Track another competitor
May 2026
Call to action
Page title
Content
Call to action changed to "Customer stories Resource image" from "Customer Stories Results in action"
Call to action changed to "Partner Program Grow your business with Help Scout" from "Partner Program Grow businesses with Help Scout"
New call to action: "Inbox Every support channel, one place"
New call to action: "AI Scale your team's capacity"
New call to action: "Knowledge Base Build a custom help center"
Page title changed from "Help Scout: Shared Inbox, Help Center, & Live Chat Software" to "Help Scout: Intuitive & Affordable Customer Service Software"
Small content change — ~9% of the page copy
Passages before
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Passages after
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4
Added
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The captures, side by side
Before · April 2026
Extracted page copy (markdown)
[Skip to content](#main-content)[/](/)
- Product
- [Inbox](/inbox/)
- [AI](/ai-features/)
- [Knowledge Base](/knowledge-base/)
- [Messages](/proactive-messages/)
- [Insights & Analytics](/analytics/)
- [Apps & Integrations](/help-desk-integration/)
- [Mobile](/mobile/)
- [Product updates 2026 Winter Seasonal Release 2026 Winter Seasonal Release](//updates.helpscout.com/)
- Resources
- [Help Scout BlogTips and actionable content](/blog/)
- [Guides & ToolsResources to help you grow](/resources/)
- [Live ClassesFree training and demos](/classes/)
- [Customer StoriesResults in action](/customers/)
- [The Supportive Season 2 Episode 05:<br>Young Henrys Season 2 Episode 05: Young Henrys](/blog/the-supportive/)
- Company
- [AboutOur history and values](/about/)
- [CareersJoin the team](/company/careers/)
- [Partner ProgramGrow businesses with Help Scout](/partner/)
- [Pricing](/pricing/)
- [Login](https://secure.helpscout.net/?mxid=%24device%3Ab9723a28-4fa7-40c1-a249-4f668ac827c9&__hstc=238111519.55114d999d48f0badbd4809d1486a281.1775031146595.1775031146595.1775031146595.1&__hssc=238111519.1.1775031146595)
- [Start for Free](https://secure.helpscout.net/members/register/58/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3Ab9723a28-4fa7-40c1-a249-4f668ac827c9&__hstc=238111519.55114d999d48f0badbd4809d1486a281.1775031146595.1775031146595.1775031146595.1&__hssc=238111519.1.1775031146595)
[Start for
Free](https://secure.helpscout.net/members/register/58/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3Ab9723a28-4fa7-40c1-a249-4f668ac827c9&__hstc=238111519.55114d999d48f0badbd4809d1486a281.1775031146595.1775031146595.1775031146595.1&__hssc=238111519.1.1775031146595)
# The most intuitivecustomer support platform
Help Scout brings context, collaboration, and AI inside the flow of support, so
your team can make fast, exceptional service the standard.
[Start for
Free](https://secure.helpscout.net/members/register/58/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3Ab9723a28-4fa7-40c1-a249-4f668ac827c9&__hstc=238111519.55114d999d48f0badbd4809d1486a281.1775031146595.1775031146595.1775031146595.1&__hssc=238111519.1.1775031146595)[Get
a Demo](/lp/get-a-demo/)
### Clarity where it counts
Insights live alongside every conversation, so you can make the right call in
real time.
### Built for real teamwork
Your shared workspace keeps everyone in sync across all channels and customers.
### AI that multiplies your team
Custom agents help you handle more volume without adding complexity.
> Help Scout is by far the best support product I have ever used.
###### Lindsay Cohen
Chief Operating Officer
## One home for all your support conversations
Reply in seconds
Make it personal
Prioritize with ease
[blob:https://www.helpscout.com/ce813281-91b5-4dd5-834a-1e985f8a6251](blob:https://www.helpscout.com/ce813281-91b5-4dd5-834a-1e985f8a6251)
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.volume__large-wave {
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## Plus, all the little things support teams love
### Get a boost from AI
Recap long threads, edit and translate replies, or even create a first draft,
all with a click.
### Company management
Get the context you need to support full accounts, not just individuals.
[blob:https://www.helpscout.com/ae317840-561b-4893-bb82-ea383252f2eb](blob:https://www.helpscout.com/ae317840-561b-4893-bb82-ea383252f2eb)
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opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
### Snooze
No rush to reply? Resurface the conversation at a later date automatically with
snooze.
### Send later
Schedule a reply so the customer gets it at the perfect time.
### Workflows
Automate the tedious but critical tasks that keep your team (and Inbox)
organized.
### Saved replies
Add proven answers to common questions or situations with a few clicks.
### Multiple Inboxes
Give every department or product its own dedicated place for support.
### Channels
Close those extra tabs and handle messages from social, Shopify, and more in
Help Scout.
### Meet Beacon: your embeddable support hub
#### Answer instantly with AI
Customers can chat their way to fast solutions from your help content 24/7 —
even for complex questions!
#### Keep human help within reach
Whether you offer live chat, email, or both, your team will always be within two
clicks.
#### Save customers time
Allow easy access to previous conversations so customers can pick up where they
left off.
### Get closer to customers with in-app messages
#### Welcome and onboard
Help customers start strong with a friendly nudge toward your best resources.
#### Gather feedback and NPS®
Understand how customers feel in context. Use NPS or pick from our library of
surveys to get a read on specific experiences.
#### Share what’s new
Use modals and banners in-app or on your website to get attention on promos, new
features, and important updates.
### Reporting that tells a story
#### “What’s our volume across channels?”
Understand the “why” behind your volume so you can make the right
adjustments.
#### “How’s our response time?”
Measure your team’s activity in the queue and get a sense of the factors
contributing to wait times.
#### “Where can we improve?”
Get a bird’s eye view of support team performance, both as a whole and
individually.
### Stay organized automatically
#### Assign the right person for the job
Make sure messages for sales actually get to sales the first time, no
redirecting necessary.
#### Never miss important messages
Whether you want to resurface urgent conversations or flag refund requests,
workflows do it for you so no one slips through the cracks.
#### Simplify the queue for your team
Help everyone get more efficient with custom Views that group conversations.
### 100+ powerful integrations
Help Scout slides right in with your favorite tools, so you can keep working
your way.
[Home - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations -
integrationsHome - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations
- integrations](/help-desk-integration/)
## Why do 12,000+ companies choose Help Scout?
### World-class support
Our team answers 99% of emails within 24 hours, so you’re never left in the
dark.
### Ease of use
Independent research showed that our NPS is 7x higher than competitors’
scores.
### Built to scale
80% of customers are still here after 4 years, so you can be confident you
won’t outgrow us.
## Start for Free
Learn the platform in less than an hour. Become a *power user* in less than a
day.
[Start for
Free](https://secure.helpscout.net/members/register/58/?utm_source=%28direct%29&last_touch_url=%2F&utm_first_source=%28direct%29&first_touch_url=%2F&mxid=%24device%3Ab9723a28-4fa7-40c1-a249-4f668ac827c9&__hstc=238111519.55114d999d48f0badbd4809d1486a281.1775031146595.1775031146595.1775031146595.1&__hssc=238111519.1.1775031146595)[Book
a Demo](/lp/get-a-demo/)
#### Product
[Inbox](/inbox/)[AI
Chatbot](/self-service/)[Messages](/proactive-messages/)[Insights &
Analytics](/analytics/)[Apps &
Integrations](/help-desk-integration/)[Mobile](/mobile/)[Product
updates](//updates.helpscout.com)
#### Solutions
[Education](/industry/education/)[Healthcare](/industry/healthcare/)[SaaS](/industry/saas/)[Travel
& Hospitality](/industry/travel-hospitality/)[Real
Estate](/industry/real-estate/)[Property
Management](/industry/property-management/)[Logistics](/industry/logistics/)[Manufacturing](/industry/manufacturing/)[Financial
Services](/industry/financial-services/)[Professional
Services](/industry/professional-services/)
#### Compare
[Zendesk](/compare/zendesk/)[Intercom](/compare/intercom/)[Freshdesk](/compare/freshdesk/)[HubSpot](/compare/hubspot/)[Gorgias](/compare/gorgias/)[Front](/compare/frontapp/)
#### Company
[About](/about/)[Customers](/customers/)[Careers](/company/careers/)[Newsletters](/subscription-center/)[Terms](https://www.helpscout.com/company/legal/terms-of-service/)
&
[Privacy](https://www.helpscout.com/company/legal/privacy/)[Accessibility](/company/legal/accessibility-statement/)[Do
Not Sell](#)
#### Support
[Developers](https://developer.helpscout.com/)[Help
Docs](https://docs.helpscout.com/)[Contact](#contact-us)[Status
99.99%](https://status.helpscout.com/)
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2026 Help Scout
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2026 Help Scout
We’d love to show you the magic of Help Scout.
Book a Demo
Book a Demo
After · May 2026
Extracted page copy (markdown)
[Skip to content](#main-content)[/](/)
[Get a 1:1 demo](/lp/get-a-demo/)[Start for
free](https://secure.helpscout.net/members/register/58/?)
- Product
- [Inbox Every support channel, one place](/inbox/)
- [AI Scale your team's capacity](/ai-features/)
- [Knowledge Base Build a custom help center](/knowledge-base/)
- [Messages Send proactive alerts, surveys, & more](/proactive-messages/)
- [Insights & Analytics Turn signals into action](/analytics/)
- [Apps & Integrations Connect to 100+ platforms](/help-desk-integration/)
- [Mobile Support customers on the go](/mobile/)
[Product updates Resource image](//updates.helpscout.com/)
[Get a 1:1 demo](/lp/get-a-demo/)[Start for
free](https://secure.helpscout.net/members/register/58/?)
- Solutions
- [Education](/industry/education/)
- [SaaS](/industry/saas/)
- [Logistics](/industry/logistics/)
- [Travel & Hospitality](/industry/travel-hospitality/)
- [Real Estate](/industry/real-estate/)
- [Property Management](/industry/property-management/)
- [Healthcare](/industry/healthcare/)
- [Ecommerce](/industry/ecommerce/)
- [Manufacturing](/industry/manufacturing/)
- [Financial Services](/industry/financial-services/)
- [Professional Services](/industry/professional-services/)
[Customer stories Resource image](/customers/)
[Get a 1:1 demo](/lp/get-a-demo/)[Start for
free](https://secure.helpscout.net/members/register/58/?)
- Resources
- [Help Scout BlogTips and actionable content](/blog/)
- [Guides & ToolsResources to help you grow](/resources/)
- [Live ClassesFree training and demos](/classes/)
- [Help CenterSearchable product tutorials](https://docs.helpscout.com/)
[The Supportive The Supportive — Season 2 Episode 5](/blog/the-supportive/)
[Get a 1:1 demo](/lp/get-a-demo/)[Start for
free](https://secure.helpscout.net/members/register/58/?)
- Company
- [AboutOur history and values](/about/)
- [CareersJoin the team](/company/careers/)
- [Partner ProgramGrow your business with Help Scout](/partner/)
- [NewsletterSupport tips, product updates, & more](/subscription-center/)
[Inside Help Scout Resource image](https://articles.helpscout.com/growth/)
[Get a 1:1 demo](/lp/get-a-demo/)[Start for
free](https://secure.helpscout.net/members/register/58/?)
- [Pricing](/pricing/)
- [Login](https://secure.helpscout.net/)
- [Start for Free](https://secure.helpscout.net/members/register/58/?)
-
[Get a 1:1 demo](/lp/get-a-demo/)[Start for
free](https://secure.helpscout.net/members/register/58/?)
[Start for Free](https://secure.helpscout.net/members/register/58/?)
# The most intuitivecustomer support platform
Help Scout brings context, collaboration, and AI inside the flow of support, so
your team can make fast, exceptional service the standard.
[Start for Free](https://secure.helpscout.net/members/register/58/?)[Get a
Demo](/lp/get-a-demo/)
### Clarity where it counts
Insights live alongside every conversation, so you can make the right call in
real time.
### Built for real teamwork
Teams on Help Scout respond to 56% more messages in their first year.
### AI that multiplies your team
Take on more volume with AI agents that resolve 73% of interactions on average.
> Help Scout is by far the best support product I have ever used.
###### Lindsay Cohen
Chief Operating Officer
## One home for all your support conversations
Reply in seconds
Make it personal
Prioritize with ease
[blob:https://www.helpscout.com/9216f428-eaba-485c-9bb8-24f4bdc0f332](blob:https://www.helpscout.com/9216f428-eaba-485c-9bb8-24f4bdc0f332)
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[blob:https://www.helpscout.com/657acf22-12eb-4cf9-87c9-08ce750cea42](blob:https://www.helpscout.com/657acf22-12eb-4cf9-87c9-08ce750cea42)
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.volume__large-wave {
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opacity: 0;
}
## Plus, all the little things support teams love
### Get a boost from AI
Recap long threads, edit and translate replies, or even create a first draft,
all with a click.
### Company management
Get the context you need to support full accounts, not just individuals.
[blob:https://www.helpscout.com/c8de0648-9891-4806-af4b-f0ee13028ca0](blob:https://www.helpscout.com/c8de0648-9891-4806-af4b-f0ee13028ca0)
Click for sound
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opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
### Snooze
No rush to reply? Resurface the conversation at a later date automatically with
snooze.
### Send later
Schedule a reply so the customer gets it at the perfect time.
### Workflows
Automate the tedious but critical tasks that keep your team (and Inbox)
organized.
### Saved replies
Add proven answers to common questions or situations with a few clicks.
### Multiple Inboxes
Give every department or product its own dedicated place for support.
### Channels
Close those extra tabs and handle messages from social, Shopify, and more in
Help Scout.
### Meet Beacon: your embeddable support hub
#### Answer instantly with AI
Customers can chat their way to fast solutions from your help content 24/7 —
even for complex questions!
#### Keep human help within reach
Whether you offer live chat, email, or both, your team will always be within two
clicks.
#### Save customers time
Allow easy access to previous conversations so customers can pick up where they
left off.
### Get closer to customers with in-app messages
#### Welcome and onboard
Help customers start strong with a friendly nudge toward your best resources.
#### Gather feedback and NPS®
Understand how customers feel in context. Use NPS or pick from our library of
surveys to get a read on specific experiences.
#### Share what’s new
Use modals and banners in-app or on your website to get attention on promos, new
features, and important updates.
### Reporting that tells a story
#### “What’s our volume across channels?”
Understand the “why” behind your volume so you can make the right
adjustments.
#### “How’s our response time?”
Measure your team’s activity in the queue and get a sense of the factors
contributing to wait times.
#### “Where can we improve?”
Get a bird’s eye view of support team performance, both as a whole and
individually.
### Stay organized automatically
#### Assign the right person for the job
Make sure messages for sales actually get to sales the first time, no
redirecting necessary.
#### Never miss important messages
Whether you want to resurface urgent conversations or flag refund requests,
workflows do it for you so no one slips through the cracks.
#### Simplify the queue for your team
Help everyone get more efficient with custom Views that group conversations.
### 100+ powerful integrations
Help Scout slides right in with your favorite tools, so you can keep working
your way.
[Home - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations -
integrationsHome - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations
- integrations](/help-desk-integration/)
## Why do 12,000+ companies choose Help Scout?
### World-class support
Our team answers 99% of emails within 24 hours, so you’re never left in the
dark.
### Ease of use
Independent research showed that our NPS is 7x higher than competitors’
scores.
### Built to scale
80% of customers are still here after 4 years, so you can be confident you
won’t outgrow us.
## Start for Free
Learn the platform in less than an hour. Become a *power user* in less than a
day.
[Start for Free](https://secure.helpscout.net/members/register/58/?)[Book a
Demo](/lp/get-a-demo/)
#### Product
[Inbox](/inbox/)[AI
Chatbot](/self-service/)[Messages](/proactive-messages/)[Insights &
Analytics](/analytics/)[Apps &
Integrations](/help-desk-integration/)[Mobile](/mobile/)[Product
updates](//updates.helpscout.com)
#### Solutions
[Education](/industry/education/)[Healthcare](/industry/healthcare/)[SaaS](/industry/saas/)[Ecommerce](/industry/ecommerce/)[Travel
& Hospitality](/industry/travel-hospitality/)[Real
Estate](/industry/real-estate/)[Property
Management](/industry/property-management/)[Logistics](/industry/logistics/)[Manufacturing](/industry/manufacturing/)[Financial
Services](/industry/financial-services/)[Professional
Services](/industry/professional-services/)
#### Compare
[Zendesk](/compare/zendesk/)[Intercom](/compare/intercom/)[Freshdesk](/compare/freshdesk/)[HubSpot](/compare/hubspot/)[Gorgias](/compare/gorgias/)[Front](/compare/frontapp/)
#### Company
[About](/about/)[Customers](/customers/)[Careers](/company/careers/)[Newsletters](/subscription-center/)[Terms](https://www.helpscout.com/company/legal/terms-of-service/)
&
[Privacy](https://www.helpscout.com/company/legal/privacy/)[Accessibility](/company/legal/accessibility-statement/)[Do
Not Sell](#)
#### Support
[Developers](https://developer.helpscout.com/)[Help
Docs](https://docs.helpscout.com/)[Contact](#contact-us)[Status
99.99%](https://status.helpscout.com/)
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2026 Help Scout
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2026 Help Scout
We’d love to show you the magic of Help Scout.
Book a Demo
Book a Demo
Every changed passage
Everything removed and added between the two captures — the complete list the "Call to action changed to "Customer stories Resource image" from "Customer Stories Results in action"" figure is computed from.
− Education Healthcare Saa STravel & Hospitality Real Estate Property Management Logistics Manufacturing Financial Services Professional Services
+ Education Healthcare Saa SEcommerce Travel & Hospitality Real Estate Property Management Logistics Manufacturing Financial Services Professional Services
− Your shared workspace keeps everyone in sync across all channels and customers.
− Custom agents help you handle more volume without adding complexity.
− Start for Free
+ Get a 1:1 demo Start for free
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+ - Solutions
+ Get a 1:1 demo Start for free
+ Get a 1:1 demo Start for free
+ Get a 1:1 demo Start for free
+ Get a 1:1 demo Start for free
+ Teams on Help Scout respond to 56% more messages in their first year.
+ Take on more volume with AI agents that resolve 73% of interactions on average.