Track another competitor
Zendesk
zendesk.com ↗AI-powered service platform
The latest change we spotted
Call to action changed to "Zendesk vs. Intercom" from "Try for free"
New call to action: "Zendesk vs. Salesforce"
New call to action: "Zendesk vs. Freshdesk"
Small visual change
Their history of homepage changes
New headline: "AI-powered service platform"
Previous headline: "Deliver beautifully simple service with Zendesk AI Agents"
Call to action changed to "Explore the platform" from "Explore customer service"
New call to action: "Read the report"
New call to action: "Guide Zendesk AI: the service superpower Learn more"
Call to action removed: "Explore employee service"
Call to action removed: "Guide Zendesk AI: the service superpower"
Page title changed from "Zendesk: Transform Customer & Employee Service with AI Agents" to "AI-Powered Service Platform | Zendesk"
Large content change — ~72% of the page copy
Large visual change
− 6
+ 6%
− Article What is customer support?
+ Article What is customer support?Learn more
− Report CX Trends 2026
+ Report CX Trends 2026Learn more
− Vice President of Customer Operations
+ Vice President of Customer Experience at Openly
Call to action changed to "Zendesk for contact center" from "Zendesk Help center"
New call to action: "API and developers"
New call to action: "Trial experience & FAQs"
Call to action removed: "Article What is customer support?"
Call to action removed: "AI and automation"
Small content change — ~6% of the page copy
Large visual change
− Experience the future of agentic service live in Denver, join May 18-20 for the leading service event of the year.
+ Experience the future of agentic service from anywhere, join May 21 for the leading service event of the year.
− Experience the future of agentic service live in Denver, join May 18-20 for the leading service event of the year.
+ Experience the future of agentic service from anywhere, join May 21 for the leading service event of the year.
− Experience the future of agentic service live in Denver, join May 18-20 for the leading service event of the year.
+ Experience the future of agentic service from anywhere, join May 21 for the leading service event of the year.
− Experience the future of agentic service live in Denver, join May 18-20 for the leading service event of the year.
+ Experience the future of agentic service from anywhere, join May 21 for the leading service event of the year.
Call to action changed to "Help Center Articles and discussions to answer your questions" from "Zendesk Help center"
Call to action changed to "Help Center Articles and discussions to answer your questions" from "Zendesk Help center"
New call to action: "Zendesk for Enterprise"
New call to action: "Zendesk for Small Business"
New call to action: "Zendesk for Startups"
Call to action removed: "Trust and security"
Call to action removed: "Data privacy and protection"
Call to action removed: "Messaging and live chat"
Moderate content change — ~19% of the page copy
Small visual change
− Terms of Use Privacy Notice Cookie Notice Cookie settings Trust Center©Zendesk 2026
+ Terms of Use Privacy Notice Cookie Notice Cookie settings Trust Center© 2026 Zendesk, Inc.
− Zendesk for employee service Featured Zendesk for contact center Zendesk Platform Integrations
+ Zendesk for contact center New
− Build the future of AI-powered service at Zendesk Relate, where leaders meet to connect, learn, and discover new resolutions.
− Zendesk AI Agents
+ Experience the future of agentic service live in Denver, join May 18-20 for the leading service event of the year.
+ Experience the future of agentic service live in Denver, join May 18-20 for the leading service event of the year.
Page copy expanded by ~5%
− Report CX Trends 2025
+ Report CX Trends 2026
− - CX Trends 2025 New
+ - CX Trends 2026 New
− Powering over 10,000 AI customers and counting
+ Powering over 20,000 AI customers and counting
+ From inspiring success stories, to the latest product innovations, Relate is where service leaders connect, learn, and discover new resolutions.
Small content change — ~8% of the page copy
Small visual change
− **CX Trends Digital Event**
− Hear from AI experts and CX leaders and learn how to lead with AI
− CX Trends Digital Event
− Hear from AI experts and CX leaders and learn how to lead with AI
+ Build the future of AI-powered service at Zendesk Relate, where leaders meet to connect, learn, and discover new resolutions.
+ Zendesk Relate 2026
+ Build the future of AI-powered service at Zendesk Relate, where leaders meet to connect, learn, and discover new resolutions.
+ BREAK THROUGH THE AUTOMATION GLASS CEILING
New call to action: "Read the report"
Small content change — ~6% of the page copy
− View Vendor Details
+ View Vendor Details
− View Vendor Details
+ View Vendor Details
− View Vendor Details
+ View Vendor Details
− View Vendor Details
+ View Vendor Details
Title changed to "Zendesk: Transform Customer & Employee Service with AI Agents" from "Zendesk: The Complete Customer Service Solution"
Moderate visual change
Small content change — ~9% of the page copy
Small visual change
− Register now
+ Watch now
− Register now
+ Watch now
− **Zendesk + GPT-5**
− See how we’re using Open AI’s latest model to power real AI service results
+ **Zendesk AI Summit 2025**
+ Join 20,000+ leaders at our biggest digital event to see how AI delivers resolutions at scale.
Call to action removed: "Explore Zendesk for employee service"
Call to action removed: "Explore AI agents"
Small content change — ~6% of the page copy
− Watch now
+ Register now
− We invited big thinkers to think bigger at Zendesk Relate in Las Vegas.
− Check out our new products, empowering you to deliver exceptional customer and employee experiences.
− Meet Zendesk agents
+ Zendesk AI Summit
+ Digital Event
+ October 8, 2025
Call to action removed: "Read the full report"
Small content change — ~5% of the page copy
− Their Total Economic Impact™ (TEI) study showed 286% return on investment over three years.
+ Their Total Economic Impact™ (TEI) study showed 301% return on investment over three years.
− Self-service and automation deflect up to 15% of agent contacts.
+ Self-service and automation deflect up to 25% of agent contacts.
− **AI Masterclass 2025**
+ Zendesk AI Summit 2025
− Learn how to adopt AI, scale automation, and drive real impact with AI agents.
+ **Zendesk + GPT-5**
Call to action changed to "Zendesk for contact center" from "AI and automation"
Small content change — ~5% of the page copy
Small visual change
− Try for free Try for free
+ Try for free
− Zendesk for employee service Featured Zendesk Platform Integrations
+ Zendesk for employee service Featured Zendesk for contact center Zendesk Platform Integrations
− Watch now
+ Register now
− By checking this box, I agree to Zendesk contacting me with marketing-related communications about Zendesk products, services, and events.
+ I agree to Zendesk contacting me with marketing-related communications.
New headline: "Deliver beautifully simple service with Zendesk AI Agents"
Call to action removed: "Diversity and inclusion"
Small content change — ~5% of the page copy
Small visual change
− Try for free
+ Try for free Try for free
− About us Newsroom Events Careers Diversity & Inclusion Accessibility Plan Sustainability Zendesk Foundation Legal
+ About us Newsroom Events Careers Inclusion & Belonging Accessibility Plan Sustainability Zendesk Foundation Legal
− About us Newsroom Events Careers Diversity & Inclusion Accessibility Plan Sustainability Zendesk Foundation Legal
+ About us Newsroom Events Careers Inclusion & Belonging Accessibility Plan Sustainability Zendesk Foundation Legal
− By checking this box, I consent to the Zendesk Privacy Notice and Terms of Use and allow Zendesk to send marketing messages, which I can opt out of at any time.
+ Use your work email to connect customer emails, apps, and invite team members.
Call to action changed to "Try for free" from "Start free trial Start free trial"
Previous headline: "AI-first service. Catered to humans."
Call to action changed to "Try for free" from "Free trial Free trial"
Call to action changed to "Try for free" from "Free trial Free trial"
New call to action: "Trust and security"
New call to action: "Explore Zendesk for employee service"
New call to action: "Explore employee service"
Call to action removed: "Free trial Free trial"
Call to action removed: "Zendesk for service The complete service solution"
Call to action removed: "Small and medium businesses"
Notable content change — ~32% of the page copy
Large visual change
− Keep costs low
+ - ##### Keep costs low
− Reduce effort per ticket
+ - ##### Reduce effort per ticket
− Improve time to value
+ - ##### Improve time to value
− Let's see how a furniture store provides great customer support with Zendesk.
+ See how a furniture store provides great customer support with Zendesk.
Call to action changed to "Zendesk for service The complete service solution" from "Zendesk for sales"
Small visual change
New call to action: "Knowledge base software"
New call to action: "Client portal software"
New call to action: "Zendesk Help center"
Small content change — ~6% of the page copy
− Terms of Use Privacy Notice Cookie Notice Cookie settings Trust Center©Zendesk 2024
+ Terms of Use Privacy Notice Cookie Notice Cookie settings Trust Center©Zendesk 2025
− Tap for sound
+ Click for sound
− Start your free trial Start your free trial View demo View demo
+ Start your free trial Start your free trial
− Contact Sales Help center
+ Contact Sales Zendesk Help center
Call to action changed to "Zendesk for customer service" from "Explore agent copilot"
New call to action: "Messaging and live chat"
New call to action: "AI and automation"
Call to action removed: "Explore AI agents"
Call to action removed: "Featured Product A powerful, flexible platform"
Moderate content change — ~12% of the page copy
Moderate visual change
− **Zendesk Relate** Join the world's top CX event in Las Vegas, March 25-27
− Contact Sales Product support
− Register now
− Watch Kara Swisher and Adam Grant share their hot take on AI at the Zendesk AI Summit.
+ **CX Trends 2025 report:** Five key trends that transform your CX with human-centric AI.
+ Get the report
+ Contact Sales Help center
+ CX Trends 2025
Call to action changed to "Explore agent copilot" from "Zendesk for customer service"
New call to action: "Explore AI agents"
New call to action: "Featured Product A powerful, flexible platform"
Call to action removed: "Messaging and live chat"
Call to action removed: "AI and automation"
Moderate content change — ~11% of the page copy
− Register now Register now
+ Register now
− Zendesk customers
+ Zendesk Relate
− **AI and the future of CX in 2027 webinar:** Join CCW & Zendesk as we discuss new AI insights and how to navigate towards AI automation.
− Find out how major companies worldwide use Zendesk to power their businesses.
+ **Zendesk Relate** Join the world's top CX event in Las Vegas, March 25-27
+ Join the world's top CX event in Las Vegas, March 25-27
New call to action: "Free trial Free trial"
Call to action changed to "Zendesk for customer service" from "Zendesk for Service"
New call to action: "Zendesk for employee service"
Call to action removed: "Explore new features"
Call to action removed: "Explore AI agents"
Page copy cut by ~9%
− **AI for CX Webinar** Join us as we unlock the power of AI for CX during our dynamic panel discussion with IDC and AWS
− Zendesk Relate On Demand
− Get the latest Zendesk AI product news plus exclusive sessions on AI-powered CX, EX, and Workforce Engagement.
− Watch now
+ **AI for CX Best Practices Guide** Unlock the power of AI for CX across every layer of your support operation
+ Get your free guide
New headline: "AI-first service. Catered to humans."
Previous headline: "Unlock the power of customer experiences"
Call to action changed to "Messaging and live chat" from "Messaging & live chat"
Call to action changed to "Reporting and analytics" from "Reporting & analytics"
New call to action: "Explore new features"
New call to action: "Explore AI agents"
Call to action removed: "Learn more Learn more"
Page title changed from "Zendesk: AI-Powered Customer Service Software" to "Zendesk: The Complete Customer Service Solution"
Moderate content change — ~23% of the page copy
Large visual change
− > “We love Zendesk because their API allows us to explore ways to get customer > data in front of agents in ways that create a smoother, more personalized > experience.”
+ Personalize all conversations > “We love Zendesk because their API allows us to explore ways to get customer > data in front of agents in ways that create a smoother, more personalized > experience.”
− > “We love Zendesk because their API allows us to explore ways to get customer > data in front of agents in ways that create a smoother, more personalized > experience.”
+ Personalize all conversations > “We love Zendesk because their API allows us to explore ways to get customer > data in front of agents in ways that create a smoother, more personalized > experience.”
− > “The workflows we built in Zendesk Suite allowed us to achieve or exceed > customer expectations in handling urgent issues.”
+ Adapt to changing needs > “The workflows we built in Zendesk Suite allowed us to achieve or exceed > customer expectations in handling urgent issues.”
− > “The workflows we built in Zendesk Suite allowed us to achieve or exceed > customer expectations in handling urgent issues.”
+ Adapt to changing needs > “The workflows we built in Zendesk Suite allowed us to achieve or exceed > customer expectations in handling urgent issues.”
New call to action: "Zendesk for Service"
New call to action: "Small and medium businesses"
New call to action: "Messaging and live chat"
Page title changed from "Zendesk: Customer Service Software & Sales CRM | Best in 2023" to "Zendesk: AI-Powered Customer Service Software"
Moderate content change — ~13% of the page copy
Large visual change
− **What's New** Join us at What's New for the latest in Workforce Engagement Management and AI advancements
− Zendesk for service The complete service solution Zendesk for sales The modern sales solution Sunshine Platform Fast, open, and flexible Marketplace Apps, integrations, and partners
− Enterprise Have conversations at scale Small & medium businesses Grow without growing pains Startups Get off on the right foot Employee experience Treat employees like customers Industries Meet your market’s needs Conversational CRMCreate lasting ...
− Blog Guides, reports, and best practices Events and webinars Learn from wherever you are Training and certification Learn how to use Zendesk and prove your expertise Community Connect, learn, and engage with Zendesk users Professional services Ge...
+ **BIG EVENT NEWS** Former First Lady Michelle Obama will join us at Zendesk Relate
+ Enhance your workflows
+ Business
+ Industries
New call to action: "Skip to main content"
New call to action: "Learn more Learn more"
Page title changed from "Zendesk: Customer Service Software & Sales CRM | Best in 2024" to "Zendesk: Customer Service Software & Sales CRM | Best in 2023"
Small visual change
New call to action: "Free trial Free trial"
New call to action: "Start your free trial Start your free trial"
New call to action: "Start free trial"
Page title changed from "Zendesk: Customer Service Software & Sales CRM | Best in 2023" to "Zendesk: Customer Service Software & Sales CRM | Best in 2024"
Small content change — ~5% of the page copy
Moderate visual change
− Report CX Trends 2023Immersive CX is the future of successful businesses.Guide • 1 min read Zendesk AI: the service superpower Find out how AI can lighten your team’s load.Article • 16 min read What is customer support?Decode the term, and g...
+ Report CX Trends 2024Immersive CX is the future of successful businesses.Guide • 1 min read Zendesk AI: the service superpower Find out how AI can lighten your team’s load.Article • 16 min read What is customer support?Decode the term, and g...
− - CX Trends 2023 New
+ - CX Trends 2024 New
− **ZENDESK RELATE 2024** Attend our in-person conference in Las Vegas
− Register now
+ **CX Trends 2024** Unlock the power of intelligent CX with 10 new trends
+ Get the report
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