Track another competitor
Jan 2026
Call to action
New call to action: "Customer Stories Results in action"
The captures, side by side
Before · December 2025
Extracted page copy (markdown)
[Skip to content](#main-content)[/](/)
- Product
- [Inbox](/inbox/)
- [AI Chatbot](/self-service/)
- [Knowledge Base](/knowledge-base/)
- [Messages](/proactive-messages/)
- [Insights & Analytics](/analytics/)
- [Apps & Integrations](/help-desk-integration/)
- [Mobile](/mobile/)
- [Product updates The latest Help Scout improvements, features, and updates. The latest Help Scout improvements, features, and updates.](//updates.helpscout.com/)
- Resources
- [Help Scout BlogTips and actionable content](/blog/)
- [Guides & ToolsResources to help you grow](/resources/)
- [Live ClassesFree training and demos](/classes/)
- [The Supportive Season 2 Episode 02:<br>ZSA Season 2 Episode 02: ZSA](/blog/the-supportive/)
- Company
- [AboutOur history and values](/about/)
- [CareersJoin the team](/company/careers/)
- [Partner ProgramGrow businesses with Help Scout](/partner/)
- [Pricing](/pricing/)
- [Login](https://secure.helpscout.net/?mxid=$device:613781e5-c323-4749-80f9-e66c8ea2cc59&__hstc=238111519.2a6c17f08818c3a2867214eca7d26a77.1764583600360.1764583600360.1764583600360.1&__hssc=238111519.1.1764583600360&__hsfp=3247333294)
- [Start for Free](https://secure.helpscout.net/members/register/58/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:613781e5-c323-4749-80f9-e66c8ea2cc59&__hstc=238111519.2a6c17f08818c3a2867214eca7d26a77.1764583600360.1764583600360.1764583600360.1&__hssc=238111519.1.1764583600360&__hsfp=3247333294)
[Start for
Free](https://secure.helpscout.net/members/register/58/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:613781e5-c323-4749-80f9-e66c8ea2cc59&__hstc=238111519.2a6c17f08818c3a2867214eca7d26a77.1764583600360.1764583600360.1764583600360.1&__hssc=238111519.1.1764583600360&__hsfp=3247333294)
# AI clears the way.Your support team creates the impact.
Help Scout gives teams the right blend of AI and people-powered tools to scale
support without losing the personal touch customers love.
[Start for
Free](https://secure.helpscout.net/members/register/58/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:613781e5-c323-4749-80f9-e66c8ea2cc59&__hstc=238111519.2a6c17f08818c3a2867214eca7d26a77.1764583600360.1764583600360.1764583600360.1&__hssc=238111519.1.1764583600360&__hsfp=3247333294)[See
Pricing](/pricing/)
### Automation where it helps
Your always-on AI assistant resolves
70% of routine requests on average.
### People at the heart
Hands-on conversations go to the
right teammate in your shared Inbox.
### Insights to improve
Help Scout learns from every interaction
to sharpen all your future replies.
> Help Scout is by far the best support product I have ever used.
###### Lindsay Cohen
Chief Operating Officer
## One home for all your support conversations
Reply in seconds
Make it personal
Prioritize with ease
[blob:https://www.helpscout.com/8b5ebbad-3f82-4897-a57c-bc77d194f868](blob:https://www.helpscout.com/8b5ebbad-3f82-4897-a57c-bc77d194f868)
Click for sound
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0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
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.volume__large-wave {
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opacity: 0;
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[blob:https://www.helpscout.com/83498b73-d7bb-4983-83c9-3fcca0617b60](blob:https://www.helpscout.com/83498b73-d7bb-4983-83c9-3fcca0617b60)
Click for sound
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66% { opacity: 1; }
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33% { opacity: 1; }
66% { opacity: 1; }
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.volume__small-wave {
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opacity: 0;
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.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
[blob:https://www.helpscout.com/c0119529-c9cb-4d85-9a70-c49305ca276b](blob:https://www.helpscout.com/c0119529-c9cb-4d85-9a70-c49305ca276b)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
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0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
.volume__small-wave {
animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;
opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
## Plus, all the little things support teams love
### Get a boost from AI
Recap long threads, edit and translate replies, or even create a first draft,
all with a click.
### Company management
Get the context you need to support full accounts, not just individuals.
[blob:https://www.helpscout.com/139fbacf-330d-425b-b683-047f1cf41a1c](blob:https://www.helpscout.com/139fbacf-330d-425b-b683-047f1cf41a1c)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
@keyframes VOLUME_LARGE_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
.volume__small-wave {
animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;
opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
### Snooze
No rush to reply? Resurface the conversation at a later date automatically with
snooze.
### Send later
Schedule a reply so the customer gets it at the perfect time.
### Workflows
Automate the tedious but critical tasks that keep your team (and Inbox)
organized.
### Saved replies
Add proven answers to common questions or situations with a few clicks.
### Multiple Inboxes
Give every department or product its own dedicated place for support.
### Channels
Close those extra tabs and handle messages from social, Shopify, and more in
Help Scout.
### Meet Beacon: your embeddable support hub
#### Answer instantly with AI
Customers can chat their way to fast solutions from your help content 24/7 —
even for complex questions!
#### Keep human help within reach
Whether you offer live chat, email, or both, your team will always be within two
clicks.
#### Save customers time
Allow easy access to previous conversations so customers can pick up where they
left off.
### Get closer to customers with in-app messages
#### Welcome and onboard
Help customers start strong with a friendly nudge toward your best resources.
#### Gather feedback and NPS®
Understand how customers feel in context. Use NPS or pick from our library of
surveys to get a read on specific experiences.
#### Share what’s new
Use modals and banners in-app or on your website to get attention on promos, new
features, and important updates.
### Reporting that tells a story
#### “What’s our volume across channels?”
Understand the “why” behind your volume so you can make the right
adjustments.
#### “How’s our response time?”
Measure your team’s activity in the queue and get a sense of the factors
contributing to wait times.
#### “Where can we improve?”
Get a bird’s eye view of support team performance, both as a whole and
individually.
### Stay organized automatically
#### Assign the right person for the job
Make sure messages for sales actually get to sales the first time, no
redirecting necessary.
#### Never miss important messages
Whether you want to resurface urgent conversations or flag refund requests,
workflows do it for you so no one slips through the cracks.
#### Simplify the queue for your team
Help everyone get more efficient with custom Views that group conversations.
### 100+ powerful integrations
Help Scout slides right in with your favorite tools, so you can keep working
your way.
[Home - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations -
integrationsHome - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations
- integrations](/help-desk-integration/)
## Why do 12,000+ companies choose Help Scout?
### World-class support
Our team answers 99% of emails within 24 hours, so you’re never left in the
dark.
### Ease of use
Independent research showed that our NPS is 7x higher than competitors’
scores.
### Built to scale
80% of customers are still here after 4 years, so you can be confident you
won’t outgrow us.
## Start for Free
Learn the platform in less than an hour. Become a *power user* in less than a
day.
[Start for
Free](https://secure.helpscout.net/members/register/58/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:613781e5-c323-4749-80f9-e66c8ea2cc59&__hstc=238111519.2a6c17f08818c3a2867214eca7d26a77.1764583600360.1764583600360.1764583600360.1&__hssc=238111519.1.1764583600360&__hsfp=3247333294)[Book
a Demo](/lp/get-a-demo/)
#### Product
[Inbox](/inbox/)[AI
Chatbot](/self-service/)[Messages](/proactive-messages/)[Insights &
Analytics](/analytics/)[Apps &
Integrations](/help-desk-integration/)[Mobile](/mobile/)[Product
updates](//updates.helpscout.com)
#### Compare
[Zendesk](/compare/zendesk/)[Intercom](/compare/intercom/)[Freshdesk](/compare/freshdesk/)[Gorgias](/compare/gorgias/)[Front](/compare/frontapp/)
#### Company
[About](/about/)[Careers](/company/careers/)[Newsletters](/subscription-center/)[Terms](/company/legal/terms-of-service/)
&
[Privacy](/company/legal/privacy/)[Accessibility](/company/legal/accessibility-statement/)[Do
Not Sell](#)
#### Support
[Developers](https://developer.helpscout.com/)[Help
Docs](https://docs.helpscout.com/)[Contact](#contact-us)[Status
99.99%](https://status.helpscout.com/)
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2025 Help Scout
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2025 Help Scout
We’d love to show you the magic of Help Scout.
[Book a Demo](/lp/get-a-demo/?demofixedcta=true)[Book a
Demo](/lp/get-a-demo/?demofixedcta=true)
After · January 2026
Extracted page copy (markdown)
[Skip to content](#main-content)[/](/)
- Product
- [Inbox](/inbox/)
- [AI Chatbot](/self-service/)
- [Knowledge Base](/knowledge-base/)
- [Messages](/proactive-messages/)
- [Insights & Analytics](/analytics/)
- [Apps & Integrations](/help-desk-integration/)
- [Mobile](/mobile/)
- [Product updates The latest Help Scout improvements, features, and updates. The latest Help Scout improvements, features, and updates.](//updates.helpscout.com/)
- Resources
- [Help Scout BlogTips and actionable content](/blog/)
- [Guides & ToolsResources to help you grow](/resources/)
- [Live ClassesFree training and demos](/classes/)
- [Customer StoriesResults in action](/customers/)
- [The Supportive Season 2 Episode 04:<br>YNAB Season 2 Episode 04: YNAB](/blog/the-supportive/)
- Company
- [AboutOur history and values](/about/)
- [CareersJoin the team](/company/careers/)
- [Partner ProgramGrow businesses with Help Scout](/partner/)
- [Pricing](/pricing/)
- [Login](https://secure.helpscout.net/?mxid=$device:d27f814d-910c-4e2a-9d07-2f26f11204b0&__hstc=238111519.7bdc8b4eb0ee9689492c61402a0c4f16.1767283497785.1767283497785.1767283497785.1&__hssc=238111519.1.1767283497785&__hsfp=3247333294)
- [Start for Free](https://secure.helpscout.net/members/register/58/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:d27f814d-910c-4e2a-9d07-2f26f11204b0&__hstc=238111519.7bdc8b4eb0ee9689492c61402a0c4f16.1767283497785.1767283497785.1767283497785.1&__hssc=238111519.1.1767283497785&__hsfp=3247333294)
[Start for
Free](https://secure.helpscout.net/members/register/58/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:d27f814d-910c-4e2a-9d07-2f26f11204b0&__hstc=238111519.7bdc8b4eb0ee9689492c61402a0c4f16.1767283497785.1767283497785.1767283497785.1&__hssc=238111519.1.1767283497785&__hsfp=3247333294)
# AI clears the way.Your support team creates the impact.
Help Scout gives teams the right blend of AI and people-powered tools to scale
support without losing the personal touch customers love.
[Start for
Free](https://secure.helpscout.net/members/register/58/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:d27f814d-910c-4e2a-9d07-2f26f11204b0&__hstc=238111519.7bdc8b4eb0ee9689492c61402a0c4f16.1767283497785.1767283497785.1767283497785.1&__hssc=238111519.1.1767283497785&__hsfp=3247333294)[See
Pricing](/pricing/)
### Automation where it helps
Your always-on AI assistant resolves
70% of routine requests on average.
### People at the heart
Hands-on conversations go to the
right teammate in your shared Inbox.
### Insights to improve
Help Scout learns from every interaction
to sharpen all your future replies.
> Help Scout is by far the best support product I have ever used.
###### Lindsay Cohen
Chief Operating Officer
## One home for all your support conversations
Reply in seconds
Make it personal
Prioritize with ease
[blob:https://www.helpscout.com/b379e990-cf44-4d8d-8e00-e5d55ffae718](blob:https://www.helpscout.com/b379e990-cf44-4d8d-8e00-e5d55ffae718)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
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@keyframes VOLUME_LARGE_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
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[blob:https://www.helpscout.com/d928b2ad-5e93-4199-b56b-5b57bf5c2279](blob:https://www.helpscout.com/d928b2ad-5e93-4199-b56b-5b57bf5c2279)
Click for sound
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[blob:https://www.helpscout.com/46c2a938-c369-4b5f-9e72-930aeea8bf7b](blob:https://www.helpscout.com/46c2a938-c369-4b5f-9e72-930aeea8bf7b)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
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66% { opacity: 1; }
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33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
.volume__small-wave {
animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;
opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
## Plus, all the little things support teams love
### Get a boost from AI
Recap long threads, edit and translate replies, or even create a first draft,
all with a click.
### Company management
Get the context you need to support full accounts, not just individuals.
[blob:https://www.helpscout.com/08bc14b4-3e9a-48f1-8b46-c935a9e12b8c](blob:https://www.helpscout.com/08bc14b4-3e9a-48f1-8b46-c935a9e12b8c)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
@keyframes VOLUME_LARGE_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
.volume__small-wave {
animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;
opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
### Snooze
No rush to reply? Resurface the conversation at a later date automatically with
snooze.
### Send later
Schedule a reply so the customer gets it at the perfect time.
### Workflows
Automate the tedious but critical tasks that keep your team (and Inbox)
organized.
### Saved replies
Add proven answers to common questions or situations with a few clicks.
### Multiple Inboxes
Give every department or product its own dedicated place for support.
### Channels
Close those extra tabs and handle messages from social, Shopify, and more in
Help Scout.
### Meet Beacon: your embeddable support hub
#### Answer instantly with AI
Customers can chat their way to fast solutions from your help content 24/7 —
even for complex questions!
#### Keep human help within reach
Whether you offer live chat, email, or both, your team will always be within two
clicks.
#### Save customers time
Allow easy access to previous conversations so customers can pick up where they
left off.
### Get closer to customers with in-app messages
#### Welcome and onboard
Help customers start strong with a friendly nudge toward your best resources.
#### Gather feedback and NPS®
Understand how customers feel in context. Use NPS or pick from our library of
surveys to get a read on specific experiences.
#### Share what’s new
Use modals and banners in-app or on your website to get attention on promos, new
features, and important updates.
### Reporting that tells a story
#### “What’s our volume across channels?”
Understand the “why” behind your volume so you can make the right
adjustments.
#### “How’s our response time?”
Measure your team’s activity in the queue and get a sense of the factors
contributing to wait times.
#### “Where can we improve?”
Get a bird’s eye view of support team performance, both as a whole and
individually.
### Stay organized automatically
#### Assign the right person for the job
Make sure messages for sales actually get to sales the first time, no
redirecting necessary.
#### Never miss important messages
Whether you want to resurface urgent conversations or flag refund requests,
workflows do it for you so no one slips through the cracks.
#### Simplify the queue for your team
Help everyone get more efficient with custom Views that group conversations.
### 100+ powerful integrations
Help Scout slides right in with your favorite tools, so you can keep working
your way.
[Home - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations -
integrationsHome - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations
- integrations](/help-desk-integration/)
## Why do 12,000+ companies choose Help Scout?
### World-class support
Our team answers 99% of emails within 24 hours, so you’re never left in the
dark.
### Ease of use
Independent research showed that our NPS is 7x higher than competitors’
scores.
### Built to scale
80% of customers are still here after 4 years, so you can be confident you
won’t outgrow us.
## Start for Free
Learn the platform in less than an hour. Become a *power user* in less than a
day.
[Start for
Free](https://secure.helpscout.net/members/register/58/?utm_source=(direct)&last_touch_url=%2F&utm_first_source=(direct)&first_touch_url=%2F&mxid=$device:d27f814d-910c-4e2a-9d07-2f26f11204b0&__hstc=238111519.7bdc8b4eb0ee9689492c61402a0c4f16.1767283497785.1767283497785.1767283497785.1&__hssc=238111519.1.1767283497785&__hsfp=3247333294)[Book
a Demo](/lp/get-a-demo/)
#### Product
[Inbox](/inbox/)[AI
Chatbot](/self-service/)[Messages](/proactive-messages/)[Insights &
Analytics](/analytics/)[Apps &
Integrations](/help-desk-integration/)[Mobile](/mobile/)[Product
updates](//updates.helpscout.com)
#### Compare
[Zendesk](/compare/zendesk/)[Intercom](/compare/intercom/)[Freshdesk](/compare/freshdesk/)[HubSpot](/compare/hubspot/)[Gorgias](/compare/gorgias/)[Front](/compare/frontapp/)
#### Company
[About](/about/)[Customers](/customers/)[Careers](/company/careers/)[Newsletters](/subscription-center/)[Terms](https://www.helpscout.com/company/legal/terms-of-service/)
&
[Privacy](https://www.helpscout.com/company/legal/privacy/)[Accessibility](/company/legal/accessibility-statement/)[Do
Not Sell](#)
#### Support
[Developers](https://developer.helpscout.com/)[Help
Docs](https://docs.helpscout.com/)[Contact](#contact-us)[Status
99.99%](https://status.helpscout.com/)
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2026 Help Scout
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2026 Help Scout
We’d love to show you the magic of Help Scout.
[Book a Demo](/lp/get-a-demo/?demofixedcta=true)[Book a
Demo](/lp/get-a-demo/?demofixedcta=true)
