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Before · February 2024
Extracted page copy (markdown)
**CX Trends 2024** Unlock the power of intelligent CX with 10 new trends
[Get the
report](https://cxtrends.zendesk.com?utm_source=homepage&utm_medium=webpromo&utm_campaign=2024_q1_cx_trends_eyebrowpromo)
[/](/)
[Contact us](/contact/)
##### Products
[Zendesk for serviceThe complete service solution](/service/)[Zendesk for
salesThe modern sales solution](/sell/)[Sunshine PlatformFast, open, and
flexible](/platform/)[MarketplaceApps, integrations, and
partners](/marketplace/)
##### Pricing
[Zendesk for serviceThe complete service solution](/pricing/)[Zendesk for
salesThe modern sales solution](/pricing/sales/)
##### Solutions
[EnterpriseHave conversations at scale](/enterprise/)[Small & medium
businessesGrow without growing pains](/smb/)[StartupsGet off on the right
foot](/startups/)[Employee experienceTreat employees like
customers](/employee-experience/)[IndustriesMeet your market’s
needs](/industries/)[Conversational CRMCreate lasting customer
relationships](/conversational-crm/)
##### [Demo](/demo/)
##### Resources
[BlogGuides, reports, and best practices](/blog/)[Events and webinarsLearn from
wherever you are](/company/events/)[Training and certificationLearn how to use
Zendesk and prove your
expertise](https://training.zendesk.com)[CommunityConnect, learn, and engage
with Zendesk users](/zendesk-community/)[Professional servicesGet hands-on help,
dedicated support or expert
guidance](/customer-experience/professional-services/#professional-services/)[What’s
New with ZendeskCheck out recent product updates](/whats-new/)[API &
DevelopersInfo for building things with Zendesk](/developers/)[PartnersHow to
locate or become a Zendesk partner](/partner/)[Customer storiesSee what success
with Zendesk looks like](/why-zendesk/customers/)[NewsroomCompany news and
announcements](/newsroom/)[Trust and securityYour business is protected with
Zendesk](/trust-center/)
##### Company
[About
us](/about/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://jobs.zendesk.com/)[Diversity
& Inclusion](/diversity-inclusion/)[Accessibility
Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/sustainability/)[Zendesk
Foundation](https://www.zendesk.org/)[Legal](/company/legal/)
##### Language
[English (US)](https://www.zendesk.com/)[English
(UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español
(LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English
(Australia)](https://www.zendesk.com/au/)[English
(India)](https://www.zendesk.com/in/)[English
(Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文
(台灣)](https://www.zendesk.tw/)[繁體中文
(香港特區)](https://www.zendesk.hk/)[ไทย](https://www.zendesk.com/th/)
[Free trialFree trial](/register/)[Sign in](/login/)
[Sign in](/login/)
[Product support](https://support.zendesk.com/hc/en-us/)
Company
[About
us](/about/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://jobs.zendesk.com/)[Diversity
& Inclusion](/diversity-inclusion/)[Accessibility
Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/sustainability/)[Zendesk
Foundation](https://www.zendesk.org/)[Legal](/company/legal/)
[Contact us](/contact/)
English (US)
[English (US)](https://www.zendesk.com/)[English
(UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español
(LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English
(Australia)](https://www.zendesk.com/au/)[English
(India)](https://www.zendesk.com/in/)[English
(Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文
(台灣)](https://www.zendesk.tw/)[繁體中文
(香港特區)](https://www.zendesk.hk/)[ไทย](https://www.zendesk.com/th/)
[/](/)
Products
[Zendesk for serviceThe complete service solution](/service/)[Zendesk for
salesThe modern sales solution](/sell/)[Sunshine PlatformFast, open, and
flexible](/platform/)[MarketplaceApps, integrations, and
partners](/marketplace/)
Pricing
[Zendesk for serviceThe complete service solution](/pricing/)[Zendesk for
salesThe modern sales solution](/pricing/sales/)
Solutions
[EnterpriseHave conversations at scale](/enterprise/)[Small & medium
businessesGrow without growing pains](/smb/)[StartupsGet off on the right
foot](/startups/)[Employee experienceTreat employees like
customers](/employee-experience/)[IndustriesMeet your market’s
needs](/industries/)[Conversational CRMCreate lasting customer
relationships](/conversational-crm/)
[Demo](/demo/)
Resources
[BlogGuides, reports, and best practices](/blog/)[Events and webinarsLearn from
wherever you are](/company/events/)[Training and certificationLearn how to use
Zendesk and prove your
expertise](https://training.zendesk.com)[CommunityConnect, learn, and engage
with Zendesk users](/zendesk-community/)[Professional servicesGet hands-on help,
dedicated support or expert
guidance](/customer-experience/professional-services/#professional-services/)[What’s
New with ZendeskCheck out recent product updates](/whats-new/)[API &
DevelopersInfo for building things with Zendesk](/developers/)[PartnersHow to
locate or become a Zendesk partner](/partner/)[Customer storiesSee what success
with Zendesk looks like](/why-zendesk/customers/)[NewsroomCompany news and
announcements](/newsroom/)[Trust and securityYour business is protected with
Zendesk](/trust-center/)
[Free trialFree trial](/register/)
# Unlock the power of customer experiences
Build lasting relationships with our complete customer service solution.
[Start your free trialStart your free trial](/register/)[View demoView
demo](/demo/)
[https://web-assets.zendesk.com/images/p-home/redesign-2023/hero-v2.mp4](https://web-assets.zendesk.com/images/p-home/redesign-2023/hero-v2.mp4)
### Zendesk to acquire Klaus
Klaus helps companies deliver the best customer experiences using AI-powered QA.
[Learn moreLearn
more](https://www.zendesk.com/newsroom/articles/klaus-acquisition24/)
## Take a quick tour
Experience Zendesk like your agents will. Our customer service solution comes
with everything you need to provide exceptional support.
#### See Zendesk in action
Let's see how a furniture store provides great customer support with Zendesk.
[Start tourStart tour](#)
## Zendesk for Service
---
## Perfect the customer experience
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[](/customer/thrasio/)*
> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalized
> experience.”
*Addie Wallace
Senior Director of Brand Marketing
[](/customer/wine-com/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[](/customer/thrasio/)*
> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalized
> experience.”
*Addie Wallace
Senior Director of Brand Marketing
[](/customer/wine-com/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[](/customer/thrasio/)*
Personalize all conversations
Anticipate requests with AI
Adapt to changing needs
Make good decisions with data
[Start your free trialStart your free trial](/register/)
## Take your support personally
For long-term loyalty, every customer should feel like your only one. Zendesk
for Service offers the support features you need to keep customers coming back.
[Explore all featuresExplore all features](/service/)
## Resources
---
[Featured Product A powerful, flexible platform Whether you bring your own code
or configure in a few clicks, Zendesk is easily modified to meet your unique
business needs.](/platform/)
[ReportCX Trends 2024Immersive CX is the future of successful
businesses.](https://cxtrends.zendesk.com/)[Guide • 1 min readZendesk AI: the
service superpowerFind out how AI can lighten your team’s
load.](/blog/zendesk-ai/)[Article • 16 min readWhat is customer support?Decode
the term, and get 10 tips for
improvement.](/blog/customer-support-vs-customer-service/)
### Exceed every customer expectation
[Free trialFree trial](/register/)[Get a demoGet a demo](/demo/)
## Return on investment
---
## Maximize your ROI
You’ll save time and money with Zendesk. Don’t take it from us; take it from
Forrester. Their Total Economic Impact™ (TEI) study showed 286% return on
investment over three years.
[Read the full report](/blog/total-economic-impact-of-zendesk/)
- 
### Improve time to value
Zendesk works out of the box. Solve customer problems right away, rather than
configuring complex software.
- 
### Reduce effort per ticket
Self-service and automation deflect up to 15% of agent contacts. Resolve
remaining tickets faster with rich customer insights.
- 
### Keep costs low
You don’t need a developer army to start using Zendesk, or an influx of agents
to keep using it. Efficiency and automation are baked in.
## 286%
Average ROI
Customers achieved over three years
## $20
Million
Net present value customers reached over three years
## 2
Months
Time it took for customers to receive payback
[Find
out whyFind out why](/newsroom/articles/g2-awards-2023/)
## Join the best
## Powering 100,000+ of the best customer experiences
[Start your free trialStart your free trial](/register/)[View demoView
demo](/demo/)
[Start free trial](/register/)
###### Products
- [Zendesk for Service](/service/)
- [Zendesk for Sales](/sales/)
- [Integrations](/marketplace/)
- [Product updates](/whats-new/)
- [System status](https://status.zendesk.com/)
- [Sign in](/login/)
- [Zendesk for Enterprise](/enterprise/)
- [Zendesk for Small Business](/smb/)
- [Zendesk for Startups](/startups/)
- [Zendesk Benchmark](/benchmark/)
###### Features
- [Ticketing](/service/ticketing-system/)
- [Messaging & live chat](/service/messaging/)
- [Help center](/service/help-center/)
- [Knowledge base](/service/help-center/knowledge-base-software/)
- [Voice](/service/voice/)
- [Community forums](/service/community-forum/)
- [Reporting & analytics](/service/analytics/)
- [AI and automation](/service/ai/)
- [Workforce management](https://www.tymeshift.com/)
- [Advanced Data Privacy and Protection](/customer-data-privacy-protection/)
###### Resources
- [Security](/trust-center/)
- [Support](https://support.zendesk.com/hc/en-us/)
- [Blog](/blog/)
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- [Partners](/partner/)
- [Events and webinars](/company/events/)
- [Professional services](/customer-experience/)
- [Customer stories](/why-zendesk/customers/)
- [What is CRM?](/sell/crm/what-is-crm/)
- [CRM software guide](/sell/crm/)
###### Company
- [About us](/about/)
- [Newsroom](/newsroom/)
- [What is Zendesk?](/what-is-zendesk/)
- [Careers](https://jobs.zendesk.com/)
- [Diversity and inclusion](/diversity-inclusion/)
- [Accessibility Plan](/company/policies-and-guidelines/accessibility-plan/)
- [Social impact](/social-impact/)
- [Zendesk Foundation](https://www.zendesk.org/)
- [Legal](/company/legal/)
###### Trending
- [CX Trends 2024](/customer-experience-trends/) New
- [ROI calculator](/suite-roi-tool/)
- [Sustainability report](/sustainability/)
- [Join our research panel](/experience-research-panel/)
- [Customer service software](/service/ticketing-system/customer-service-management-software/)
- [Ticketing system software](/service/help-desk-software/ticketing-system/)
- [Live chat software](/service/messaging/live-chat/)
- [Forum software](/service/help-center/community-software/)
- [Help desk software](/service/help-desk-software/)
###### How can we help? [Contact us.](/contact/)
- [//www.twitter.com/zendesk](//www.twitter.com/zendesk)
- [//www.facebook.com/zendesk](//www.facebook.com/zendesk)
- [//www.linkedin.com/company/zendesk](//www.linkedin.com/company/zendesk)
- [//www.youtube.com/zendesk](//www.youtube.com/zendesk)
- [//www.instagram.com/zendesk](//www.instagram.com/zendesk)
- [//www.tiktok.com/@zendesk](//www.tiktok.com/@zendesk)
[/](/)
[Terms of Use](/company/agreements-and-terms/terms-of-use/)[Privacy
Notice](/company/agreements-and-terms/privacy-notice/)[Cookie
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Click for sound
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66% { opacity: 1; }
100% { opacity: 0; }
}
@keyframes VOLUME_LARGE_WAVE_FLASH {
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100% { opacity: 0; }
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animation: VOLUME_LARGE_WAVE_FLASH 2s infinite .3s;
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1:45
![Click to close video]()
 
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After · March 2024
Extracted page copy (markdown)
[Skip to main content](#main-content)
**What's New** Join us at What's New for the latest in Workforce Engagement
Management and AI advancements
[Register
now](https://virtualevents.zendesk.com/series/whats-new-amer-2024?utm_bmcr_source=webbannerad)
[/](/)
[Contact us](/contact/)
##### Products
[Zendesk for serviceThe complete service solution](/service/)[Zendesk for
salesThe modern sales solution](/sell/)[Sunshine PlatformFast, open, and
flexible](/platform/)[MarketplaceApps, integrations, and
partners](/marketplace/)
##### Pricing
[Zendesk for serviceThe complete service solution](/pricing/)[Zendesk for
salesThe modern sales solution](/pricing/sales/)
##### Solutions
[EnterpriseHave conversations at scale](/enterprise/)[Small & medium
businessesGrow without growing pains](/smb/)[StartupsGet off on the right
foot](/startups/)[Employee experienceTreat employees like
customers](/employee-experience/)[IndustriesMeet your market’s
needs](/industries/)[Conversational CRMCreate lasting customer
relationships](/conversational-crm/)
##### [Demo](/demo/)
##### Resources
[BlogGuides, reports, and best practices](/blog/)[Events and webinarsLearn from
wherever you are](/company/events/)[Training and certificationLearn how to use
Zendesk and prove your
expertise](https://training.zendesk.com)[CommunityConnect, learn, and engage
with Zendesk users](/zendesk-community/)[Professional servicesGet hands-on help,
dedicated support or expert
guidance](/customer-experience/professional-services/#professional-services/)[What’s
New with ZendeskCheck out recent product updates](/whats-new/)[API &
DevelopersInfo for building things with Zendesk](/developers/)[PartnersHow to
locate or become a Zendesk partner](/partner/)[Customer storiesSee what success
with Zendesk looks like](/why-zendesk/customers/)[NewsroomCompany news and
announcements](/newsroom/)[Trust and securityYour business is protected with
Zendesk](/trust-center/)
##### Company
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us](/about/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://jobs.zendesk.com/)[Diversity
& Inclusion](/diversity-inclusion/)[Accessibility
Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/sustainability/)[Zendesk
Foundation](https://www.zendesk.org/)[Legal](/company/legal/)
##### Language
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(Australia)](https://www.zendesk.com/au/)[English
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[Free trialFree trial](/register/)[Sign in](/login/)
[Sign in](/login/)
[Product support](https://support.zendesk.com/hc/en-us/)
Company
[About
us](/about/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://jobs.zendesk.com/)[Diversity
& Inclusion](/diversity-inclusion/)[Accessibility
Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/sustainability/)[Zendesk
Foundation](https://www.zendesk.org/)[Legal](/company/legal/)
[Contact us](/contact/)
English (US)
[English (US)](https://www.zendesk.com/)[English
(UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español
(LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English
(Australia)](https://www.zendesk.com/au/)[English
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(台灣)](https://www.zendesk.tw/)[繁體中文
(香港特區)](https://www.zendesk.hk/)[ไทย](https://www.zendesk.com/th/)
[/](/)
Products
[Zendesk for serviceThe complete service solution](/service/)[Zendesk for
salesThe modern sales solution](/sell/)[Sunshine PlatformFast, open, and
flexible](/platform/)[MarketplaceApps, integrations, and
partners](/marketplace/)
Pricing
[Zendesk for serviceThe complete service solution](/pricing/)[Zendesk for
salesThe modern sales solution](/pricing/sales/)
Solutions
[EnterpriseHave conversations at scale](/enterprise/)[Small & medium
businessesGrow without growing pains](/smb/)[StartupsGet off on the right
foot](/startups/)[Employee experienceTreat employees like
customers](/employee-experience/)[IndustriesMeet your market’s
needs](/industries/)[Conversational CRMCreate lasting customer
relationships](/conversational-crm/)
[Demo](/demo/)
Resources
[BlogGuides, reports, and best practices](/blog/)[Events and webinarsLearn from
wherever you are](/company/events/)[Training and certificationLearn how to use
Zendesk and prove your
expertise](https://training.zendesk.com)[CommunityConnect, learn, and engage
with Zendesk users](/zendesk-community/)[Professional servicesGet hands-on help,
dedicated support or expert
guidance](/customer-experience/professional-services/#professional-services/)[What’s
New with ZendeskCheck out recent product updates](/whats-new/)[API &
DevelopersInfo for building things with Zendesk](/developers/)[PartnersHow to
locate or become a Zendesk partner](/partner/)[Customer storiesSee what success
with Zendesk looks like](/why-zendesk/customers/)[NewsroomCompany news and
announcements](/newsroom/)[Trust and securityYour business is protected with
Zendesk](/trust-center/)
[Free trialFree trial](/register/)
# Unlock the power of customer experiences
Build lasting relationships with our complete customer service solution.
[Start your free trialStart your free trial](/register/)[View demoView
demo](/demo/)
[https://web-assets.zendesk.com/images/p-home/redesign-2023/hero-v2.mp4](https://web-assets.zendesk.com/images/p-home/redesign-2023/hero-v2.mp4)
### Zendesk acquires Klaus
Klaus helps companies deliver the best customer experiences using AI-powered QA.
[Learn moreLearn more](https://www.zendesk.com/newsroom/articles/klaus-close24/)
## Take a quick tour
Experience Zendesk like your agents will. Our customer service solution comes
with everything you need to provide exceptional support.
#### See Zendesk in action
Let's see how a furniture store provides great customer support with Zendesk.
[Start tourStart tour](#)
## Zendesk for Service
---
## Perfect the customer experience
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[](/customer/thrasio/)*
> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalized
> experience.”
*Addie Wallace
Senior Director of Brand Marketing
[](/customer/wine-com/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[](/customer/thrasio/)*
> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalized
> experience.”
*Addie Wallace
Senior Director of Brand Marketing
[](/customer/wine-com/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[](/customer/thrasio/)*
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## Resources
---
[Featured Product A powerful, flexible platform Whether you bring your own code
or configure in a few clicks, Zendesk is easily modified to meet your unique
business needs.](/platform/)
[ReportCX Trends 2024Immersive CX is the future of successful
businesses.](https://cxtrends.zendesk.com/)[Guide • 1 min readZendesk AI: the
service superpowerFind out how AI can lighten your team’s
load.](/blog/zendesk-ai/)[Article • 16 min readWhat is customer support?Decode
the term, and get 10 tips for
improvement.](/blog/customer-support-vs-customer-service/)
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---
## Maximize your ROI
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[Read the full report](/blog/total-economic-impact-of-zendesk/)
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## 286%
Average ROI
Customers achieved over three years
## $20
Million
Net present value customers reached over three years
## 2
Months
Time it took for customers to receive payback
[Find
out whyFind out why](/newsroom/articles/g2-awards-2023/)
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- [AI and automation](/service/ai/)
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- [Join our research panel](/experience-research-panel/)
- [Customer service software](/service/ticketing-system/customer-service-management-software/)
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- [Live chat software](/service/messaging/live-chat/)
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###### How can we help? [Contact us.](/contact/)
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