Track another competitor
Dec 2024
Call to action
Content
Design
Call to action changed to "Zendesk for customer service" from "Explore agent copilot"
New call to action: "Messaging and live chat"
New call to action: "AI and automation"
Call to action removed: "Explore AI agents"
Call to action removed: "Featured Product A powerful, flexible platform"
Moderate content change — ~12% of the page copy
Moderate visual change
Passages before
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Passages after
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The captures, side by side
Before · November 2024
Extracted page copy (markdown)
[Skip to main content](#main-content) **Zendesk Relate** Join the world's top CX event in Las Vegas, March 25-27 [Register now](https://zendeskrelate.com/?utm_medium=webpromo&utm_source=.com&utm_campaign=Direct_Organic_Direct_AMER_2024_Relate2025_eyebrow_webpromo_.com) [/](/) [Start free trialStart free trial](/register/) ##### Products [Zendesk for serviceThe complete service solution](/service/) Features - [Messaging and live chat](/service/messaging/) - [AI and automation](/service/ai/) - [Data privacy and protection](/customer-data-privacy-protection/) - [Help center](/service/help-center/) - [Agent workspace](/service/agent-workspace/) - [Voice](/service/voice/) - [Workforce engagement](/service/workforce-engagement-management/) --- Enhance your workflows - [Zendesk Sunshine](/platform/) - [Employee service](/employee-service/) - [Zendesk for sales](/sell/) - [Marketplace](/marketplace/) ##### Pricing [Zendesk for serviceThe complete service solution](/pricing/?ref=482)[Zendesk for salesThe modern sales solution](/pricing/sales/) ##### Solutions Business - [Enterprise](/enterprise/) - [Small and medium businesses](/smb/) - [Startups](/startups/) - [Conversational CRM](/conversational-crm/) Industries - [Retail](/retail/) - [Financial Services](/financial-services/) - [Education](/education/) - [Government](/government/) - [Transportation](/transportation/) - [Manufacturing](/manufacturing/) - [Software](/software/) - [Healthcare](/healthcare/) - [Telecommunications](/telecommunications/) - [Media](/media/) --- - [Contact Professional Services](/customer-experience/professional-services/) ##### [Demo](/demo/) ##### Resources - [Blog](/blog/) - [Events and webinars](/company/events/) - [Training and certification](https://training.zendesk.com) - [Community](/zendesk-community/) - [Professional services](/customer-experience/professional-services/#professional-services/) - [What’s New with Zendesk](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/) - [API and developers](/developers/) - [CX Trends](https://cxtrends.zendesk.com/) - [Partners](/partner/) - [Customer stories](/why-zendesk/customers/) - [Newsroom](/newsroom/) - [Trust and security](/trust-center/) ##### Company [About us](/about/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://jobs.zendesk.com/)[Diversity & Inclusion](/diversity-inclusion/)[Accessibility Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/sustainability/)[Zendesk Foundation](https://www.zendesk.org/)[Legal](/company/legal/) ##### Language [English (US)](https://www.zendesk.com/)[English (UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español (LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English (Australia)](https://www.zendesk.com/au/)[English (India)](https://www.zendesk.com/in/)[English (Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文 (台灣)](https://www.zendesk.tw/)[繁體中文 (香港特區)](https://www.zendesk.hk/)[ไทย](https://www.zendesk.com/th/) ##### Contact [Contact Sales](/contact/)[Product support](https://support.zendesk.com/hc/en-us/?_ga=2.87833242.389796813.1713143946-1911925190.1713145373&_gl=1*iyltmf*_ga*MTkxMTkyNTE5MC4xNzEzMTQ1Mzcz*_ga_FBP7C61M6Z*MTcxMzUwODI0Ny4zMy4xLjE3MTM1MDgyNzAuMzcuMC4w/) [Free trialFree trial](/register/)[Sign in](/login/) [Sign in](/login/) [Product support](https://support.zendesk.com/hc/en-us/) Company [About us](/about/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://jobs.zendesk.com/)[Diversity & Inclusion](/diversity-inclusion/)[Accessibility Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/sustainability/)[Zendesk Foundation](https://www.zendesk.org/)[Legal](/company/legal/) [Contact us](/contact/) Language [English (US)](https://www.zendesk.com/)[English (UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español (LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English (Australia)](https://www.zendesk.com/au/)[English (India)](https://www.zendesk.com/in/)[English (Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文 (台灣)](https://www.zendesk.tw/)[繁體中文 (香港特區)](https://www.zendesk.hk/)[ไทย](https://www.zendesk.com/th/) [/](/) Products [Zendesk for serviceThe complete service solution](/service/) Features - [Messaging and live chat](/service/messaging/) - [AI and automation](/service/ai/) - [Data privacy and protection](/customer-data-privacy-protection/) - [Help center](/service/help-center/) - [Agent workspace](/service/agent-workspace/) - [VoiceNew](/service/voice/) - [Workforce engagement](/service/workforce-engagement-management/) Enhance your workflows --- [Zendesk Sunshine](/platform/)[Employee service](/employee-service/)[Zendesk for sales](/sell/)[Marketplace](/marketplace/)  [Take a quick tour](/demo/) Pricing [Zendesk for serviceThe complete service solution](/pricing/?ref=482)[Zendesk for salesThe modern sales solution](/pricing/sales/) Solutions Business - [Enterprise](/enterprise/) - [Small and medium businesses](/smb/) - [Startups](/startups/) - [Conversational CRM](/conversational-crm/) Industries - [Retail](/retail/) - [Financial Services](/financial-services/) - [Education](/education/) - [Government](/government/) - [Transportation](/transportation/) - [Manufacturing](/manufacturing/) - [Software](/software/) - [Healthcare](/healthcare/) - [Telecommunications](/telecommunications/) - [Media](/media/) --- Need more help? [Contact Professional Services](/customer-experience/professional-services/)  #### Zendesk Relate Join the world's top CX event in Las Vegas, March 25-27 [Register now](https://zendeskrelate.com/?utm_medium=webpromo&utm_source=.com&utm_campaign=Direct_Organic_Direct_AMER_2024_Relate2025_nav_webpromo_.com) [Demo](/demo/) Resources - [Blog](/blog/) - [Events and webinars](/company/events/) - [Training and certification](https://training.zendesk.com) - [Community](/zendesk-community/) - [Professional services](/customer-experience/professional-services/#professional-services/) - [What’s New with Zendesk](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/) - [API and developers](/developers/) - [CX Trends](https://cxtrends.zendesk.com/) - [Partners](/partner/) - [Customer stories](/why-zendesk/customers/) - [Newsroom](/newsroom/) - [Trust and security](/trust-center/) [Free trialFree trial](/register/) # AI-first service. Catered to humans. Customers and employees are more than interactions, they're human. Give them faster, more personalized experiences using AI trained in the art of customer service. [Start your free trialStart your free trial](/register/)[View demoView demo](/demo/)   ###### Watch Kara Swisher and Adam Grant share their hot take on AI at the Zendesk AI Summit. Learn how to keep up in the AI era with our latest product innovations for agent copilot, AI agents, and voice. [Go to on-demandGo to on-demand](https://virtualevents.zendeskai-summit.com/series/ai-summit-od/landing_page?utm_medium=webpromo&utm_source=.com&utm_campaign=Direct_Organic_Direct_AMER_2024_AMER_3Pillar_Homepage_webpromo_.com) [/service/ai/#agentcopilot](/service/ai/#agentcopilot "Explore agent copilot") #### Meet the perfect copilot Boost productivity with Zendesk agent copilot, the proactive AI assistant ready to take action from day one. [Explore agent copilot](/service/ai/#agentcopilot) [/service/ai/ai-agents/](/service/ai/ai-agents/ "Explore AI agents") #### Follow the road to +80% automation Provide instant, personalized support with Zendesk AI agents and make customers happier while reducing costs. [Explore AI agents](/service/ai/ai-agents/) [/service/voice/](/service/voice/ "Explore voice") #### Transform voice support with AI Use Zendesk voice to address more complex contact center interactions with AI across the entire call journey. [Explore voice](/service/voice/) ## Zendesk for Service ## Perfect the customer experience   ## Make good decisions with data > “Most businesses are sitting on a data gold mine within their customer > profiles. We use Zendesk...to get data on customer interactions that no one > else is collecting.” *Gershwin Exeter Vice President of Global Services [Read customer story](/customer/thrasio/)*   ## Personalize all conversations > “We love Zendesk because their API allows us to explore ways to get customer > data in front of agents in ways that create a smoother, more personalized > experience.” *Addie Wallace Senior Director of Brand Marketing [Read customer story](/customer/wine-com/)*   ## Anticipate requests with AI > “Zendesk’s integration capabilities, flexibility, and feature depth allow > me to be creative with how we’re using it. And they let us scale in really > interesting and powerful ways.” *Laurie Leduc Head of Community Support [Read customer story](/customer/wine-com/)*   ## Adapt to changing needs > “The workflows we built in Zendesk Suite allowed us to achieve or exceed > customer expectations in handling urgent issues.” *Caitlin Wood Vice President of Customer Operations [Read customer story](/customer/zerofox/)*   ## Make good decisions with data > “Most businesses are sitting on a data gold mine within their customer > profiles. We use Zendesk...to get data on customer interactions that no one > else is collecting.” *Gershwin Exeter Vice President of Global Services [Read customer story](/customer/thrasio/)*   ## Personalize all conversations > “We love Zendesk because their API allows us to explore ways to get customer > data in front of agents in ways that create a smoother, more personalized > experience.” *Addie Wallace Senior Director of Brand Marketing [Read customer story](/customer/wine-com/)*   ## Anticipate requests with AI > “Zendesk’s integration capabilities, flexibility, and feature depth allow > me to be creative with how we’re using it. And they let us scale in really > interesting and powerful ways.” *Laurie Leduc Head of Community Support [Read customer story](/customer/wine-com/)*   ## Adapt to changing needs > “The workflows we built in Zendesk Suite allowed us to achieve or exceed > customer expectations in handling urgent issues.” *Caitlin Wood Vice President of Customer Operations [Read customer story](/customer/zerofox/)*   ## Make good decisions with data > “Most businesses are sitting on a data gold mine within their customer > profiles. We use Zendesk...to get data on customer interactions that no one > else is collecting.” *Gershwin Exeter Vice President of Global Services [Read customer story](/customer/thrasio/)*      [Start your free trialStart your free trial](/register/) ## Take your support personally For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back. [Explore all featuresExplore all features](/service/) ## Resources --- [Featured Product A powerful, flexible platform](/platform/) [ReportCX Trends 2024](https://cxtrends.zendesk.com/)[Guide • 1 min readZendesk AI: the service superpower](/blog/zendesk-ai/)[Article • 16 min readWhat is customer support?](/blog/customer-support-vs-customer-service/)  ### Exceed every customer expectation [Free trialFree trial](/register/)[Get a demoGet a demo](/demo/) ## Return on investment --- ## Maximize your ROI You’ll save time and money with Zendesk. Don’t take it from us; take it from Forrester. Their Total Economic Impact™ (TEI) study showed 286% return on investment over three years. [Read the full report](/blog/total-economic-impact-of-zendesk/) -  ### Improve time to value Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software. -  ### Reduce effort per ticket Self-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights. -  ### Keep costs low You don’t need a developer army to start using Zendesk, or an influx of agents to keep using it. Efficiency and automation are baked in. ### 286% Average ROI Customers achieved over three years ### $20 Million Net present value customers reached over three years ### 2 Months Time it took for customers to receive payback ## Our awards ## Recognized by industry leaders  ## Join the best ## Powering 100,000+ of the best customer experiences [Free trialFree trial](/register/)   ###### How can we help? [Contact us.](/contact/) - [https://www.twitter.com/zendesk](https://www.twitter.com/zendesk) - [https://www.facebook.com/zendesk](https://www.facebook.com/zendesk) - [https://www.linkedin.com/company/zendesk](https://www.linkedin.com/company/zendesk) - [https://www.youtube.com/zendesk](https://www.youtube.com/zendesk) - [https://www.instagram.com/zendesk](https://www.instagram.com/zendesk) - [https://www.tiktok.com/@zendesk](https://www.tiktok.com/@zendesk) [/](/) [Terms of Use](/company/agreements-and-terms/terms-of-use/)[Privacy Notice](/company/agreements-and-terms/privacy-notice/)[Cookie Notice](/company/agreements-and-terms/cookie-notice/)[Cookie settings](#onetrust-show-cookie-settings)[Trust Center](/trust-center/)[©Zendesk 2024](/company/legal/)   ## Privacy Preference Center Zendesk uses web cookies to collect information about you when you visit our Site. This information might be about you, your preferences, or your device. At Zendesk, we may use this information for purposes that include ensuring basic functionality of our Sites; remembering user preferences, including your cookie preferences; measuring the effectiveness of our Sites, marketing campaigns, and email communications; and personalizing online content. Please review the different category headings below to learn more and adjust the cookie settings on your current device. Please note that you will need to ensure that each web browser is adjusted to reflect your preferences if you use different computers or mobile devices. For more information about how Zendesk uses web cookies, please see our [Cookie Notice](https://www.zendesk.com/company/agreements-and-terms/cookie-notice/). Allow All ### Manage Consent Preferences #### Essential Cookies Always Active Essential cookies enable core site functionality. These cookies are necessary for the Site to function and cannot be switched off in our systems. You may set your browser to block or alert you about these cookies, but parts of the website may not function properly. View Vendor Details #### Functional Cookies Functional Cookies Functional cookies enable the Site to provide enhanced functionality and personalization. These cookies may be set by us or by third-party providers whose services we have added to our Site. View Vendor Details #### Analytics Cookies Analytics Cookies Analytics cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. These cookies help us to know which pages are the most and least popular and see how visitors move around the Site. View Vendor Details #### Targeting Cookies Targeting Cookies Targeting cookies, such as social media cookies, may be set through our Site by our advertising service providers, third-party advertisers, ad networks, or data exchange partners. These cookies may be used to show you relevant advertising on other third-party sites. View Vendor Details Back Button ### Vendors List Search Icon Filter Icon Clear checkbox label label Apply Cancel Consent Leg.Interest checkbox label label checkbox label label checkbox label label Confirm My Choices [](https://www.onetrust.com/products/cookie-consent/)   
After · December 2024
Extracted page copy (markdown)
[Skip to main content](#main-content)
**CX Trends 2025 report:** Five key trends that transform your CX with
human-centric AI.
[Get the
report](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=eyebrow&utm_campaign=Other_Channel_Organic_other_AMER_2024_CXT-2025_webpromo_eyebrow)
[/](/)
[Start free trialStart free trial](/register/)
##### Products
[Zendesk for serviceThe complete service solution](/service/)
Features
- [Messaging and live chat](/service/messaging/)
- [AI and automation](/service/ai/)
- [Data privacy and protection](/customer-data-privacy-protection/)
- [Help center](/service/help-center/)
- [Agent workspace](/service/agent-workspace/)
- [Voice](/service/voice/)
- [Workforce engagement](/service/workforce-engagement-management/)
---
Enhance your workflows
- [Zendesk Sunshine](/platform/)
- [Employee service](/employee-service/)
- [Zendesk for sales](/sell/)
- [Marketplace](/marketplace/)
##### Pricing
[Zendesk for serviceThe complete service solution](/pricing/?ref=482)[Zendesk
for salesThe modern sales solution](/pricing/sales/)
##### Solutions
Business
- [Enterprise](/enterprise/)
- [Small and medium businesses](/smb/)
- [Startups](/startups/)
- [Conversational CRM](/conversational-crm/)
Industries
- [Retail](/retail/)
- [Financial Services](/financial-services/)
- [Education](/education/)
- [Government](/government/)
- [Transportation](/transportation/)
- [Manufacturing](/manufacturing/)
- [Software](/software/)
- [Healthcare](/healthcare/)
- [Telecommunications](/telecommunications/)
- [Media](/media/)
---
- [Contact Professional Services](/customer-experience/professional-services/)
##### [Demo](/demo/)
##### Resources
- [Blog](/blog/)
- [Events and webinars](/company/events/)
- [Training and certification](https://training.zendesk.com)
- [Community](/zendesk-community/)
- [Professional services](/customer-experience/professional-services/#professional-services/)
- [What’s New with Zendesk](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/)
- [API and developers](/developers/)
- [CX Trends](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=navigation&utm_campaign=Other_Channel_Organic_other_AMER_2024_CXT-2025_webpromo_navigation)
- [Partners](/partner/)
- [Customer stories](/why-zendesk/customers/)
- [Newsroom](/newsroom/)
- [Trust and security](/trust-center/)
- [Help center](https://support.zendesk.com/hc/en-us/)
##### Company
[About
us](/about/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://jobs.zendesk.com/)[Diversity
& Inclusion](/diversity-inclusion/)[Accessibility
Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/sustainability/)[Zendesk
Foundation](https://www.zendesk.org/)[Legal](/company/legal/)
##### Language
[English (US)](https://www.zendesk.com/)[English
(UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español
(LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English
(Australia)](https://www.zendesk.com/au/)[English
(India)](https://www.zendesk.com/in/)[English
(Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文
(台灣)](https://www.zendesk.tw/)[繁體中文
(香港特區)](https://www.zendesk.hk/)[ไทย](https://www.zendesk.com/th/)
##### Contact
[Contact Sales](/contact/)[Help
center](https://support.zendesk.com/hc/en-us/?_ga=2.87833242.389796813.1713143946-1911925190.1713145373&_gl=1*iyltmf*_ga*MTkxMTkyNTE5MC4xNzEzMTQ1Mzcz*_ga_FBP7C61M6Z*MTcxMzUwODI0Ny4zMy4xLjE3MTM1MDgyNzAuMzcuMC4w/)
[Free trialFree trial](/register/)[Sign in](/login/)
[Sign in](/login/)
[Help center](https://support.zendesk.com/hc/en-us/)
Company
[About
us](/about/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://jobs.zendesk.com/)[Diversity
& Inclusion](/diversity-inclusion/)[Accessibility
Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/sustainability/)[Zendesk
Foundation](https://www.zendesk.org/)[Legal](/company/legal/)
[Contact us](/contact/)
Language
[English (US)](https://www.zendesk.com/)[English
(UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español
(LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English
(Australia)](https://www.zendesk.com/au/)[English
(India)](https://www.zendesk.com/in/)[English
(Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文
(台灣)](https://www.zendesk.tw/)[繁體中文
(香港特區)](https://www.zendesk.hk/)[ไทย](https://www.zendesk.com/th/)
[/](/)
Products
[Zendesk for serviceThe complete service
solution](/service/)
Features
- [Messaging and live chat](/service/messaging/)
- [AI and automation](/service/ai/)
- [Data privacy and protection](/customer-data-privacy-protection/)
- [Help center](/service/help-center/)
- [Agent workspace](/service/agent-workspace/)
- [VoiceNew](/service/voice/)
- [Workforce engagement](/service/workforce-engagement-management/)
Enhance your workflows
---
[Zendesk Sunshine](/platform/)[Employee service](/employee-service/)[Zendesk for
sales](/sell/)[Marketplace](/marketplace/)
[Take a quick tour](/demo/)
Pricing
[Zendesk for serviceThe complete service solution](/pricing/?ref=482)[Zendesk
for salesThe modern sales solution](/pricing/sales/)
Solutions
Business
- [Enterprise](/enterprise/)
- [Small and medium businesses](/smb/)
- [Startups](/startups/)
- [Conversational CRM](/conversational-crm/)
Industries
- [Retail](/retail/)
- [Financial Services](/financial-services/)
- [Education](/education/)
- [Government](/government/)
- [Transportation](/transportation/)
- [Manufacturing](/manufacturing/)
- [Software](/software/)
- [Healthcare](/healthcare/)
- [Telecommunications](/telecommunications/)
- [Media](/media/)
---
Need more help? [Contact Professional
Services](/customer-experience/professional-services/)
#### Zendesk Relate
Join the world's top CX event in Las Vegas, March 25-27
[Register
now](https://zendeskrelate.com/?utm_medium=webpromo&utm_source=.com&utm_campaign=Direct_Organic_Direct_AMER_2024_Relate2025_nav_webpromo_.com)
[Demo](/demo/)
Resources
- [Blog](/blog/)
- [Events and webinars](/company/events/)
- [Training and certification](https://training.zendesk.com)
- [Community](/zendesk-community/)
- [Professional services](/customer-experience/professional-services/#professional-services/)
- [What’s New with Zendesk](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/)
- [API and developers](/developers/)
- [CX Trends](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=navigation&utm_campaign=Other_Channel_Organic_other_AMER_2024_CXT-2025_webpromo_navigation)
- [Partners](/partner/)
- [Customer stories](/why-zendesk/customers/)
- [Newsroom](/newsroom/)
- [Trust and security](/trust-center/)
- [Help center](https://support.zendesk.com/hc/en-us/)
#### CX Trends 2025
Five key trends that transform your CX with human-centric AI
[Download the
report](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=navigation&utm_campaign=Other_Channel_Organic_other_AMER_2024_CXT-2025_webpromo_navigation)
[Free trialFree trial](/register/)
# AI-first service. Catered to humans.
Customers and employees are more than interactions, they're human. Give them
faster, more personalized experiences using AI trained in the art of customer
service.
[Start your free trialStart your free trial](/register/)[View demoView
demo](/demo/)
## Take a quick tour
Experience Zendesk like your agents will. Our customer service solution comes
with everything you need to provide exceptional support.
#### See Zendesk in action
Let's see how a furniture store provides great customer support with Zendesk.
[Start tourStart tour](#)
## Zendesk for Service
## Perfect the customer experience
## Make good decisions with data
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
## Personalize all conversations
> “We love Zendesk because their API allows us to explore ways to get customer
> data in front of agents in ways that create a smoother, more personalized
> experience.”
*Addie Wallace
Senior Director of Brand Marketing
[Read customer story](/customer/wine-com/)*
## Anticipate requests with AI
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[Read customer story](/customer/wine-com/)*
## Adapt to changing needs
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
## Make good decisions with data
> “Most businesses are sitting on a data gold mine within their customer
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*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
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*Addie Wallace
Senior Director of Brand Marketing
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Head of Community Support
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*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
## Make good decisions with data
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
[Start your free trialStart your free trial](/register/)
## Take your support personally
For long-term loyalty, every customer should feel like your only one. Zendesk
for Service offers the support features you need to keep customers coming back.
[Explore all featuresExplore all features](/service/)
## Resources
---
[Featured Product A powerful, flexible platform Whether you bring your own code
or configure in a few clicks, Zendesk is easily modified to meet your unique
business needs.](/platform/)
[ReportCX Trends 2025Immersive CX is the future of successful
businesses.](https://cxtrends.zendesk.com?utm_medium=webpromo&utm_source=resources&utm_campaign=Other_Channel__AMER_2024_CXT-2025_webpromo_resources)[Guide
• 1 min readZendesk AI: the service superpowerFind out how AI can lighten your
team’s load.](/blog/zendesk-ai/)[Article • 16 min readWhat is customer
support?Decode the term, and get 10 tips for
improvement.](/blog/customer-support-vs-customer-service/)
### Exceed every customer expectation
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## Return on investment
---
## Maximize your ROI
You’ll save time and money with Zendesk. Don’t take it from us; take it from
Forrester. Their Total Economic Impact™ (TEI) study showed 286% return on
investment over three years.
[Read the full report](/blog/total-economic-impact-of-zendesk/)
- 
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- 
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Average ROI
Customers achieved over three years
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Million
Net present value customers reached over three years
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Months
Time it took for customers to receive payback
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- [Customer service software](/service/ticketing-system/customer-service-management-software/)
- [Help desk ticketing software](/service/help-desk-software/ticketing-system/)
- [Live chat software](/service/messaging/live-chat/)
- [Forum software](/service/help-center/community-software/)
- [Help desk software](/service/help-desk-software/)
###### How can we help? [Contact us.](/contact/)
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+ Report CX Trends 2025Immersive CX is the future of successful businesses.Guide • 1 min read Zendesk AI: the service superpower Find out how AI can lighten your team’s load.Article • 16 min read What is customer support?Decode the term, and get 10 tips for improvement.
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