Track another competitor
Apr 2026
Call to action
Content
Design
Call to action changed to "Help Center Articles and discussions to answer your questions" from "Zendesk Help center"
Call to action changed to "Help Center Articles and discussions to answer your questions" from "Zendesk Help center"
New call to action: "Zendesk for Enterprise"
New call to action: "Zendesk for Small Business"
New call to action: "Zendesk for Startups"
Call to action removed: "Trust and security"
Call to action removed: "Data privacy and protection"
Call to action removed: "Messaging and live chat"
Moderate content change — ~19% of the page copy
Small visual change
Passages before
204
Passages after
218
Removed
28
Added
42
The captures, side by side
Before · March 2026
Extracted page copy (markdown)
[Skip to main content](#main-content)
Build the future of AI-powered service at Zendesk Relate, where leaders meet to
connect, learn, and discover new resolutions.
[Register
now](https://zendeskrelate.com/?utm_source=eyebrow&utm_medium=webpromo&utm_campaign=Relate_2026_eyebrowpromo_NA_2025Q2)
[/](/)
[Try for free](/register/)
##### Zendesk AI Agents
[Zendesk AI AgentsResolve customer and employee conversations across any
channel](/service/ai/ai-agents/)
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Zendesk AI](/service/ai/)
- [AI research](/blog/zendesk-ai/)
- [Trust and security](/service/customer-data-privacy-protection/)
##### Products
[Zendesk for customer serviceThe complete AI-powered solution](/service/)
Features
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Ticketing](/service/ticketing-system/)
- [Messaging and live chat](/service/messaging/)
- [Help center](/service/knowledge/)
- [Voice](/service/voice/)
- [Quality assurance](/service/quality-assurance/)
- [Data privacy and protection](/service/customer-data-privacy-protection/)
- [Workforce management](/service/workforce-management/)
---
Enhance your workflows
- [Zendesk for employee serviceFeatured](/employee-service/)
- [Zendesk for contact center](/service/contact-center/)
- [Zendesk Platform](/platform/)
- [Integrations](/marketplace/)
##### Solutions
Business
- [Enterprise](/business/enterprise/)
- [Small business](/business/smb/)
- [Startups](/business/startups/)
Industries
- [Retail](/industries/retail/)
- [Financial Services](/industries/financial-services/)
- [Education](/industries/education/)
- [Government](/industries/government/)
- [Manufacturing](/industries/manufacturing/)
- [Software](/industries/technology/)
- [Healthcare](/industries/healthcare/)
- [Telecommunications](/industries/telecommunications/)
---
- [Contact Professional Services](/customer-experience/professional-services/)
##### Resources
- [Trust and security](/trust-center/)
- [Events and webinars](/company/events/)
- [Customer stories](/why-zendesk/customers/)
- [Blog](/blog/)
- [CX Trends](https://zendeskrelate.com/?utm_source=navigation&utm_medium=webpromo&utm_campaign=Relate_2026_navigationpromo_NA_2026Q1)
- [What’s New with Zendesk](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/)
- [Newsroom](/newsroom/)
- [API and developers](/developers/)
- [Partners](/partner/)
- [Professional services](/customer-experience/professional-services/#professional-services/)
- [Training and certifications](https://training.zendesk.com)
- [Zendesk Help center](https://support.zendesk.com/hc/en-us/)
- [Community](/programs/zendesk-community/)
##### [Pricing](/pricing/)
##### Company
[About
us](/company/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://www.zendesk.com/company/careers/)[Inclusion
& Belonging](/company/belonging/)[Accessibility
Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/company/sustainability/)[Zendesk
Foundation](https://www.zendesk.org/)[Legal](/company/legal/)
##### Language
[English (US)](https://www.zendesk.com/)[English
(UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español
(LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English
(Australia)](https://www.zendesk.com/au/)[English
(India)](https://www.zendesk.com/in/)[English
(Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文
(台灣)](https://www.zendesk.tw/)[繁體中文
(香港特區)](https://www.zendesk.hk/)
##### Contact
[Contact Sales](/contact/)[Zendesk Help
center](https://support.zendesk.com/hc/en-us/?_ga=2.87833242.389796813.1713143946-1911925190.1713145373&_gl=1*iyltmf*_ga*MTkxMTkyNTE5MC4xNzEzMTQ1Mzcz*_ga_FBP7C61M6Z*MTcxMzUwODI0Ny4zMy4xLjE3MTM1MDgyNzAuMzcuMC4w/)
[Try for free](/register/)[Sign in](/login/)
[Sign in](/login/)
[Zendesk Help center](https://support.zendesk.com/hc/en-us/)
Company
[About
us](/company/)[Newsroom](/newsroom/)[Events](/company/events/)[Careers](https://www.zendesk.com/company/careers/)[Inclusion
& Belonging](/company/belonging/)[Accessibility
Plan](/company/policies-and-guidelines/accessibility-plan/)[Sustainability](/company/sustainability/)[Zendesk
Foundation](https://www.zendesk.org/)[Legal](/company/legal/)
[Contact us](/contact/)
Language
[English (US)](https://www.zendesk.com/)[English
(UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español
(LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English
(Australia)](https://www.zendesk.com/au/)[English
(India)](https://www.zendesk.com/in/)[English
(Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文
(台灣)](https://www.zendesk.tw/)[繁體中文
(香港特區)](https://www.zendesk.hk/)
[/](/)
Zendesk AI Agents
[Zendesk AI AgentsResolve customer and employee conversations across any
channel](/service/ai/ai-agents/)
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Zendesk AI](/service/ai/)
- [AI research](/blog/zendesk-ai/)
- [Trust and security](/service/customer-data-privacy-protection/)
Products
[Zendesk for customer serviceThe complete AI-powered
solution](/service/)
Features
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Ticketing](/service/ticketing-system/)
- [Messaging and live chat](/service/messaging/)
- [Help center](/service/knowledge/)
- [Voice](/service/voice/)
- [Quality assurance](/service/quality-assurance/)
- [Data privacy and protection](/service/customer-data-privacy-protection/)
- [Workforce management](/service/workforce-management/)
Enhance your workflows
---
[Zendesk for employee serviceFeatured](/employee-service/)[Zendesk for contact
center](/service/contact-center/)[Zendesk
Platform](/platform/)[Integrations](/marketplace/)
[Take a quick tour](/demo/)
Solutions
Business
- [Enterprise](/business/enterprise/)
- [Small business](/business/smb/)
- [Startups](/business/startups/)
Industries
- [Retail](/industries/retail/)
- [Financial Services](/industries/financial-services/)
- [Education](/industries/education/)
- [Government](/industries/government/)
- [Manufacturing](/industries/manufacturing/)
- [Software](/industries/technology/)
- [Healthcare](/industries/healthcare/)
- [Telecommunications](/industries/telecommunications/)
---
Need more help? [Contact Professional
Services](/customer-experience/professional-services/)
## Zendesk Relate 2026
Build the future of AI-powered service at Zendesk Relate, where leaders meet to
connect, learn, and discover new resolutions.
[Register
now](https://zendeskrelate.com/?utm_source=navigation&utm_medium=webpromo&utm_campaign=Relate_2026_navigationpromo_NA_2026Q1)
Resources
- [Trust and security](/trust-center/)
- [Events and webinars](/company/events/)
- [Customer stories](/why-zendesk/customers/)
- [Blog](/blog/)
- [CX Trends](https://zendeskrelate.com/?utm_source=navigation&utm_medium=webpromo&utm_campaign=Relate_2026_navigationpromo_NA_2026Q1)
- [What’s New with Zendesk](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/)
- [Newsroom](/newsroom/)
- [API and developers](/developers/)
- [Partners](/partner/)
- [Professional services](/customer-experience/professional-services/#professional-services/)
- [Training and certifications](https://training.zendesk.com)
- [Zendesk Help center](https://support.zendesk.com/hc/en-us/)
- [Community](/programs/zendesk-community/)
[Pricing](/pricing/)
[Try for free](/register/)[View demo](/demo/)
# Deliver beautifully simple service with Zendesk AI Agents
Powering over 20,000 AI customers and counting
Use your work email to connect customer emails, apps, and invite team members.
Try for free
I agree to Zendesk contacting me with marketing-related communications.
By submitting, I agree to Zendesk's [Privacy
Notice](/company/agreements-and-terms/privacy-notice/).
## Trusted by 100,000+ companies
From inspiring success stories, to the latest product innovations, Relate is
where service leaders connect, learn, and discover new resolutions.
Join us in-person
May 18-20, 2026
Denver, CO
[Register
now](https://zendeskrelate.com/?utm_source=other&utm_medium=webpromo&utm_campaign=Relate_2026_countdownpromo_NA_2026Q1)
### Save your seat
77d22h8m
### Ali Wong
Award-winning comedian, writer, actress, director, and New York Times
best-selling author
Report
## Zendesk named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
Recognized for innovation, vision, and consistent execution in AI-powered
service
[Read the report](/campaigns/gartner-mq-crm-2025/)
Perfect the customer experience
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
> “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be
> more efficient. That will allow our team to have more time to work on projects
> of importance to the business, be it driving revenue or new sales channels.”
*Ian Hunt
Director of CX at Liberty London
[Read customer story](/customer/liberty-london/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[Read customer story](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
> “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be
> more efficient. That will allow our team to have more time to work on projects
> of importance to the business, be it driving revenue or new sales channels.”
*Ian Hunt
Director of CX at Liberty London
[Read customer story](/customer/liberty-london/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[Read customer story](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
Our award-winning service solution
## Recognized by industry leaders
## The complete customer service solution
Bring together customer conversations from all channels, giving agents the
context they need. Access dashboards and data easily for better service quality.
Start resolving requests automatically with Zendesk AI from day one.
[Explore customer service](/service/)
Watch video
## Make employee service effortless
Our employee service solution with Zendesk AI makes it simple for teams to get
the help they need and stay efficient at scale.
[Explore employee service](/employee-service/)
BREAK THROUGH THE AUTOMATION GLASS CEILING
## Improve faster with the Resolution Learning Loop™
Automate 80%+ of interactions by connecting AI, human agents, and knowledge on
one platform. By applying Zendesk AI to unified interaction data, the Resolution
Learning Loop™ continually increases automation rates and quality.
[Learn
more](/blog/zip2-breaking-through-the-automation-glass-ceiling-with-the-resolution-learning-loop/)
[https://web-assets.zendesk.com/zendesk/pages/home/Video_ResolutionLearningLoop__en_us.mp4](https://web-assets.zendesk.com/zendesk/pages/home/Video_ResolutionLearningLoop__en_us.mp4)
## Additional resources
[Product FeaturedA powerful, flexible platform](/platform/)
[Report CX Trends
2026](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=resources&utm_campaign=Other_Channel__AMER_2024_CXT-2025_webpromo_resources)
[Guide Zendesk AI: the service superpower](/blog/zendesk-ai/)
[Article What is customer support?](/blog/customer-support-vs-customer-service/)
## Exceed every customer expectation
[Try for free](/register/)[Get a demo](/demo/)
Return on investment
## Maximize your ROI
You’ll save time and money with Zendesk. But don’t take it from us; take it
from Forrester. Their Total Economic Impact™ (TEI) study showed 301% return on
investment over three years.
[Read the full
study](/campaigns/total-economic-impact-of-zendesk/?utm_source=footer&utm_medium=webpromo&utm_campaign=Forrester-TEI-2025-Homepage_WW_2025Q3)
- ### Improve time to value
Zendesk works out of the box. Solve customer problems right away, rather than
configuring complex software.
- ### Reduce effort per ticket
Self-service and automation deflect up to 25% of agent contacts. Resolve
remaining tickets faster with rich customer insights.
- ### Keep costs low
You don’t need a developer army to start using Zendesk, or an influx of agents
to keep using it. Efficiency and automation are baked in.
---
301%
Average ROI
Customers achieved over three years
$23
Million
Net present value customers reached over three years
6
Months
Time it took for customers to receive payback
The #1 service solution
## Powering 100,000+ of the best customer and employee experiences
[Try for free](/register/)[Get a demo](/demo/)
## Footer
### Products
- [Pricing](/pricing/)
- [Zendesk for customer service](/service/)
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- [Zendesk for contact center](/service/contact-center/) New
- [Integrations](/marketplace/)
- [System status](https://status.zendesk.com/)
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### Features
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [AI and automation](/service/ai/)
- [Messaging and live chat](/service/messaging/)
- [Advanced Data Privacy and Protection](/service/customer-data-privacy-protection/)
- [Help center](/service/help-center/)
- [Ticketing system](/service/ticketing-system/)
- [Knowledge base software](/service/help-center/knowledge-base-software/)
- [Voice](/service/voice/)
- [Community forums](/service/community-forum/)
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- [Quality assurance](/service/quality-assurance/)
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### Resources
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- [Live chat software](/service/messaging/live-chat-software/)
- [Forum software](/service/help-center/community-software/)
- [Help desk software](/service/help-desk-software/)
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After · April 2026
Extracted page copy (markdown)
[Skip to main content](#main-content)
Experience the future of agentic service live in Denver, join May 18-20 for the
leading service event of the year.
Experience the future of agentic service live in Denver, join May 18-20 for the
leading service event of the year.
[Register
now](https://zendeskrelate.com/?utm_source=eyebrow&utm_medium=webpromo&utm_campaign=Relate_2026_eyebrowpromo_NA_2025Q2)
[/](/)
[Try for free](/register/)
##### Platform
- [Zendesk Resolution PlatformDeliver faster, higher quality resolutions with the only AI-first service platform](/platform/)
- [Zendesk AIPower your service with AI that continuously improves every resolution](/service/ai/)
- [Reporting and analyticsTurn service insights into better outcomes](/service/analytics/)
- [MarketplaceFind 1,800+ apps, partners, and integrations to serve customers and employees](/marketplace/)
- [Actions and integrationsDrive resolutions across unified data and systems](/platform/#Actionsandintegrations)
- [Security and TrustDeploy trusted service with enterprise-grade security and AI governance](/trust-center/)
##### Products
- [Customer ServiceManage and resolve customer inquiries across all channels in one place](/service/)
- [Employee ServiceGive employees the fastest resolutions through a scalable, intuitive platform](/employee-service/)
- [Contact CenterDeliver AI-powered resolutions for every call, every channel, every time](/service/contact-center/)
- [AI agentsResolve even the most complex issues on any channel autonomously](/service/ai/ai-agents/)
- [CopilotEmpower service teams with the only proactive AI assistant](/service/ai/copilot/)
- [Quality assuranceImprove your service overtime with automatic human and AI agent scoring](/service/quality-assurance/)
- [Workforce ManagementForecast, staff, and manage agent schedules with AI-powered precision](/service/workforce-management/)
##### Solutions
Common use cases
- [Messaging and live chatEngage customers on your website or mobile app](/service/messaging/)
- [TicketingTrack, organize, and resolve all your tickets in one place](/service/ticketing-system/)
- [IT service managementIT support that empowers your workforce](/employee-service/itsm/)
- [Knowledge basePower every resolution with connected knowledge](/service/knowledge/)
- [VoiceManage and resolve customer calls with AI](/service/voice/)
By business type
- [StartupsGet 6 months of Zendesk free for qualified startups](/business/startups/)
- [RetailTurn service into smarter selling](/industries/retail/)
- [Financial ServicesSecure service that builds financial trust](/industries/financial-services/)
- [TechnologyTransform support to drive net retention](/industries/software/)
- [GovernmentReliable support that serves every citizen](/industries/government/)
- [Media and entertainmentEngage audiences and elevate experiences](/industries/media/)
- [EducationCreate better student experiences](/industries/education/)
- [ManufacturingStrengthen customer and partner relationships](/industries/manufacturing/)
- [HealthcareBuild healthier patient experiences](/industries/healthcare/)
- [TelecommunicationsImprove retention with seamless support](/industries/telecommunications/)
##### Resources
Learn
- [Customer storiesSuccess stories from customers who love Zendesk](/why-zendesk/customers/)
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- [CareersWant to work at Zendesk? Check out our current openings](/company/careers/)
Latest News
## Zendesk Relate 2026
Experience the future of agentic service live in Denver, join May 18-20 for the
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Platform
- [Zendesk Resolution PlatformDeliver faster, higher quality resolutions with the only AI-first service platform](/platform/)
- [Zendesk AIPower your service with AI that continuously improves every resolution](/service/ai/)
- [Reporting and analyticsTurn service insights into better outcomes](/service/analytics/)
- [MarketplaceFind 1,800+ apps, partners, and integrations to serve customers and employees](/marketplace/)
- [Actions and integrationsDrive resolutions across unified data and systems](/platform/#Actionsandintegrations)
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Products
- [Customer ServiceManage and resolve customer inquiries across all channels in one place](/service/)
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-
- [AI agentsResolve even the most complex issues on any channel autonomously](/service/ai/ai-agents/)
- [CopilotEmpower service teams with the only proactive AI assistant](/service/ai/copilot/)
- [Quality assuranceImprove your service overtime with automatic human and AI agent scoring](/service/quality-assurance/)
- [Workforce ManagementForecast, staff, and manage agent schedules with AI-powered precision](/service/workforce-management/)
Solutions
Common use cases
- [Messaging and live chatEngage customers on your website or mobile app](/service/messaging/)
- [TicketingTrack, organize, and resolve all your tickets in one place](/service/ticketing-system/)
- [IT service managementIT support that empowers your workforce](/employee-service/itsm/)
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By business type
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- [View all business types](/industries/)
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Learn
- [Customer storiesSuccess stories from customers who love Zendesk](/why-zendesk/customers/)
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Company
- [About UsLearn why Zendesk is the leader in AI customer service](/company/)
- [NewsroomSee news updates and press about Zendesk](/newsroom/)
- [CareersWant to work at Zendesk? Check out our current openings](/company/careers/)
Latest News
## Zendesk Relate 2026
Experience the future of agentic service live in Denver, join May 18-20 for the
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[Pricing](/pricing/)
[Try for free](/register/)[View demo](/demo/)
# Deliver beautifully simple service with Zendesk AI Agents
Powering over 20,000 AI customers and counting
Use your work email to connect customer emails, apps, and invite team members.
Try for free
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## Trusted by 100,000+ companies
Experience the future of agentic service live at the leading service event of
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Join us in-person
May 18-20, 2026
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[Register
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### Secure your spot
46d22h49m
### Ali Wong
Award-winning comedian, writer, actress, director, and New York Times
best-selling author
Zendesk + ForethoughtNEW
## Self‑improving AI Agents on any platform
Deploy AI agents that learn and improve on any platform. Powered by the Zendesk
Resolution Learning Loop, every resolution makes the next one better, improving
performance over time.
[Request Forethought
demo](https://forethought.ai/forethought-demo?utm_source=ZDwebpromo)[Learn
more](/blog/zip1-forethought-future-of-service-self-improving-ai/)
Perfect the customer experience
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
> “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be
> more efficient. That will allow our team to have more time to work on projects
> of importance to the business, be it driving revenue or new sales channels.”
*Ian Hunt
Director of CX at Liberty London
[Read customer story](/customer/liberty-london/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[Read customer story](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
> “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be
> more efficient. That will allow our team to have more time to work on projects
> of importance to the business, be it driving revenue or new sales channels.”
*Ian Hunt
Director of CX at Liberty London
[Read customer story](/customer/liberty-london/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[Read customer story](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
## Zendesk named a Strong Performer in The Forrester Wave™
[Learn more](/campaigns/forrester-wave-css-2026/)
Our award-winning service solution
## Recognized by industry leaders
## The complete customer service solution
Bring together customer conversations from all channels, giving agents the
context they need. Access dashboards and data easily for better service quality.
Start resolving requests automatically with Zendesk AI from day one.
[Explore customer service](/service/)
Watch video
## Make employee service effortless
Our employee service solution with Zendesk AI makes it simple for teams to get
the help they need and stay efficient at scale.
[Explore employee service](/employee-service/)
BREAK THROUGH THE AUTOMATION GLASS CEILING
## Improve faster with the Resolution Learning Loop™
Automate 80%+ of interactions by connecting AI, human agents, and knowledge on
one platform. By applying Zendesk AI to unified interaction data, the Resolution
Learning Loop™ continually increases automation rates and quality.
[Learn
more](/blog/zip2-breaking-through-the-automation-glass-ceiling-with-the-resolution-learning-loop/)
[https://web-assets.zendesk.com/zendesk/pages/home/Video_ResolutionLearningLoop__en_us.mp4](https://web-assets.zendesk.com/zendesk/pages/home/Video_ResolutionLearningLoop__en_us.mp4)
## Additional resources
[Product FeaturedA powerful, flexible platform](/platform/)
[Report CX Trends
2026](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=resources&utm_campaign=Other_Channel__AMER_2024_CXT-2025_webpromo_resources)
[Guide Zendesk AI: the service superpower](/blog/zendesk-ai/)
[Article What is customer support?](/blog/customer-support-vs-customer-service/)
## Exceed every customer expectation
[Try for free](/register/)[Get a demo](/demo/)
Return on investment
## Maximize your ROI
You’ll save time and money with Zendesk. But don’t take it from us; take it
from Forrester. Their Total Economic Impact™ (TEI) study showed 301% return on
investment over three years.
[Read the full
study](/campaigns/total-economic-impact-of-zendesk/?utm_source=footer&utm_medium=webpromo&utm_campaign=Forrester-TEI-2025-Homepage_WW_2025Q3)
- ### Improve time to value
Zendesk works out of the box. Solve customer problems right away, rather than
configuring complex software.
- ### Reduce effort per ticket
Self-service and automation deflect up to 25% of agent contacts. Resolve
remaining tickets faster with rich customer insights.
- ### Keep costs low
You don’t need a developer army to start using Zendesk, or an influx of agents
to keep using it. Efficiency and automation are baked in.
---
301%
Average ROI
Customers achieved over three years
$23
Million
Net present value customers reached over three years
6
Months
Time it took for customers to receive payback
The #1 service solution
## Powering 100,000+ of the best customer and employee experiences
[Try for free](/register/)[Get a demo](/demo/)
## Footer
##### Products
[Pricing](/pricing/)
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