Track another competitor
Oct 2025
Call to action
Content
Call to action removed: "Explore Zendesk for employee service"
Call to action removed: "Explore AI agents"
Small content change — ~6% of the page copy
Passages before
199
Passages after
195
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13
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9
The captures, side by side
Before · September 2025
Extracted page copy (markdown)
[Skip to main content](#main-content)
**Zendesk + GPT-5**
See how we’re using OpenAI’s latest model to power real AI service results
[Learn more](https://www.zendesk.com/blog/zip2-zendesk-ai-gpt-5)
[/](/)
[Try for free](/register/)
##### Zendesk AI Agents
[Zendesk AI AgentsResolve customer and employee conversations across any
channel](/service/ai/ai-agents/)
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Zendesk AI](/service/ai/)
- [AI research](/blog/zendesk-ai/)
- [Trust and security](/customer-data-privacy-protection/)
##### Products
[Zendesk for customer serviceThe complete AI-powered solution](/service/)
Features
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Ticketing](/service/ticketing-system/)
- [Messaging and live chat](/service/messaging/)
- [Help center](/service/knowledge/)
- [Voice](/service/voice/)
- [Quality assurance](/service/quality-assurance/)
- [Data privacy and protection](/customer-data-privacy-protection/)
- [Workforce management](/service/workforce-management/)
---
Enhance your workflows
- [Zendesk for employee serviceFeatured](/employee-service/)
- [Zendesk for contact center](/service/contact-center/)
- [Zendesk Platform](/platform/)
- [Integrations](/marketplace/)
##### Solutions
Business
- [Enterprise](/business/enterprise/)
- [Small business](/smb/)
- [Startups](/business/startups/)
Industries
- [Retail](/industries/retail/)
- [Financial Services](/industries/financial-services/)
- [Education](/education/)
- [Government](/industries/government/)
- [Manufacturing](/industries/manufacturing/)
- [Software](/software/)
- [Healthcare](/healthcare/)
- [Telecommunications](/telecommunications/)
---
- [Contact Professional Services](/customer-experience/professional-services/)
##### Resources
- [Trust and security](/trust-center/)
- [Events and webinars](/company/events/)
- [Customer stories](/why-zendesk/customers/)
- [Blog](/blog/)
- [CX Trends](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=navigation&utm_campaign=Other_Channel_Organic_other_AMER_2024_CXT-2025_webpromo_navigation)
- [What’s New with Zendesk](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/)
- [Newsroom](/newsroom/)
- [API and developers](/developers/)
- [Partners](/partner/)
- [Professional services](/customer-experience/professional-services/#professional-services/)
- [Training and certifications](https://training.zendesk.com)
- [Zendesk Help center](https://support.zendesk.com/hc/en-us/)
- [Community](/zendesk-community/)
##### [Pricing](/pricing/)
##### Company
[About
us](/about/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://www.zendesk.com/careers/)[Inclusion
& Belonging](/belonging/)[Accessibility
Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/sustainability/)[Zendesk
Foundation](https://www.zendesk.org/)[Legal](/company/legal/)
##### Language
[English (US)](https://www.zendesk.com/)[English
(UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español
(LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English
(Australia)](https://www.zendesk.com/au/)[English
(India)](https://www.zendesk.com/in/)[English
(Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文
(台灣)](https://www.zendesk.tw/)[繁體中文
(香港特區)](https://www.zendesk.hk/)
##### Contact
[Contact Sales](/contact/)[Zendesk Help
center](https://support.zendesk.com/hc/en-us/?_ga=2.87833242.389796813.1713143946-1911925190.1713145373&_gl=1*iyltmf*_ga*MTkxMTkyNTE5MC4xNzEzMTQ1Mzcz*_ga_FBP7C61M6Z*MTcxMzUwODI0Ny4zMy4xLjE3MTM1MDgyNzAuMzcuMC4w/)
[Try for free](/register/)[Sign in](/login/)
[Sign in](/login/)
[Zendesk Help center](https://support.zendesk.com/hc/en-us/)
Company
[About
us](/about/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://www.zendesk.com/careers/)[Inclusion
& Belonging](/belonging/)[Accessibility
Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/sustainability/)[Zendesk
Foundation](https://www.zendesk.org/)[Legal](/company/legal/)
[Contact us](/contact/)
Language
[English (US)](https://www.zendesk.com/)[English
(UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español
(LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English
(Australia)](https://www.zendesk.com/au/)[English
(India)](https://www.zendesk.com/in/)[English
(Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文
(台灣)](https://www.zendesk.tw/)[繁體中文
(香港特區)](https://www.zendesk.hk/)
[/](/)
Zendesk AI Agents
[Zendesk AI AgentsResolve customer and employee conversations across any
channel](/service/ai/ai-agents/)
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Zendesk AI](/service/ai/)
- [AI research](/blog/zendesk-ai/)
- [Trust and security](/customer-data-privacy-protection/)
Products
[Zendesk for customer serviceThe complete AI-powered
solution](/service/)
Features
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Ticketing](/service/ticketing-system/)
- [Messaging and live chat](/service/messaging/)
- [Help center](/service/knowledge/)
- [Voice](/service/voice/)
- [Quality assurance](/service/quality-assurance/)
- [Data privacy and protection](/customer-data-privacy-protection/)
- [Workforce management](/service/workforce-management/)
Enhance your workflows
---
[Zendesk for employee serviceFeatured](/employee-service/)[Zendesk for contact
center](/service/contact-center/)[Zendesk
Platform](/platform/)[Integrations](/marketplace/)
[Take a quick tour](/demo/)
Solutions
Business
- [Enterprise](/business/enterprise/)
- [Small business](/smb/)
- [Startups](/business/startups/)
Industries
- [Retail](/industries/retail/)
- [Financial Services](/industries/financial-services/)
- [Education](/education/)
- [Government](/industries/government/)
- [Manufacturing](/industries/manufacturing/)
- [Software](/software/)
- [Healthcare](/healthcare/)
- [Telecommunications](/telecommunications/)
---
Need more help? [Contact Professional
Services](/customer-experience/professional-services/)
#### Zendesk AI Summit 2025
Join 20,000+ leaders at our biggest digital event to see how AI delivers
resolutions at scale.
[Register
now](https://virtualevents.zendeskai-summit.com/series/ai-summit-2025/landing_page?utm_source=navigation&utm_medium=webpromo&utm_campaign=_NA_2025Q3)
Resources
- [Trust and security](/trust-center/)
- [Events and webinars](/company/events/)
- [Customer stories](/why-zendesk/customers/)
- [Blog](/blog/)
- [CX Trends](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=navigation&utm_campaign=Other_Channel_Organic_other_AMER_2024_CXT-2025_webpromo_navigation)
- [What’s New with Zendesk](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/)
- [Newsroom](/newsroom/)
- [API and developers](/developers/)
- [Partners](/partner/)
- [Professional services](/customer-experience/professional-services/#professional-services/)
- [Training and certifications](https://training.zendesk.com)
- [Zendesk Help center](https://support.zendesk.com/hc/en-us/)
- [Community](/zendesk-community/)
[Pricing](/pricing/)
[Try for free](/register/)[View demo](/demo/)
# Deliver beautifully simple service with Zendesk AI Agents
Powering over 10,000 AI customers and counting
Use your work email to connect customer emails, apps, and invite team members.
Try for free
I agree to Zendesk contacting me with marketing-related communications.
By submitting, I agree to Zendesk's [Privacy
Notice](/company/agreements-and-terms/privacy-notice/).
## Trusted by 100,000+ companies
We invited big thinkers to think bigger at Zendesk Relate in Las Vegas. Check
out our new products, empowering you to deliver exceptional customer and
employee experiences.
[Watch
now](https://virtualevents.zendesk.com/series/relate-25-od/landing_page?utm_medium=webpromo&utm_source=.com&utm_campaign=Direct_Organic_Direct_AMER_2025_Relate2025_OD_3pillar_webpromo_.com)
#### Meet Zendesk agents
A fully connected team of AI and human agents, built for true resolutions.
Whether AI handles it instantly or copilot assists a human, every issue is
resolved.
[Explore AI agents](/service/ai/ai-agents/)
#### Omnichannel resolutions including Voice
Zendesk Voice delivers seamless resolutions in any contact center. With advanced
call routing, intelligent IVR, automation, and AI, every call is resolved faster
and better.
[Explore Voice](/service/voice/)
#### Resolutions for your workforce
Deliver AI-powered service across every department with an easy-to-use solution.
Resolve common requests instantly, automate workflows, and keep every employee
productive.
[Explore Zendesk for employee service](/employee-service/)
## Perfect the customer experience
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
> “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be
> more efficient. That will allow our team to have more time to work on projects
> of importance to the business, be it driving revenue or new sales channels.”
*Ian Hunt
Director of CX at Liberty London
[Read customer story](/customer/liberty-london/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[Read customer story](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
> “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be
> more efficient. That will allow our team to have more time to work on projects
> of importance to the business, be it driving revenue or new sales channels.”
*Ian Hunt
Director of CX at Liberty London
[Read customer story](/customer/liberty-london/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[Read customer story](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
## Our award-winning service solution
## Recognized by industry leaders
## The complete customer service solution
Bring together customer conversations from all channels, giving agents the
context they need. Access dashboards and data easily for better service quality.
Start resolving requests automatically with Zendesk AI from day one.
[Explore customer service](/service/)
Watch video
## Make employee service effortless
Our employee service solution with Zendesk AI makes it simple for teams to get
the help they need and stay efficient at scale.
[Explore employee service](/employee-service/)
## Additional resources
[Product FeaturedA powerful, flexible platform](/platform/)
[ReportCX Trends
2025](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=resources&utm_campaign=Other_Channel__AMER_2024_CXT-2025_webpromo_resources)
[GuideZendesk AI: the service superpower](/blog/zendesk-ai/)
[ArticleWhat is customer support?](/blog/customer-support-vs-customer-service/)
### Exceed every customer expectation
[Try for free](/register/)[Get a demo](/demo/)
## Return on investment
## Maximize your ROI
You’ll save time and money with Zendesk. But don’t take it from us; take it
from Forrester. Their Total Economic Impact™ (TEI) study showed 301% return on
investment over three years.
[Read the full
study](/campaigns/total-economic-impact-of-zendesk/?utm_source=footer&utm_medium=webpromo&utm_campaign=Forrester-TEI-2025-Homepage_WW_2025Q3)
- ##### Improve time to value
Zendesk works out of the box. Solve customer problems right away, rather than
configuring complex software.
- ##### Reduce effort per ticket
Self-service and automation deflect up to 25% of agent contacts. Resolve
remaining tickets faster with rich customer insights.
- ##### Keep costs low
You don’t need a developer army to start using Zendesk, or an influx of agents
to keep using it. Efficiency and automation are baked in.
---
### 301%
Average ROI
Customers achieved over three years
### $23
Million
Net present value customers reached over three years
### 6
Months
Time it took for customers to receive payback
## The #1 service solution
## Powering 100,000+ of the best customer and employee experiences
[Try for free](/register/)[Get a demo](/demo/)
## Footer
### Products
- [Pricing](/pricing/)
- [Zendesk for customer service](/service/)
- [Zendesk for employee service](/employee-service/)
- [Zendesk for contact center](/service/contact-center/) New
- [Integrations](/marketplace/)
- [System status](https://status.zendesk.com/)
- [Sign in](/login/)
- [Demo](/demo/)
- [Zendesk for Enterprise](/business/enterprise/)
- [Zendesk for Small Business](/smb/)
- [Zendesk for Startups](/business/startups/)
### Features
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [AI and automation](/service/ai/)
- [Messaging and live chat](/service/messaging/)
- [Advanced Data Privacy and Protection](/customer-data-privacy-protection/)
- [Help center](/service/help-center/)
- [Ticketing system](/service/ticketing-system/)
- [Knowledge base software](/service/help-center/knowledge-base-software/)
- [Voice](/service/voice/) New
- [Community forums](/service/community-forum/)
- [Reporting and analytics](/service/analytics/)
- [Workforce management](/service/workforce-management/)
- [Quality assurance](/service/quality-assurance/)
- [Live chat](/service/ai/live-chat/)
- [Client portal](/service/customer-portal/)
- [Knowledge base](/service/knowledge-base/)
### Resources
- [Security](/trust-center/)
- [Blog](/blog/)
- [Training](https://training.zendesk.com/)
- [Partners](/partner/)
- [Events and webinars](/company/events/)
- [Professional services](/customer-experience/)
- [Customer stories](/why-zendesk/customers/)
- [What is CRM?](/sell/crm/what-is-crm/)
- [CRM software guide](/sell/crm/)
- [Zendesk Help center](https://support.zendesk.com/hc/en-us/)
### Company
- [About us](/about/)
- [Newsroom](/newsroom/)
- [What is Zendesk?](/what-is-zendesk/)
- [Careers](https://www.zendesk.com/careers/)
- [Inclusion & Belonging](/belonging/)
- [Accessibility Plan](/company/policies-and-guidelines/accessibility-plan/)
- [Zendesk Foundation](https://www.zendesk.org/)
- [Zendesk Ventures](/ventures/)
- [Legal](/company/legal/)
### Trending
- [CX Trends
2025](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=footer&utm_campaign=Other_Channel_Organic_other_AMER_2024_CXT-2025_webpromo_footer)
New
- [Product updates](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/)
- [Sustainability report](/sustainability/)
- [Join our research panel](/experience-research-panel/)
- [Customer service software](/service/ticketing-system/customer-service-management-software/)
- [Help desk ticketing software](/service/help-desk-software/ticketing-system/)
- [Live chat software](/service/messaging/live-chat-software/)
- [Forum software](/service/help-center/community-software/)
- [Help desk software](/service/help-desk-software/)
- [Client portal software](/service/help-center/client-portal/)
### How can we help? [Contact us.](/contact/)
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1:45
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After · October 2025
Extracted page copy (markdown)
[Skip to main content](#main-content)
**Zendesk + GPT-5**
See how we’re using OpenAI’s latest model to power real AI service results
[Learn more](https://www.zendesk.com/blog/zip2-zendesk-ai-gpt-5)
[/](/)
[Try for free](/register/)
##### Zendesk AI Agents
[Zendesk AI AgentsResolve customer and employee conversations across any
channel](/service/ai/ai-agents/)
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Zendesk AI](/service/ai/)
- [AI research](/blog/zendesk-ai/)
- [Trust and security](/customer-data-privacy-protection/)
##### Products
[Zendesk for customer serviceThe complete AI-powered solution](/service/)
Features
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Ticketing](/service/ticketing-system/)
- [Messaging and live chat](/service/messaging/)
- [Help center](/service/knowledge/)
- [Voice](/service/voice/)
- [Quality assurance](/service/quality-assurance/)
- [Data privacy and protection](/customer-data-privacy-protection/)
- [Workforce management](/service/workforce-management/)
---
Enhance your workflows
- [Zendesk for employee serviceFeatured](/employee-service/)
- [Zendesk for contact center](/service/contact-center/)
- [Zendesk Platform](/platform/)
- [Integrations](/marketplace/)
##### Solutions
Business
- [Enterprise](/business/enterprise/)
- [Small business](/smb/)
- [Startups](/business/startups/)
Industries
- [Retail](/industries/retail/)
- [Financial Services](/industries/financial-services/)
- [Education](/education/)
- [Government](/industries/government/)
- [Manufacturing](/industries/manufacturing/)
- [Software](/software/)
- [Healthcare](/healthcare/)
- [Telecommunications](/telecommunications/)
---
- [Contact Professional Services](/customer-experience/professional-services/)
##### Resources
- [Trust and security](/trust-center/)
- [Events and webinars](/company/events/)
- [Customer stories](/why-zendesk/customers/)
- [Blog](/blog/)
- [CX Trends](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=navigation&utm_campaign=Other_Channel_Organic_other_AMER_2024_CXT-2025_webpromo_navigation)
- [What’s New with Zendesk](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/)
- [Newsroom](/newsroom/)
- [API and developers](/developers/)
- [Partners](/partner/)
- [Professional services](/customer-experience/professional-services/#professional-services/)
- [Training and certifications](https://training.zendesk.com)
- [Zendesk Help center](https://support.zendesk.com/hc/en-us/)
- [Community](/zendesk-community/)
##### [Pricing](/pricing/)
##### Company
[About
us](/about/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://www.zendesk.com/careers/)[Inclusion
& Belonging](/belonging/)[Accessibility
Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/sustainability/)[Zendesk
Foundation](https://www.zendesk.org/)[Legal](/company/legal/)
##### Language
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Vice President of Global Services
[Read customer story](/customer/thrasio/)*
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[Read customer story](/customer/zerofox/)*
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*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
> “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be
> more efficient. That will allow our team to have more time to work on projects
> of importance to the business, be it driving revenue or new sales channels.”
*Ian Hunt
Director of CX at Liberty London
[Read customer story](/customer/liberty-london/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
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> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[Read customer story](/customer/khan-academy/)*
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*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
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---
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Million
Net present value customers reached over three years
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