queue and get a sense of the factors
contributing to wait times.
#### “Where can we improve?”
Get a bird’s eye view of support team performance, both as a whole and
individually.
### Stay organized automatically
#### Assign the right person for the job
Make sure messages for sales actually get to sales the first time, no
redirecting necessary.
#### Never miss important messages
Whether you want to resurface urgent conversations or flag refund requests,
workflows do it for you so no one slips through the cracks.
#### Simplify the queue for your team
Help everyone get more efficient with custom Views that group conversations.
### 100+ powerful integrations
Help Scout slides right in with your favorite tools, so you can keep working
your way.
[Home - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations -
integrationsHome - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations
- integrations](/help-desk-integration/)
## Why do 12,000+ companies choose Help Scout?
### World-class support
Our team answers 99% of emails within 24 hours, so you’re never left in the
dark.
### Ease of use
Independent research showed that our NPS is 7x higher than competitors’
scores.
### Built to scale
80% of customers are still here after 4 years, so you can be confident you
won’t outgrow us.
## Start for Free
Learn the platform in less than an hour. Become a *power user* in less than a
day.
[Start for
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Every changed passage
Everything removed and added between the two captures — the complete list the "New headline: "AI clears the way. Your support team creates the impact."" figure is computed from.
− The new recipe for delightful support
− Unlimited seats
− Connect everyone and every team to the voice of the customer.
− Integrated AI
− No add-ons or fees.
− Al is included, even on the Free plan.
− Zero dead ends
− A platform optimized for customer delight over deflection.
− I love that Help Scout has no per-seat or AI usage fees.
− Menn T, Head of Customer Support
− Deliver the human touch at superhuman speed
− The customer portal lets them quickly access previous conversations and send replies.
− > Great support.
− Whenever I have a question, Help Scout's reply is fast and > accurate.
− In terms of feature suggestions, I feel like Help Scout actually > listens.
− Karlo Koskitanner
− Founder & CEO at Mukama
− > It's simple to use and every time I have an issue or question I email customer > service and I get a reply within in minutes.
− Aurélie Parnes
− Business Development, Technology & Recruitment Director at Harley Therapy
− > It is the best platform to manage the customer support.
− Also it is an amazing > way to interact with my colleagues and quickly get feedback.
− A real must for > remote team work.
− Felipe Caballero
− Customer Support Representative at Systeme.io
− > Back when I was the sole support person at Padlet during its early years, Help > Scout was my rock—it made it possible to manage everything on my own for six > years!
− Joncarla Granahan
− Customer Operation Manager at Padelt
− > Help Scout has helped us reduce our workload by 50%, making our team twice as > productive
− Carmel Granahan
− Head of Customer at One Pager CRM
− > Excellent UX.
− It’s just pleasant to use.
− There are no distractions, but > functionalities are right there when you need them.
− Karlo Koskitanner
− Founder & CEO at Mukama
− > Help Scout was the modern customer service software solution that was exactly > what we were looking for.
− From the feature set to the pricing model, Help > Scout has been great for us.
− Kevin Yun
− Co-Founder at Grow Surf
− > The ease of use is simply there.
− I've used several other ticketing platforms > and by far, Help Scout is superior.
− Ashley Davis
− Client Care Process Improvement at Global HR Research
− > Not only is it part of our daily work life, it's such a well thought-out tool > for doing email support that I can't imagine living without it!
− Matthew Sewell
− Sales Lead at Flocknote
− > I've tried every single help desk on the market (and continue to evaluate new > solutions), and yet I keep finding myself coming back to Help Scout.
− Alex Bass
− Founder and Head of Product at Efficient App
− > Help Scout has completely changed how we operate as a support organization.
− > Its brought us structure and flexibility at the same time.
− Brendan Mc Daneil
− Bloom Growth at Director of Client Support and Success
− > We're loving the new Inbox!
− Jen Wagner
− Manager of Customer Support at Trakstar
− > Everything I need for my customer support without the complexity of Zendesk.
− Cyril Mazur
− CEO at Building Bridges
− > Our team was able to teach themselves Help Scout in a day.
− It's like using a > shared email inbox — just way more robust and better looking.
− Brianne Henderlong
− VP of Brand Experience at Threadless
− > It takes a lot of manual effort, busy work, and aggravation out of the support > process, so we can focus on what really matters — helping each other and > creating a better experience for our customers.
− Taylor Davis
− VP of Customer Experience at Litmus
− > We now have a calm, measurable, and accountable approach to support that > ensures our customers receive timely and quality service.
− Peter O'Toole
− President & Chief Software Architect at m Tuitive
− > It’s rare to find a company that blends great technology with exceptional > service.
− Clearly, the leadership knows how to cultivate a team that is > knowledgeable, helpful, and refreshingly honest.
− Aurélie Parnes
− Business Development, Technology & Recruitment Director at Harley Therapy
− > Help Scout is intuitive and easy to set up, yet powerful enough to provide > much-needed insights into support roles.
− Rob Dean
− Support Coordinator at m Tuitive
− > Help Scout helped us consolidate our previously scattered support channels > into a single platform and provide more consistent support to our customers.
− Nahi Kim
− Global CX & Marketing Manager at Box Hero
+ AI clears the way.Your support team creates the impact.
+ Help Scout gives teams the right blend of AI and people-powered tools to scale support without losing the personal touch customers love.
+ Automation where it helps
+ Your always-on AI assistant resolves 70% of routine requests on average.
+ People at the heart
+ Hands-on conversations go to the right teammate in your shared Inbox.
+ Insights to improve
+ Help Scout learns from every interaction to sharpen all your future replies.
+ One home for all your support conversations
+ Allow easy access to previous conversations so customers can pick up where they left off.