Track another competitor
Jul 2026
Design
Small visual change
The captures, side by side
Before · June 2026
Extracted page copy (markdown)
[Skip to content](#main-content)[/](/) [Get a 1:1 demo](/lp/get-a-demo/)[Start for free](https://secure.helpscout.net/members/register/58/?) - Product - [Inbox Every support channel, one place](/inbox/) - [AI Scale your team's capacity](/ai-features/) - [Knowledge Base Build a custom help center](/knowledge-base/) - [Messages Send proactive alerts, surveys, & more](/proactive-messages/) - [Insights & Analytics Turn signals into action](/analytics/) - [Apps & Integrations Connect to 100+ platforms](/help-desk-integration/) - [Mobile Support customers on the go](/mobile/) [Product updates Resource image](//updates.helpscout.com/) [Get a 1:1 demo](/lp/get-a-demo/)[Start for free](https://secure.helpscout.net/members/register/58/?) - Solutions - [Education](/industry/education/) - [SaaS](/industry/saas/) - [Logistics](/industry/logistics/) - [Travel & Hospitality](/industry/travel-hospitality/) - [Real Estate](/industry/property-management/) - [Property Management](/industry/property-management/) - [Healthcare](/industry/healthcare/) - [Ecommerce](/industry/ecommerce/) - [Manufacturing](/industry/manufacturing/) - [Financial Services](/industry/financial-services/) - [Professional Services](/industry/professional-services/) [Customer stories Resource image](/customers/) [Get a 1:1 demo](/lp/get-a-demo/)[Start for free](https://secure.helpscout.net/members/register/58/?) - Resources - [Help Scout BlogTips and actionable content](/blog/) - [Guides & ToolsResources to help you grow](/resources/) - [Live ClassesFree training and demos](/classes/) - [Help CenterSearchable product tutorials](https://docs.helpscout.com/) [The Supportive The Supportive — Season 2 Episode 5](/blog/the-supportive/) [Get a 1:1 demo](/lp/get-a-demo/)[Start for free](https://secure.helpscout.net/members/register/58/?) - Company - [AboutOur history and values](/about/) - [CareersJoin the team](/company/careers/) - [Partner ProgramGrow your business with Help Scout](/partner/) - [NewsletterSupport tips, product updates, & more](/subscription-center/) [Inside Help Scout Resource image](https://articles.helpscout.com/growth/) [Get a 1:1 demo](/lp/get-a-demo/)[Start for free](https://secure.helpscout.net/members/register/58/?) - [Pricing](/pricing/) - [Login](https://secure.helpscout.net/) - [Start for Free](https://secure.helpscout.net/members/register/58/?) - [Get a 1:1 demo](/lp/get-a-demo/)[Start for free](https://secure.helpscout.net/members/register/58/?) [Start for Free](https://secure.helpscout.net/members/register/58/?) # The most intuitivecustomer support platform Help Scout brings context, collaboration, and AI inside the flow of support, so your team can make fast, exceptional service the standard. [Start for Free](https://secure.helpscout.net/members/register/58/?)[Get a Demo](/lp/get-a-demo/)   ### Clarity where it counts Insights live alongside every conversation, so you can make the right call in real time.   ### Built for real teamwork Teams on Help Scout respond to 56% more messages in their first year.   ### AI that multiplies your team Take on more volume with AI agents that resolve 73% of interactions on average.         > Help Scout is by far the best support product I have ever used. ###### Lindsay Cohen Chief Operating Officer          ## One home for all your support conversations Reply in seconds Make it personal Prioritize with ease ## Plus, all the little things support teams love ### Get a boost from AI Recap long threads, edit and translate replies, or even create a first draft, all with a click.   ### Company management Get the context you need to support full accounts, not just individuals.   ### Snooze No rush to reply? Resurface the conversation at a later date automatically with snooze.   ### Send later Schedule a reply so the customer gets it at the perfect time.   ### Workflows Automate the tedious but critical tasks that keep your team (and Inbox) organized.   ### Saved replies Add proven answers to common questions or situations with a few clicks.   ### Multiple Inboxes Give every department or product its own dedicated place for support.   ### Channels Close those extra tabs and handle messages from social, Shopify, and more in Help Scout.   ### Meet Beacon: your embeddable support hub #### Answer instantly with AI Customers can chat their way to fast solutions from your help content 24/7 — even for complex questions!   #### Keep human help within reach Whether you offer live chat, email, or both, your team will always be within two clicks.   #### Save customers time Allow easy access to previous conversations so customers can pick up where they left off.         ### Get closer to customers with in-app messages #### Welcome and onboard Help customers start strong with a friendly nudge toward your best resources.   #### Gather feedback and NPS® Understand how customers feel in context. Use NPS or pick from our library of surveys to get a read on specific experiences.   #### Share what’s new Use modals and banners in-app or on your website to get attention on promos, new features, and important updates.         ### Reporting that tells a story #### “What’s our volume across channels?” Understand the “why” behind your volume so you can make the right adjustments.   #### “How’s our response time?” Measure your team’s activity in the queue and get a sense of the factors contributing to wait times.   #### “Where can we improve?” Get a bird’s eye view of support team performance, both as a whole and individually.         ### Stay organized automatically #### Assign the right person for the job Make sure messages for sales actually get to sales the first time, no redirecting necessary.   #### Never miss important messages Whether you want to resurface urgent conversations or flag refund requests, workflows do it for you so no one slips through the cracks.   #### Simplify the queue for your team Help everyone get more efficient with custom Views that group conversations.         ### 100+ powerful integrations Help Scout slides right in with your favorite tools, so you can keep working your way. [Home - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations - integrationsHome - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations - integrations](/help-desk-integration/) ## Why do 12,000+ companies choose Help Scout? ### World-class support Our team answers 99% of emails within 24 hours, so you’re never left in the dark.   ### Ease of use Independent research showed that our NPS is 7x higher than competitors’ scores.   ### Built to scale 80% of customers are still here after 4 years, so you can be confident you won’t outgrow us.    ## Start for Free Learn the platform in less than an hour. Become a *power user* in less than a day. [Start for Free](https://secure.helpscout.net/members/register/58/?)[Book a Demo](/lp/get-a-demo/)    #### Product [Inbox](/inbox/)[AI Chatbot](/self-service/)[Messages](/proactive-messages/)[Insights & Analytics](/analytics/)[Apps & Integrations](/help-desk-integration/)[Mobile](/mobile/)[Product updates](//updates.helpscout.com) #### Solutions [Education](/industry/education/)[Healthcare](/industry/healthcare/)[SaaS](/industry/saas/)[Ecommerce](/industry/ecommerce/)[Travel & Hospitality](/industry/travel-hospitality/)[Real Estate](/industry/property-management/)[Property Management](/industry/property-management/)[Logistics](/industry/logistics/)[Manufacturing](/industry/manufacturing/)[Financial Services](/industry/financial-services/)[Professional Services](/industry/professional-services/) #### Compare [Zendesk](/compare/zendesk/)[Intercom](/compare/intercom/)[Freshdesk](/compare/freshdesk/)[HubSpot](/compare/hubspot/)[Gorgias](/compare/gorgias/)[Front](/compare/frontapp/) #### Company [About](/about/)[Customers](/customers/)[Careers](/company/careers/)[Newsletters](/subscription-center/)[Terms](https://www.helpscout.com/company/legal/terms-of-service/) & [Privacy](https://www.helpscout.com/company/legal/privacy/)[Accessibility](/company/legal/accessibility-statement/)[Do Not Sell](#) #### Support [Developers](https://developer.helpscout.com/)[Help Docs](https://docs.helpscout.com/)[Contact](#contact-us)[Status 99.99%](https://status.helpscout.com/) [Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on Facebook](https://www.facebook.com/helpscout)[Follow us on LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on Instagram](https://www.instagram.com/hellohelpscout/) © 2026 Help Scout [Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on Facebook](https://www.facebook.com/helpscout)[Follow us on LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on Instagram](https://www.instagram.com/hellohelpscout/) © 2026 Help Scout   We’d love to show you the magic of Help Scout. Book a Demo Book a Demo 
After · July 2026
Extracted page copy (markdown)
[Skip to content](#main-content)[/](/)
[Get a 1:1 demo](/lp/get-a-demo/)[Start for
free](https://secure.helpscout.net/members/register/58/?)
- Product
- [Inbox Every support channel, one place](/inbox/)
- [AI Scale your team's capacity](/ai-features/)
- [Knowledge Base Build a custom help center](/knowledge-base/)
- [Messages Send proactive alerts, surveys, & more](/proactive-messages/)
- [Insights & Analytics Turn signals into action](/analytics/)
- [Apps & Integrations Connect to 100+ platforms](/help-desk-integration/)
- [Mobile Support customers on the go](/mobile/)
[Product updates Resource image](//updates.helpscout.com/)
[Get a 1:1 demo](/lp/get-a-demo/)[Start for
free](https://secure.helpscout.net/members/register/58/?)
- Solutions
- [Education](/industry/education/)
- [SaaS](/industry/saas/)
- [Logistics](/industry/logistics/)
- [Travel & Hospitality](/industry/travel-hospitality/)
- [Real Estate](/industry/property-management/)
- [Property Management](/industry/property-management/)
- [Healthcare](/industry/healthcare/)
- [Ecommerce](/industry/ecommerce/)
- [Manufacturing](/industry/manufacturing/)
- [Financial Services](/industry/financial-services/)
- [Professional Services](/industry/professional-services/)
[Customer stories Resource image](/customers/)
[Get a 1:1 demo](/lp/get-a-demo/)[Start for
free](https://secure.helpscout.net/members/register/58/?)
- Resources
- [Help Scout BlogTips and actionable content](/blog/)
- [Guides & ToolsResources to help you grow](/resources/)
- [Live ClassesFree training and demos](/classes/)
- [Help CenterSearchable product tutorials](https://docs.helpscout.com/)
[The Supportive The Supportive — Season 2 Episode 5](/blog/the-supportive/)
[Get a 1:1 demo](/lp/get-a-demo/)[Start for
free](https://secure.helpscout.net/members/register/58/?)
- Company
- [AboutOur history and values](/about/)
- [CareersJoin the team](/company/careers/)
- [Partner ProgramGrow your business with Help Scout](/partner/)
- [NewsletterSupport tips, product updates, & more](/subscription-center/)
[Inside Help Scout Resource image](https://articles.helpscout.com/growth/)
[Get a 1:1 demo](/lp/get-a-demo/)[Start for
free](https://secure.helpscout.net/members/register/58/?)
- [Pricing](/pricing/)
- [Login](https://secure.helpscout.net/)
- [Start for Free](https://secure.helpscout.net/members/register/58/?)
-
[Get a 1:1 demo](/lp/get-a-demo/)[Start for
free](https://secure.helpscout.net/members/register/58/?)
[Start for Free](https://secure.helpscout.net/members/register/58/?)
# The most intuitivecustomer support platform
Help Scout brings context, collaboration, and AI inside the flow of support, so
your team can make fast, exceptional service the standard.
[Start for Free](https://secure.helpscout.net/members/register/58/?)[Get a
Demo](/lp/get-a-demo/)
### Clarity where it counts
Insights live alongside every conversation, so you can make the right call in
real time.
### Built for real teamwork
Teams on Help Scout respond to 56% more messages in their first year.
### AI that multiplies your team
Take on more volume with AI agents that resolve 73% of interactions on average.
> Help Scout is by far the best support product I have ever used.
###### Lindsay Cohen
Chief Operating Officer
## One home for all your support conversations
Reply in seconds
Make it personal
Prioritize with ease
[blob:https://www.helpscout.com/37179842-f16c-41a4-ac9a-79f8cc503229](blob:https://www.helpscout.com/37179842-f16c-41a4-ac9a-79f8cc503229)
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[blob:https://www.helpscout.com/8a6f1af4-ab5d-4884-a282-d568e3bb509b](blob:https://www.helpscout.com/8a6f1af4-ab5d-4884-a282-d568e3bb509b)
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@keyframes VOLUME_SMALL_WAVE_FLASH {
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## Plus, all the little things support teams love
### Get a boost from AI
Recap long threads, edit and translate replies, or even create a first draft,
all with a click.
### Company management
Get the context you need to support full accounts, not just individuals.
[blob:https://www.helpscout.com/28b46b53-dac0-4887-af9c-17fc5ad64b76](blob:https://www.helpscout.com/28b46b53-dac0-4887-af9c-17fc5ad64b76)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
@keyframes VOLUME_LARGE_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
.volume__small-wave {
animation: VOLUME_SMALL_WAVE_FLASH 2s infinite;
opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
### Snooze
No rush to reply? Resurface the conversation at a later date automatically with
snooze.
### Send later
Schedule a reply so the customer gets it at the perfect time.
### Workflows
Automate the tedious but critical tasks that keep your team (and Inbox)
organized.
### Saved replies
Add proven answers to common questions or situations with a few clicks.
### Multiple Inboxes
Give every department or product its own dedicated place for support.
### Channels
Close those extra tabs and handle messages from social, Shopify, and more in
Help Scout.
### Meet Beacon: your embeddable support hub
#### Answer instantly with AI
Customers can chat their way to fast solutions from your help content 24/7 —
even for complex questions!
#### Keep human help within reach
Whether you offer live chat, email, or both, your team will always be within two
clicks.
#### Save customers time
Allow easy access to previous conversations so customers can pick up where they
left off.
### Get closer to customers with in-app messages
#### Welcome and onboard
Help customers start strong with a friendly nudge toward your best resources.
#### Gather feedback and NPS®
Understand how customers feel in context. Use NPS or pick from our library of
surveys to get a read on specific experiences.
#### Share what’s new
Use modals and banners in-app or on your website to get attention on promos, new
features, and important updates.
### Reporting that tells a story
#### “What’s our volume across channels?”
Understand the “why” behind your volume so you can make the right
adjustments.
#### “How’s our response time?”
Measure your team’s activity in the queue and get a sense of the factors
contributing to wait times.
#### “Where can we improve?”
Get a bird’s eye view of support team performance, both as a whole and
individually.
### Stay organized automatically
#### Assign the right person for the job
Make sure messages for sales actually get to sales the first time, no
redirecting necessary.
#### Never miss important messages
Whether you want to resurface urgent conversations or flag refund requests,
workflows do it for you so no one slips through the cracks.
#### Simplify the queue for your team
Help everyone get more efficient with custom Views that group conversations.
### 100+ powerful integrations
Help Scout slides right in with your favorite tools, so you can keep working
your way.
[Home - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations -
integrationsHome - Feb 2025 - ContentPlusMediaBlock - 100+ powerful integrations
- integrations](/help-desk-integration/)
## Why do 12,000+ companies choose Help Scout?
### World-class support
Our team answers 99% of emails within 24 hours, so you’re never left in the
dark.
### Ease of use
Independent research showed that our NPS is 7x higher than competitors’
scores.
### Built to scale
80% of customers are still here after 4 years, so you can be confident you
won’t outgrow us.
## Start for Free
Learn the platform in less than an hour. Become a *power user* in less than a
day.
[Start for Free](https://secure.helpscout.net/members/register/58/)[Book a
Demo](/lp/get-a-demo/)
[blob:https://www.helpscout.com/6b133655-0b29-4560-ae4f-ce23f84caa5f](blob:https://www.helpscout.com/6b133655-0b29-4560-ae4f-ce23f84caa5f)
Click for sound
@keyframes VOLUME_SMALL_WAVE_FLASH {
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33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
@keyframes VOLUME_LARGE_WAVE_FLASH {
0% { opacity: 0; }
33% { opacity: 1; }
66% { opacity: 1; }
100% { opacity: 0; }
}
.volume__small-wave {
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opacity: 0;
}
.volume__large-wave {
animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
opacity: 0;
}
#### Product
[Inbox](/inbox/)[AI
Chatbot](/self-service/)[Messages](/proactive-messages/)[Insights &
Analytics](/analytics/)[Apps &
Integrations](/help-desk-integration/)[Mobile](/mobile/)[Product
updates](//updates.helpscout.com)
#### Solutions
[Education](/industry/education/)[Healthcare](/industry/healthcare/)[SaaS](/industry/saas/)[Ecommerce](/industry/ecommerce/)[Travel
& Hospitality](/industry/travel-hospitality/)[Real
Estate](/industry/property-management/)[Property
Management](/industry/property-management/)[Logistics](/industry/logistics/)[Manufacturing](/industry/manufacturing/)[Financial
Services](/industry/financial-services/)[Professional
Services](/industry/professional-services/)
#### Compare
[Zendesk](/compare/zendesk/)[Intercom](/compare/intercom/)[Freshdesk](/compare/freshdesk/)[HubSpot](/compare/hubspot/)[Gorgias](/compare/gorgias/)[Front](/compare/frontapp/)
#### Company
[About](/about/)[Customers](/customers/)[Careers](/company/careers/)[Newsletters](/subscription-center/)[Terms](https://www.helpscout.com/company/legal/terms-of-service/)
&
[Privacy](https://www.helpscout.com/company/legal/privacy/)[Accessibility](/company/legal/accessibility-statement/)[Do
Not Sell](#)
#### Support
[Developers](https://developer.helpscout.com/)[Help
Docs](https://docs.helpscout.com/)[Contact](#contact-us)[Status
99.99%](https://status.helpscout.com/)
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2026 Help Scout
[Follow us on X / Twitter](https://twitter.com/helpscout)[Follow us on
Facebook](https://www.facebook.com/helpscout)[Follow us on
LinkedIn](https://www.linkedin.com/company/help-scout)[Follow us on
Instagram](https://www.instagram.com/hellohelpscout/)
© 2026 Help Scout
We’d love to show you the magic of Help Scout.
Book a Demo
Book a Demo
