Track another competitor
Dec 2025
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Design
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Moderate visual change
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Before · November 2025
Extracted page copy (markdown)
[Skip to main content](#main-content)
**Zendesk AI Summit 2025**
Join 20,000+ leaders at our biggest digital event to see how AI delivers
resolutions at scale.
[Watch
now](https://virtualevents.zendeskai-summit.com/series/ai-summit-2025/landing_page?utm_source=eyebrow&utm_medium=webpromo&utm_campaign=_NA_2025Q3)
[/](/)
[Try for free](/register/)
##### Zendesk AI Agents
[Zendesk AI AgentsResolve customer and employee conversations across any
channel](/service/ai/ai-agents/)
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Zendesk AI](/service/ai/)
- [AI research](/blog/zendesk-ai/)
- [Trust and security](/customer-data-privacy-protection/)
##### Products
[Zendesk for customer serviceThe complete AI-powered solution](/service/)
Features
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Ticketing](/service/ticketing-system/)
- [Messaging and live chat](/service/messaging/)
- [Help center](/service/knowledge/)
- [Voice](/service/voice/)
- [Quality assurance](/service/quality-assurance/)
- [Data privacy and protection](/customer-data-privacy-protection/)
- [Workforce management](/service/workforce-management/)
---
Enhance your workflows
- [Zendesk for employee serviceFeatured](/employee-service/)
- [Zendesk for contact center](/service/contact-center/)
- [Zendesk Platform](/platform/)
- [Integrations](/marketplace/)
##### Solutions
Business
- [Enterprise](/business/enterprise/)
- [Small business](/smb/)
- [Startups](/business/startups/)
Industries
- [Retail](/industries/retail/)
- [Financial Services](/industries/financial-services/)
- [Education](/education/)
- [Government](/industries/government/)
- [Manufacturing](/industries/manufacturing/)
- [Software](/software/)
- [Healthcare](/healthcare/)
- [Telecommunications](/telecommunications/)
---
- [Contact Professional Services](/customer-experience/professional-services/)
##### Resources
- [Trust and security](/trust-center/)
- [Events and webinars](/company/events/)
- [Customer stories](/why-zendesk/customers/)
- [Blog](/blog/)
- [CX Trends](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=navigation&utm_campaign=Other_Channel_Organic_other_AMER_2024_CXT-2025_webpromo_navigation)
- [What’s New with Zendesk](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/)
- [Newsroom](/newsroom/)
- [API and developers](/developers/)
- [Partners](/partner/)
- [Professional services](/customer-experience/professional-services/#professional-services/)
- [Training and certifications](https://training.zendesk.com)
- [Zendesk Help center](https://support.zendesk.com/hc/en-us/)
- [Community](/zendesk-community/)
##### [Pricing](/pricing/)
##### Company
[About
us](/about/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://www.zendesk.com/careers/)[Inclusion
& Belonging](/belonging/)[Accessibility
Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/sustainability/)[Zendesk
Foundation](https://www.zendesk.org/)[Legal](/company/legal/)
##### Language
[English (US)](https://www.zendesk.com/)[English
(UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español
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##### Contact
[Contact Sales](/contact/)[Zendesk Help
center](https://support.zendesk.com/hc/en-us/?_ga=2.87833242.389796813.1713143946-1911925190.1713145373&_gl=1*iyltmf*_ga*MTkxMTkyNTE5MC4xNzEzMTQ1Mzcz*_ga_FBP7C61M6Z*MTcxMzUwODI0Ny4zMy4xLjE3MTM1MDgyNzAuMzcuMC4w/)
[Try for free](/register/)[Sign in](/login/)
[Sign in](/login/)
[Zendesk Help center](https://support.zendesk.com/hc/en-us/)
Company
[About
us](/about/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://www.zendesk.com/careers/)[Inclusion
& Belonging](/belonging/)[Accessibility
Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/sustainability/)[Zendesk
Foundation](https://www.zendesk.org/)[Legal](/company/legal/)
[Contact us](/contact/)
Language
[English (US)](https://www.zendesk.com/)[English
(UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español
(LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English
(Australia)](https://www.zendesk.com/au/)[English
(India)](https://www.zendesk.com/in/)[English
(Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文
(台灣)](https://www.zendesk.tw/)[繁體中文
(香港特區)](https://www.zendesk.hk/)
[/](/)
Zendesk AI Agents
[Zendesk AI AgentsResolve customer and employee conversations across any
channel](/service/ai/ai-agents/)
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Zendesk AI](/service/ai/)
- [AI research](/blog/zendesk-ai/)
- [Trust and security](/customer-data-privacy-protection/)
Products
[Zendesk for customer serviceThe complete AI-powered
solution](/service/)
Features
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Ticketing](/service/ticketing-system/)
- [Messaging and live chat](/service/messaging/)
- [Help center](/service/knowledge/)
- [Voice](/service/voice/)
- [Quality assurance](/service/quality-assurance/)
- [Data privacy and protection](/customer-data-privacy-protection/)
- [Workforce management](/service/workforce-management/)
Enhance your workflows
---
[Zendesk for employee serviceFeatured](/employee-service/)[Zendesk for contact
center](/service/contact-center/)[Zendesk
Platform](/platform/)[Integrations](/marketplace/)
[Take a quick tour](/demo/)
Solutions
Business
- [Enterprise](/business/enterprise/)
- [Small business](/smb/)
- [Startups](/business/startups/)
Industries
- [Retail](/industries/retail/)
- [Financial Services](/industries/financial-services/)
- [Education](/education/)
- [Government](/industries/government/)
- [Manufacturing](/industries/manufacturing/)
- [Software](/software/)
- [Healthcare](/healthcare/)
- [Telecommunications](/telecommunications/)
---
Need more help? [Contact Professional
Services](/customer-experience/professional-services/)
#### Zendesk AI Summit 2025
Join 20,000+ leaders at our biggest digital event to see how AI delivers
resolutions at scale.
[Watch
now](https://virtualevents.zendeskai-summit.com/series/ai-summit-2025/landing_page?utm_source=navigation&utm_medium=webpromo&utm_campaign=_NA_2025Q3)
Resources
- [Trust and security](/trust-center/)
- [Events and webinars](/company/events/)
- [Customer stories](/why-zendesk/customers/)
- [Blog](/blog/)
- [CX Trends](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=navigation&utm_campaign=Other_Channel_Organic_other_AMER_2024_CXT-2025_webpromo_navigation)
- [What’s New with Zendesk](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/)
- [Newsroom](/newsroom/)
- [API and developers](/developers/)
- [Partners](/partner/)
- [Professional services](/customer-experience/professional-services/#professional-services/)
- [Training and certifications](https://training.zendesk.com)
- [Zendesk Help center](https://support.zendesk.com/hc/en-us/)
- [Community](/zendesk-community/)
[Pricing](/pricing/)
[Try for free](/register/)[View demo](/demo/)
# Deliver beautifully simple service with Zendesk AI Agents
Powering over 10,000 AI customers and counting
Use your work email to connect customer emails, apps, and invite team members.
Try for free
I agree to Zendesk contacting me with marketing-related communications.
By submitting, I agree to Zendesk's [Privacy
Notice](/company/agreements-and-terms/privacy-notice/).
## Trusted by 100,000+ companies
## Report
## Zendesk named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
Recognized for innovation, vision, and consistent execution in AI-powered
service
[Read the
report](/campaigns/gartner-mq-crm-2025?utm_medium=webpromo&utm_source=support%20ad&utm_campaign=Gartner2025_NA_2025Q4)
## Zendesk AI Summit
Top innovators and leaders from LinkedIn and OpenAI shared how they’re making
AI work in the real world. Explore their insights, deep dives, and new products
on-demand.
[Watch
now](https://virtualevents.zendeskai-summit.com/series/ai-summit-2025-video-hub/landing_page?utm_source=3pillar&utm_medium=webpromo&utm_campaign=ai_summit_3pillar_OD_NA_2025Q4)
#### Introducing Zendesk Voice AI agents
AI agents that are purpose-built for the voice channel and designed to
understand natural speech, take action, and resolve issues without needing to
escalate.
[Find out
more](/blog/zip2-advancing-the-resolution-platform-to-set-a-new-standard-for-service?utm_source=3pillar&utm_medium=webpromo&utm_campaign=ai_summit_3pillar_NA_2025Q4)
#### Introducing Zendesk Admin Copilot
The only proactive AI assistant built for admins—delivering a personalized
digest to highlight priorities, a conversational assistant, and carrying out
approved changes.
[Find out
more](/blog/zip2-advancing-the-resolution-platform-to-set-a-new-standard-for-service?utm_source=3pillar&utm_medium=webpromo&utm_campaign=ai_summit_3pillar_NA_2025Q4)
#### Introducing Zendesk IT asset management
Native IT asset management brings real-time tracking, faster troubleshooting,
and proactive lifecycle management—directly from your service desk.
[Find out
more](/blog/zip2-advancing-the-resolution-platform-to-set-a-new-standard-for-service?utm_source=3pillar&utm_medium=webpromo&utm_campaign=ai_summit_3pillar_NA_2025Q4)
## Perfect the customer experience
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
> “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be
> more efficient. That will allow our team to have more time to work on projects
> of importance to the business, be it driving revenue or new sales channels.”
*Ian Hunt
Director of CX at Liberty London
[Read customer story](/customer/liberty-london/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[Read customer story](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
> “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be
> more efficient. That will allow our team to have more time to work on projects
> of importance to the business, be it driving revenue or new sales channels.”
*Ian Hunt
Director of CX at Liberty London
[Read customer story](/customer/liberty-london/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[Read customer story](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
## Our award-winning service solution
## Recognized by industry leaders
## The complete customer service solution
Bring together customer conversations from all channels, giving agents the
context they need. Access dashboards and data easily for better service quality.
Start resolving requests automatically with Zendesk AI from day one.
[Explore customer service](/service/)
Watch video
## Make employee service effortless
Our employee service solution with Zendesk AI makes it simple for teams to get
the help they need and stay efficient at scale.
[Explore employee service](/employee-service/)
## Additional resources
[Product FeaturedA powerful, flexible platform](/platform/)
[ReportCX Trends
2025](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=resources&utm_campaign=Other_Channel__AMER_2024_CXT-2025_webpromo_resources)
[GuideZendesk AI: the service superpower](/blog/zendesk-ai/)
[ArticleWhat is customer support?](/blog/customer-support-vs-customer-service/)
### Exceed every customer expectation
[Try for free](/register/)[Get a demo](/demo/)
## Return on investment
## Maximize your ROI
You’ll save time and money with Zendesk. But don’t take it from us; take it
from Forrester. Their Total Economic Impact™ (TEI) study showed 301% return on
investment over three years.
[Read the full
study](/campaigns/total-economic-impact-of-zendesk/?utm_source=footer&utm_medium=webpromo&utm_campaign=Forrester-TEI-2025-Homepage_WW_2025Q3)
- ##### Improve time to value
Zendesk works out of the box. Solve customer problems right away, rather than
configuring complex software.
- ##### Reduce effort per ticket
Self-service and automation deflect up to 25% of agent contacts. Resolve
remaining tickets faster with rich customer insights.
- ##### Keep costs low
You don’t need a developer army to start using Zendesk, or an influx of agents
to keep using it. Efficiency and automation are baked in.
---
### 301%
Average ROI
Customers achieved over three years
### $23
Million
Net present value customers reached over three years
### 6
Months
Time it took for customers to receive payback
## The #1 service solution
## Powering 100,000+ of the best customer and employee experiences
[Try for free](/register/)[Get a demo](/demo/)
## Footer
### Products
- [Pricing](/pricing/)
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### Company
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- [Forum software](/service/help-center/community-software/)
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### How can we help? [Contact us.](/contact/)
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**CX Trends 2026**
Lead in the AI era with contextual intelligence
[Download
now](https://cxtrends.zendesk.com/?utm_source=eyebrow&utm_medium=webpromo&utm_campaign=CX_Trends_2026_Report_US_English_NA_2025Q4)
[/](/)
[Try for free](/register/)
##### Zendesk AI Agents
[Zendesk AI AgentsResolve customer and employee conversations across any
channel](/service/ai/ai-agents/)
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Zendesk AI](/service/ai/)
- [AI research](/blog/zendesk-ai/)
- [Trust and security](/service/customer-data-privacy-protection/)
##### Products
[Zendesk for customer serviceThe complete AI-powered solution](/service/)
Features
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Ticketing](/service/ticketing-system/)
- [Messaging and live chat](/service/messaging/)
- [Help center](/service/knowledge/)
- [Voice](/service/voice/)
- [Quality assurance](/service/quality-assurance/)
- [Data privacy and protection](/service/customer-data-privacy-protection/)
- [Workforce management](/service/workforce-management/)
---
Enhance your workflows
- [Zendesk for employee serviceFeatured](/employee-service/)
- [Zendesk for contact center](/service/contact-center/)
- [Zendesk Platform](/platform/)
- [Integrations](/marketplace/)
##### Solutions
Business
- [Enterprise](/business/enterprise/)
- [Small business](/business/smb/)
- [Startups](/business/startups/)
Industries
- [Retail](/industries/retail/)
- [Financial Services](/industries/financial-services/)
- [Education](/industries/education/)
- [Government](/industries/government/)
- [Manufacturing](/industries/manufacturing/)
- [Software](/industries/software/)
- [Healthcare](/industries/healthcare/)
- [Telecommunications](/industries/telecommunications/)
---
- [Contact Professional Services](/customer-experience/professional-services/)
##### Resources
- [Trust and security](/trust-center/)
- [Events and webinars](/company/events/)
- [Customer stories](/why-zendesk/customers/)
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Enhance your workflows
---
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# Deliver beautifully simple service with Zendesk AI Agents
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Use your work email to connect customer emails, apps, and invite team members.
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## Trusted by 100,000+ companies
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Recognized for innovation, vision, and consistent execution in AI-powered
service
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report](/campaigns/gartner-mq-crm-2025?utm_medium=webpromo&utm_source=support%20ad&utm_campaign=Gartner2025_NA_2025Q4)
## Zendesk AI Summit
Top innovators and leaders from LinkedIn and OpenAI shared how they’re making
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### Introducing Zendesk Voice AI agents
AI agents that are purpose-built for the voice channel and designed to
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escalate.
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more](/blog/zip2-advancing-the-resolution-platform-to-set-a-new-standard-for-service?utm_source=3pillar&utm_medium=webpromo&utm_campaign=ai_summit_3pillar_NA_2025Q4)
### Introducing Zendesk Admin Copilot
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Perfect the customer experience
> “Most businesses are sitting on a data gold mine within their customer
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> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
> “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be
> more efficient. That will allow our team to have more time to work on projects
> of importance to the business, be it driving revenue or new sales channels.”
*Ian Hunt
Director of CX at Liberty London
[Read customer story](/customer/liberty-london/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
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*Laurie Leduc
Head of Community Support
[Read customer story](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
> “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be
> more efficient. That will allow our team to have more time to work on projects
> of importance to the business, be it driving revenue or new sales channels.”
*Ian Hunt
Director of CX at Liberty London
[Read customer story](/customer/liberty-london/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[Read customer story](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
Our award-winning service solution
## Recognized by industry leaders
## The complete customer service solution
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## Make employee service effortless
Our employee service solution with Zendesk AI makes it simple for teams to get
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## Additional resources
[Product FeaturedA powerful, flexible platform](/platform/)
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2025](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=resources&utm_campaign=Other_Channel__AMER_2024_CXT-2025_webpromo_resources)
[Guide Zendesk AI: the service superpower](/blog/zendesk-ai/)
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## Maximize your ROI
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---
301%
Average ROI
Customers achieved over three years
$23
Million
Net present value customers reached over three years
6
Months
Time it took for customers to receive payback
The #1 service solution
## Powering 100,000+ of the best customer and employee experiences
[Try for free](/register/)[Get a demo](/demo/)
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