Track another competitor
Jun 2026
Positioning
Call to action
Page title
Content
Design
New headline: "AI-powered service platform"
Previous headline: "Deliver beautifully simple service with Zendesk AI Agents"
Call to action changed to "Explore the platform" from "Explore customer service"
New call to action: "Read the report"
New call to action: "Guide Zendesk AI: the service superpower Learn more"
Call to action removed: "Explore employee service"
Call to action removed: "Guide Zendesk AI: the service superpower"
Page title changed from "Zendesk: Transform Customer & Employee Service with AI Agents" to "AI-Powered Service Platform | Zendesk"
Large content change — ~72% of the page copy
Large visual change
Passages before
217
Passages after
410
Removed
105
Added
298
The captures, side by side
Before · May 2026
Extracted page copy (markdown)
[Skip to main content](#main-content)
Experience the future of agentic service from anywhere, join May 21 for the
leading service event of the year.
Experience the future of agentic service from anywhere, join May 21 for the
leading service event of the year.
[Register for
free](https://virtualevents.zendesk.com/series/relate-26/landing_page?webinar_id=0ff877d2baab&utm_medium=webpromo&utm_source=eyebrow&utm_campaign=Relate_2026_DIG_eye_na_NA_2026Q1)
[/](/)
[Try for free](/register/)
##### Platform
- [Zendesk Resolution PlatformDeliver faster, higher quality resolutions with the only AI-first service platform](/platform/)
- [Zendesk AIPower your service with AI that continuously improves every resolution](/service/ai/)
- [Reporting and analyticsTurn service insights into better outcomes](/service/analytics/)
- [MarketplaceFind 1,800+ apps, partners, and integrations to serve customers and employees](/marketplace/)
- [Actions and integrationsDrive resolutions across unified data and systems](/platform/#Actionsandintegrations)
- [Security and TrustDeploy trusted service with enterprise-grade security and AI governance](/trust-center/)
##### Products
- [Customer ServiceManage and resolve customer inquiries across all channels in one place](/service/)
- [Employee ServiceGive employees the fastest resolutions through a scalable, intuitive platform](/employee-service/)
- [Contact CenterDeliver AI-powered resolutions for every call, every channel, every time](/service/contact-center/)
- [AI agentsResolve even the most complex issues on any channel autonomously](/service/ai/ai-agents/)
- [CopilotEmpower service teams with the only proactive AI assistant](/service/ai/copilot/)
- [Quality assuranceImprove your service overtime with automatic human and AI agent scoring](/service/quality-assurance/)
- [Workforce ManagementForecast, staff, and manage agent schedules with AI-powered precision](/service/workforce-management/)
##### Solutions
Common use cases
- [Messaging and live chatEngage customers on your website or mobile app](/service/messaging/)
- [TicketingTrack, organize, and resolve all your tickets in one place](/service/ticketing-system/)
- [IT service managementIT support that empowers your workforce](/employee-service/itsm/)
- [Knowledge basePower every resolution with connected knowledge](/service/knowledge/)
- [VoiceManage and resolve customer calls with AI](/service/voice/)
By business type
- [StartupsGet 6 months of Zendesk free for qualified startups](/business/startups/)
- [RetailTurn service into smarter selling](/industries/retail/)
- [Financial ServicesSecure service that builds financial trust](/industries/financial-services/)
- [TechnologyTransform support to drive net retention](/industries/software/)
- [GovernmentReliable support that serves every citizen](/industries/government/)
- [Media and entertainmentEngage audiences and elevate experiences](/industries/media/)
- [EducationCreate better student experiences](/industries/education/)
- [ManufacturingStrengthen customer and partner relationships](/industries/manufacturing/)
- [HealthcareBuild healthier patient experiences](/industries/healthcare/)
- [TelecommunicationsImprove retention with seamless support](/industries/telecommunications/)
##### Resources
Learn
- [Customer storiesSuccess stories from customers who love Zendesk](/why-zendesk/customers/)
- [BlogContent focused on growing and scaling your support teams](/blog/)
- [EventsDiscover popular local events, browse by category, or view on-demand options](/company/events/)
- [CX TrendsOur flagship report, covering the five trends shaping the future of CX](https://cxtrends.zendesk.com/?utm_source=navigation&utm_medium=webpromo&utm_campaign=CX_Trends_2026_Report_US_English_NA_2025Q4)
Support
- [Help CenterArticles and discussions to answer your questions](https://support.zendesk.com/hc/en-us/)
- [CommunityConnect, learn, and share with other Zendesk users](/programs/zendesk-community/)
- [PartnersFind a partner to help your business integrate with Zendesk solutions](/partner/)
- [What's newStay up to date with new product releases](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/)
Company
- [About UsLearn why Zendesk is the leader in AI customer service](/company/)
- [NewsroomSee news updates and press about Zendesk](/newsroom/)
- [CareersWant to work at Zendesk? Check out our current openings](/company/careers/)
Latest News
## Zendesk Relate 2026
Experience the future of agentic service from anywhere, join May 21 for the
leading service event of the year.
[Register for
free](https://virtualevents.zendesk.com/series/relate-26/landing_page?webinar_id=0ff877d2baab&utm_medium=webpromo&utm_source=navigation&utm_campaign=Relate_2026_DIG_nav_na_NA_2026Q1)
[Pricing](/pricing/)[Sign in](/login/)
##### Language
[English (US)](https://www.zendesk.com/)[English
(UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español
(LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English
(Australia)](https://www.zendesk.com/au/)[English
(India)](https://www.zendesk.com/in/)[English
(Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文
(台灣)](https://www.zendesk.tw/)[繁體中文
(香港特區)](https://www.zendesk.hk/)
[Try for free](/register/)[Contact us](/contact/)
[Sign in](/login/)
[Contact us](/contact/)
Language
[English (US)](https://www.zendesk.com/)[English
(UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español
(LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English
(Australia)](https://www.zendesk.com/au/)[English
(India)](https://www.zendesk.com/in/)[English
(Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文
(台灣)](https://www.zendesk.tw/)[繁體中文
(香港特區)](https://www.zendesk.hk/)
[/](/)
Platform
- [Zendesk Resolution PlatformDeliver faster, higher quality resolutions with the only AI-first service platform](/platform/)
- [Zendesk AIPower your service with AI that continuously improves every resolution](/service/ai/)
- [Reporting and analyticsTurn service insights into better outcomes](/service/analytics/)
- [MarketplaceFind 1,800+ apps, partners, and integrations to serve customers and employees](/marketplace/)
- [Actions and integrationsDrive resolutions across unified data and systems](/platform/#Actionsandintegrations)
- [Security and TrustDeploy trusted service with enterprise-grade security and AI governance](/trust-center/)
Products
- [Customer ServiceManage and resolve customer inquiries across all channels in one place](/service/)
- [Employee ServiceGive employees the fastest resolutions through a scalable, intuitive platform](/employee-service/)
- [Contact CenterDeliver AI-powered resolutions for every call, every channel, every time](/service/contact-center/)
-
- [AI agentsResolve even the most complex issues on any channel autonomously](/service/ai/ai-agents/)
- [CopilotEmpower service teams with the only proactive AI assistant](/service/ai/copilot/)
- [Quality assuranceImprove your service overtime with automatic human and AI agent scoring](/service/quality-assurance/)
- [Workforce ManagementForecast, staff, and manage agent schedules with AI-powered precision](/service/workforce-management/)
Solutions
Common use cases
- [Messaging and live chatEngage customers on your website or mobile app](/service/messaging/)
- [TicketingTrack, organize, and resolve all your tickets in one place](/service/ticketing-system/)
- [IT service managementIT support that empowers your workforce](/employee-service/itsm/)
- [Knowledge basePower every resolution with connected knowledge](/service/knowledge/)
- [VoiceManage and resolve customer calls with AI](/service/voice/)
By business type
- [StartupsGet 6 months of Zendesk free for qualified startups](/business/startups/)
- [RetailTurn service into smarter selling](/industries/retail/)
- [Financial ServicesSecure service that builds financial trust](/industries/financial-services/)
- [TechnologyTransform support to drive net retention](/industries/software/)
- [GovernmentReliable support that serves every citizen](/industries/government/)
- [View all business types](/industries/)
Resources
Learn
- [Customer storiesSuccess stories from customers who love Zendesk](/why-zendesk/customers/)
- [BlogContent focused on growing and scaling your support teams](/blog/)
- [EventsDiscover popular local events, browse by category, or view on-demand options](/company/events/)
- [CX TrendsOur flagship report, covering the five trends shaping the future of CX](https://cxtrends.zendesk.com/?utm_source=navigation&utm_medium=webpromo&utm_campaign=CX_Trends_2026_Report_US_English_NA_2025Q4)
Support
- [Help CenterArticles and discussions to answer your questions](https://support.zendesk.com/hc/en-us/)
- [CommunityConnect, learn, and share with other Zendesk users](/programs/zendesk-community/)
- [PartnersFind a partner to help your business integrate with Zendesk solutions](/partner/)
- [What's newStay up to date with new product releases](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/)
Company
- [About UsLearn why Zendesk is the leader in AI customer service](/company/)
- [NewsroomSee news updates and press about Zendesk](/newsroom/)
- [CareersWant to work at Zendesk? Check out our current openings](/company/careers/)
Latest News
## Zendesk Relate 2026
Experience the future of agentic service from anywhere, join May 21 for the
leading service event of the year.
[Register for
free](https://virtualevents.zendesk.com/series/relate-26/landing_page?webinar_id=0ff877d2baab&utm_medium=webpromo&utm_source=navigation&utm_campaign=Relate_2026_DIG_nav_na_NA_2026Q1)
[Pricing](/pricing/)
[Try for free](/register/)[View demo](/demo/)
# Deliver beautifully simple service with Zendesk AI Agents
Powering over 20,000 AI customers and counting
**14-day free trial.** No credit card required.
Use your work email to connect customer emails, apps, and invite team members.
Try for free
I agree to Zendesk contacting me with marketing-related communications.
By submitting, I agree to Zendesk's [Privacy
Notice](/company/agreements-and-terms/privacy-notice/).
## Trusted by 100,000+ companies
Experience the future of agentic service live at the leading service event of
the year.
Join us in-person
May 18-20, 2026
Denver, CO
[Register
now](https://zendeskrelate.com/?utm_source=other&utm_medium=webpromo&utm_campaign=Relate_2026_countdownpromo2_NA_2026Q2)
Watch the digital event
May 21, 2026
[Watch
online](https://virtualevents.zendesk.com/series/relate-26/landing_page?utm_medium=webpromo&utm_source=homepage&utm_campaign=Relate_2026_Countdown_2_NA_2026Q1)
### Secure your spot
16d22h22m
### Ali Wong
Award-winning comedian, writer, actress, director, and New York Times
best-selling author
Zendesk + ForethoughtNEW
## Self‑improving AI Agents on any platform
Deploy AI agents that learn and improve on any platform. Powered by the Zendesk
Resolution Learning Loop, every resolution makes the next one better, improving
performance over time.
[Request Forethought
demo](https://forethought.ai/forethought-demo?utm_source=ZDwebpromo)[Learn
more](/blog/zip1-forethought-future-of-service-self-improving-ai/)
Perfect the customer experience
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
> “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be
> more efficient. That will allow our team to have more time to work on projects
> of importance to the business, be it driving revenue or new sales channels.”
*Ian Hunt
Director of CX at Liberty London
[Read customer story](/customer/liberty-london/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[Read customer story](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
> “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be
> more efficient. That will allow our team to have more time to work on projects
> of importance to the business, be it driving revenue or new sales channels.”
*Ian Hunt
Director of CX at Liberty London
[Read customer story](/customer/liberty-london/)*
> “Zendesk’s integration capabilities, flexibility, and feature depth allow
> me to be creative with how we’re using it. And they let us scale in really
> interesting and powerful ways.”
*Laurie Leduc
Head of Community Support
[Read customer story](/customer/khan-academy/)*
> “The workflows we built in Zendesk Suite allowed us to achieve or exceed
> customer expectations in handling urgent issues.”
*Caitlin Wood
Vice President of Customer Operations
[Read customer story](/customer/zerofox/)*
> “Most businesses are sitting on a data gold mine within their customer
> profiles. We use Zendesk...to get data on customer interactions that no one
> else is collecting.”
*Gershwin Exeter
Vice President of Global Services
[Read customer story](/customer/thrasio/)*
## Zendesk named a Strong Performer in The Forrester Wave™
[Learn more](/campaigns/forrester-wave-css-2026/)
Our award-winning service solution
## Recognized by industry leaders
## The complete customer service solution
Bring together customer conversations from all channels, giving agents the
context they need. Access dashboards and data easily for better service quality.
Start resolving requests automatically with Zendesk AI from day one.
[Explore customer service](/service/)
Watch video
## Make employee service effortless
Our employee service solution with Zendesk AI makes it simple for teams to get
the help they need and stay efficient at scale.
[Explore employee service](/employee-service/)
BREAK THROUGH THE AUTOMATION GLASS CEILING
## Improve faster with the Resolution Learning Loop™
Automate 80%+ of interactions by connecting AI, human agents, and knowledge on
one platform. By applying Zendesk AI to unified interaction data, the Resolution
Learning Loop™ continually increases automation rates and quality.
[Learn
more](/blog/zip2-breaking-through-the-automation-glass-ceiling-with-the-resolution-learning-loop/)
[https://web-assets.zendesk.com/zendesk/pages/home/Video_ResolutionLearningLoop__en_us.mp4](https://web-assets.zendesk.com/zendesk/pages/home/Video_ResolutionLearningLoop__en_us.mp4)
## Additional resources
[Product FeaturedA powerful, flexible platform](/platform/)
[Report CX Trends
2026](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=resources&utm_campaign=Other_Channel__AMER_2024_CXT-2025_webpromo_resources)
[Guide Zendesk AI: the service superpower](/blog/ai/zendesk-ai/)
[Article What is customer
support?](/blog/customer-service/support/what-is-customer-service/customer-support-vs-customer-service/)
## Exceed every customer expectation
[Try for free](/register/)[Get a demo](/demo/)
Return on investment
## Maximize your ROI
You’ll save time and money with Zendesk. But don’t take it from us; take it
from Forrester. Their Total Economic Impact™ (TEI) study showed 301% return on
investment over three years.
[Read the full
study](/campaigns/total-economic-impact-of-zendesk/?utm_source=footer&utm_medium=webpromo&utm_campaign=Forrester-TEI-2025-Homepage_WW_2025Q3)
- ### Improve time to value
Zendesk works out of the box. Solve customer problems right away, rather than
configuring complex software.
- ### Reduce effort per ticket
Self-service and automation deflect up to 25% of agent contacts. Resolve
remaining tickets faster with rich customer insights.
- ### Keep costs low
You don’t need a developer army to start using Zendesk, or an influx of agents
to keep using it. Efficiency and automation are baked in.
---
301%
Average ROI
Customers achieved over three years
$23
Million
Net present value customers reached over three years
6
Months
Time it took for customers to receive payback
The #1 service solution
## Powering 100,000+ of the best customer and employee experiences
[Try for free](/register/)[Get a demo](/demo/)
## Footer
##### Products
[Pricing](/pricing/)
[Zendesk for customer service](/service/)
[Zendesk for employee service](/employee-service/)
[Zendesk for contact center](/service/contact-center/)
[Integrations](/marketplace/)
[System status](https://status.zendesk.com/)
[Sign in](/login/)
[Demo](/demo/)
[Zendesk for Enterprise](/business/enterprise/)
[Zendesk for Small Business](/business/smb/)
[Zendesk for Startups](/business/startups/)
##### Features
[AI agents](/service/ai/ai-agents/)
[Copilot](/service/ai/copilot/)
[Zendesk AI](/service/ai/)
[Messaging and live chat](/service/messaging/)
[Advanced Data Privacy and
Protection](/service/customer-data-privacy-protection/)
[Knowledge base](/service/help-center/)
[Ticketing](/service/ticketing-system/)
[Voice](/service/voice/)
[Community forums](/service/community-forum/)
[Reporting and analytics](/service/analytics/)
[Workforce management](/service/workforce-management/)
[Quality assurance](/service/quality-assurance/)
[Live chat](/service/ai/live-chat/)
[Client portal](/service/customer-portal/)
##### Resources
[Help center](https://support.zendesk.com/hc/en-us/)
[Security](/trust-center/)
[API and developers](/developers/)
[Blog](/blog/)
[AI research](/blog/ai/zendesk-ai/)
[Events and webinars](/company/events/)
[Customer stories](/why-zendesk/customers/)
[Training](https://training.zendesk.com/)
[Partners](/partner/)
[Professional services](/customer-experience/)
[Trial experience & FAQs](/free-trial/)
##### Company
[About us](/company/)
[Newsroom](/newsroom/)
[What is Zendesk?](/what-is-zendesk/)
[Careers](https://www.zendesk.com/company/careers/)
[Inclusion & Belonging](/company/belonging/)
[Accessibility Plan](/company/policies-and-guidelines/accessibility-plan/)
[Accessibility Plan - 2025 Progress
Report](https://support.zendesk.com/hc/en-us/articles/9827868644378)
[Accessibility Plan - 2024 Progress
Report](https://support.zendesk.com/hc/en-us/articles/9827830827802)
[Zendesk Foundation](https://www.zendesk.org/)
[Zendesk Ventures](/company/ventures/)
[Legal](/company/legal/)
##### Popular topics
[CX Trends
2026](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=footer&utm_campaign=Other_Channel_Organic_other_AMER_2024_CXT-2025_webpromo_footer)
[Product
updates](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/)
[Sustainability report](/company/sustainability/)
[Join our research panel](/programs/experience-research-panel/)
[Customer service
software](/service/ticketing-system/customer-service-management-software/)
[Help desk ticketing software](/service/help-desk-software/ticketing-system/)
[Live chat software](/service/messaging/live-chat-software/)
[Forum software](/service/help-center/community-software/)
[Help desk software](/service/help-desk-software/)
[Client portal software](/service/help-center/client-portal/)
[Knowledge base software](/service/help-center/knowledge-base-software/)
[Top AI agents](/service/ai/top-ai-agents/)
### Products
- [Pricing](/pricing/)
- [Zendesk for customer service](/service/)
- [Zendesk for employee service](/employee-service/)
- [Zendesk for contact center](/service/contact-center/)
- [Integrations](/marketplace/)
- [System status](https://status.zendesk.com/)
- [Sign in](/login/)
- [Demo](/demo/)
- [Zendesk for Enterprise](/business/enterprise/)
- [Zendesk for Small Business](/business/smb/)
- [Zendesk for Startups](/business/startups/)
### Features
- [AI agents](/service/ai/ai-agents/)
- [Copilot](/service/ai/copilot/)
- [Zendesk AI](/service/ai/)
- [Messaging and live chat](/service/messaging/)
- [Advanced Data Privacy and Protection](/service/customer-data-privacy-protection/)
- [Knowledge base](/service/help-center/)
- [Ticketing](/service/ticketing-system/)
- [Voice](/service/voice/)
- [Community forums](/service/community-forum/)
- [Reporting and analytics](/service/analytics/)
- [Workforce management](/service/workforce-management/)
- [Quality assurance](/service/quality-assurance/)
- [Live chat](/service/ai/live-chat/)
- [Client portal](/service/customer-portal/)
### Resources
- [Help center](https://support.zendesk.com/hc/en-us/)
- [Security](/trust-center/)
- [API and developers](/developers/)
- [Blog](/blog/)
- [AI research](/blog/ai/zendesk-ai/)
- [Events and webinars](/company/events/)
- [Customer stories](/why-zendesk/customers/)
- [Training](https://training.zendesk.com/)
- [Partners](/partner/)
- [Professional services](/customer-experience/)
- [Trial experience & FAQs](/free-trial/)
### Company
- [About us](/company/)
- [Newsroom](/newsroom/)
- [What is Zendesk?](/what-is-zendesk/)
- [Careers](https://www.zendesk.com/company/careers/)
- [Inclusion & Belonging](/company/belonging/)
- [Accessibility Plan](/company/policies-and-guidelines/accessibility-plan/)
- [Accessibility Plan - 2025 Progress Report](https://support.zendesk.com/hc/en-us/articles/9827868644378)
- [Accessibility Plan - 2024 Progress Report](https://support.zendesk.com/hc/en-us/articles/9827830827802)
- [Zendesk Foundation](https://www.zendesk.org/)
- [Zendesk Ventures](/company/ventures/)
- [Legal](/company/legal/)
### Popular topics
- [CX Trends 2026](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=footer&utm_campaign=Other_Channel_Organic_other_AMER_2024_CXT-2025_webpromo_footer)
- [Product updates](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/)
- [Sustainability report](/company/sustainability/)
- [Join our research panel](/programs/experience-research-panel/)
- [Customer service software](/service/ticketing-system/customer-service-management-software/)
- [Help desk ticketing software](/service/help-desk-software/ticketing-system/)
- [Live chat software](/service/messaging/live-chat-software/)
- [Forum software](/service/help-center/community-software/)
- [Help desk software](/service/help-desk-software/)
- [Client portal software](/service/help-center/client-portal/)
- [Knowledge base software](/service/help-center/knowledge-base-software/)
- [Top AI agents](/service/ai/top-ai-agents/)
### How can we help? [Contact us.](/contact/)
- [https://www.twitter.com/zendesk](https://www.twitter.com/zendesk "Twitter")
- [https://www.facebook.com/zendesk](https://www.facebook.com/zendesk
"Facebook")
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"Instagram")
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[/](/)
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[Skip to main content](#main-content)  The future of agentic service, on-demand. Access exclusive insights and sessions from the year’s leading service event. The future of agentic service, on-demand. Access exclusive insights and sessions from the year’s leading service event. [Watch now](https://virtualevents.zendesk.com/series/relate-26-video-hub-redirecting/landing_page?utm_medium=webpromo&utm_source=eyebrow&utm_campaign=Relate_2026_webeye_WW_2027Q2) [/](/) [Try for free](/register/) ##### Platform - [Zendesk Resolution PlatformDeliver faster, higher quality resolutions with the only AI-first service platform](/platform/) - [Zendesk AIPower your service with AI that continuously improves every resolution](/service/ai/) - [Reporting and analyticsTurn service insights into better outcomes](/service/analytics/) - [MarketplaceFind 1,800+ apps, partners, and integrations to serve customers and employees](/marketplace/) - [Actions and integrationsDrive resolutions across unified data and systems](/platform/#Actionsandintegrations) - [Security and TrustDeploy trusted service with enterprise-grade security and AI governance](/trust-center/) ##### Products - [Customer ServiceManage and resolve customer inquiries across all channels in one place](/service/) - [Employee ServiceGive employees the fastest resolutions through a scalable, intuitive platform](/employee-service/) - [Contact CenterDeliver AI-powered resolutions for every call, every channel, every time](/service/contact-center/) - [AI agentsResolve even the most complex issues on any channel autonomously](/service/ai/ai-agents/) - [CopilotEmpower service teams with the only proactive AI assistant](/service/ai/copilot/) - [Quality assuranceImprove your service overtime with automatic human and AI agent scoring](/service/quality-assurance/) - [Workforce ManagementForecast, staff, and manage agent schedules with AI-powered precision](/service/workforce-management/) ##### Solutions Common use cases - [Messaging and live chatEngage customers on your website or mobile app](/service/messaging/) - [TicketingTrack, organize, and resolve all your tickets in one place](/service/ticketing-system/) - [IT service managementIT support that empowers your workforce](/employee-service/itsm/) - [Knowledge basePower every resolution with connected knowledge](/service/knowledge/) - [VoiceManage and resolve customer calls with AI](/service/voice/) By business type - [StartupsGet up to 2 years of Zendesk free for qualified startups](/business/startups/) - [RetailTurn service into smarter selling](/industries/retail/) - [Financial ServicesSecure service that builds financial trust](/industries/financial-services/) - [TechnologyTransform support to drive net retention](/industries/software/) - [GovernmentReliable support that serves every citizen](/industries/government/) - [Media and entertainmentEngage audiences and elevate experiences](/industries/media/) - [EducationCreate better student experiences](/industries/education/) - [ManufacturingStrengthen customer and partner relationships](/industries/manufacturing/) - [HealthcareBuild healthier patient experiences](/industries/healthcare/) - [TelecommunicationsImprove retention with seamless support](/industries/telecommunications/) ##### Resources Learn - [Customer storiesSuccess stories from customers who love Zendesk](/why-zendesk/customers/) - [BlogContent focused on growing and scaling your support teams](/blog/) - [EventsDiscover popular local events, browse by category, or view on-demand options](/company/events/) - [CX TrendsOur flagship report, covering the five trends shaping the future of CX](https://cxtrends.zendesk.com/?utm_source=navigation&utm_medium=webpromo&utm_campaign=CX_Trends_2026_Report_US_English_NA_2025Q4) Support - [Help CenterArticles and discussions to answer your questions](https://support.zendesk.com/hc/en-us/) - [CommunityConnect, learn, and share with other Zendesk users](/programs/zendesk-community/) - [PartnersFind a partner to help your business integrate with Zendesk solutions](/partner/) - [What's newStay up to date with new product releases](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/) Company - [About UsLearn why Zendesk is the leader in AI customer service](/company/) - [NewsroomSee news updates and press about Zendesk](/newsroom/) - [CareersWant to work at Zendesk? Check out our current openings](/company/careers/) Latest News  The future of agentic service, on-demand. Access exclusive insights and sessions from the year’s leading service event. [Watch now](https://virtualevents.zendesk.com/series/relate-26-video-hub-redirecting/landing_page?utm_medium=webpromo&utm_source=navigation&utm_campaign=Relate_2026_webnav_WW_2027Q2) [Pricing](/pricing/)[Sign in](/login/) ##### Language [English (US)](https://www.zendesk.com/)[English (UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español (LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English (Australia)](https://www.zendesk.com/au/)[English (India)](https://www.zendesk.com/in/)[English (Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文 (台灣)](https://www.zendesk.tw/)[繁體中文 (香港特區)](https://www.zendesk.hk/) [Try for free](/register/)[Contact us](/contact/) [Sign in](/login/) [Contact us](/contact/) Language [English (US)](https://www.zendesk.com/)[English (UK)](https://www.zendesk.co.uk/)[Español](https://www.zendesk.es/)[Español (LATAM)](https://www.zendesk.com.mx/)[Português](https://www.zendesk.com.br/)[Français](https://www.zendesk.fr/)[Deutsch](https://www.zendesk.de/)[Italiano](https://www.zendesk.com/it/)[Nederlands](https://www.zendesk.nl/)[Dansk](https://www.zendesk.com/dk/)[Svenska](https://www.zendesk.com/se/)[English (Australia)](https://www.zendesk.com/au/)[English (India)](https://www.zendesk.com/in/)[English (Singapore)](https://www.zendesk.com/sg/)[日本語](https://www.zendesk.co.jp/)[한국어](https://www.zendesk.kr/)[繁體中文 (台灣)](https://www.zendesk.tw/)[繁體中文 (香港特區)](https://www.zendesk.hk/) [/](/) Platform - [Zendesk Resolution PlatformDeliver faster, higher quality resolutions with the only AI-first service platform](/platform/) - [Zendesk AIPower your service with AI that continuously improves every resolution](/service/ai/) - [Reporting and analyticsTurn service insights into better outcomes](/service/analytics/) - [MarketplaceFind 1,800+ apps, partners, and integrations to serve customers and employees](/marketplace/) - [Actions and integrationsDrive resolutions across unified data and systems](/platform/#Actionsandintegrations) - [Security and TrustDeploy trusted service with enterprise-grade security and AI governance](/trust-center/) Products - [Customer ServiceManage and resolve customer inquiries across all channels in one place](/service/) - [Employee ServiceGive employees the fastest resolutions through a scalable, intuitive platform](/employee-service/) - [Contact CenterDeliver AI-powered resolutions for every call, every channel, every time](/service/contact-center/) - - [AI agentsResolve even the most complex issues on any channel autonomously](/service/ai/ai-agents/) - [CopilotEmpower service teams with the only proactive AI assistant](/service/ai/copilot/) - [Quality assuranceImprove your service overtime with automatic human and AI agent scoring](/service/quality-assurance/) - [Workforce ManagementForecast, staff, and manage agent schedules with AI-powered precision](/service/workforce-management/) Solutions Common use cases - [Messaging and live chatEngage customers on your website or mobile app](/service/messaging/) - [TicketingTrack, organize, and resolve all your tickets in one place](/service/ticketing-system/) - [IT service managementIT support that empowers your workforce](/employee-service/itsm/) - [Knowledge basePower every resolution with connected knowledge](/service/knowledge/) - [VoiceManage and resolve customer calls with AI](/service/voice/) By business type - [StartupsGet up to 2 years of Zendesk free for qualified startups](/business/startups/) - [RetailTurn service into smarter selling](/industries/retail/) - [Financial ServicesSecure service that builds financial trust](/industries/financial-services/) - [TechnologyTransform support to drive net retention](/industries/software/) - [GovernmentReliable support that serves every citizen](/industries/government/) - [View all business types](/industries/) Resources Learn - [Customer storiesSuccess stories from customers who love Zendesk](/why-zendesk/customers/) - [BlogContent focused on growing and scaling your support teams](/blog/) - [EventsDiscover popular local events, browse by category, or view on-demand options](/company/events/) - [CX TrendsOur flagship report, covering the five trends shaping the future of CX](https://cxtrends.zendesk.com/?utm_source=navigation&utm_medium=webpromo&utm_campaign=CX_Trends_2026_Report_US_English_NA_2025Q4) Support - [Help CenterArticles and discussions to answer your questions](https://support.zendesk.com/hc/en-us/) - [CommunityConnect, learn, and share with other Zendesk users](/programs/zendesk-community/) - [PartnersFind a partner to help your business integrate with Zendesk solutions](/partner/) - [What's newStay up to date with new product releases](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/) Company - [About UsLearn why Zendesk is the leader in AI customer service](/company/) - [NewsroomSee news updates and press about Zendesk](/newsroom/) - [CareersWant to work at Zendesk? Check out our current openings](/company/careers/) Latest News  The future of agentic service, on-demand. Access exclusive insights and sessions from the year’s leading service event. [Watch now](https://virtualevents.zendesk.com/series/relate-26-video-hub-redirecting/landing_page?utm_medium=webpromo&utm_source=navigation&utm_campaign=Relate_2026_webnav_WW_2027Q2) [Pricing](/pricing/) [Try for free](/register/)[View demo](/demo/) # AI-powered service platform ## Move beyond deflection. Deliver real resolutions. Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform. **14-day free trial.** No credit card required. Use your work email to connect customer emails, apps, and invite team members. Try for free I agree to Zendesk contacting me with marketing-related communications. By submitting, I agree to Zendesk's [Privacy Notice](/company/agreements-and-terms/privacy-notice/).  ## 22,000+ service teams trust Zendesk AI  ## AI that gets smarter with every resolution. Achieve up to 80% automation with AI Agents that continuously learn from every interaction, handle more complex workflows, and deliver better outcomes. [Explore the platform](/platform/) ### Every conversation becomes a learning signal ### Zendesk AI turns signals into improvement ### Faster resolutions. Stronger loyalty. Better outcomes. ### Trillions of data points turned into billions of successful outcomes. 22K+ 0123456789 0123456789 K+ AI customers 830M 0123456789 0123456789 0123456789 M AI interactions 4.8B 0123456789 . 0123456789 B Resolutions delivered  Revisit the stage with bold headliners, industry thought leaders, and big-brand experts. From visionary keynotes to deep-dive product stories, the best of 2026 is ready when you are. [Watch now](https://virtualevents.zendesk.com/series/relate-26-video-hub-redirecting/landing_page?utm_medium=webpromo&utm_source=homepage&utm_campaign=Relate_2026_web3pillar_WW_2027Q2)  #### Self-improving AI agents, for every channel and platform Zendesk AI agents now reason, act, and resolve across every channel—improving with every interaction. Build custom agents to automate critical AI and human workflows. And with Forethought, that intelligence extends across any service environment. [Explore AI agents](https://www.zendesk.com/service/ai/ai-agents/?utm_medium=webpromo&utm_source=homepage&utm_campaign=Relate_2026_3pillar_NA_2026Q2)  #### A copilot for every role in service Zendesk Copilots now guide every service role—helping agents resolve faster, admins improve operations, knowledge teams keep content fresh, and analysts turn insight into action. Every Copilot improves decisions, workflows, and outcomes in real-time. [Explore Copilot](https://www.zendesk.com/service/analytics/analyst-copilot/?utm_medium=webpromo&utm_source=homepage&utm_campaign=Relate_2026_3pillar_NA_2026Q2)  #### AI built for internal service Offer instant answers right where your employees work. AI agents built for employee service deliver instant answers, with permissions and governance built in. [Explore AI agents for Employee Service](https://www.zendesk.com/employee-service/?utm_medium=webpromo&utm_source=homepage&utm_campaign=Relate_2026_3pillar_NA_2026Q2) Zendesk + ForethoughtNEW ## Self‑improving AI Agents on any platform Deploy AI agents that learn and improve on any platform. Powered by the Zendesk Resolution Learning Loop, every resolution makes the next one better, improving performance over time. [Request Forethought demo](https://forethought.ai/forethought-demo?utm_source=ZDwebpromo)[Learn more](/blog/zip1-forethought-future-of-service-self-improving-ai/)  ## Designed for AI-first customer service A unified system that brings AI and human teamwork together to deliver high-quality resolutions across every channel and service model. [Try for free](/register/)[Learn more](/service/) - Manage high volume autonomously - Launch in minutes, not months - Scale without adding headcount - Trust every AI-driven resolution - Modernize voice with Agentic AI  Free your team from repetition. AI agents understand intent and sentiment to resolve tasks end-to-end without human intervention. ### Manage high volume autonomously  Free your team from repetition. AI agents understand intent and sentiment to resolve tasks end-to-end without human intervention. ### Launch in minutes, not months  Empower your team without the technical overhead. Connect your knowledge and go live in a few clicks. No scripting or developers required. ### Scale without adding headcount  AI agents absorb the ticket load and handle 24/7 spikes, allowing your existing team to stay agile and focus on high-value work. ### Trust every AI-driven resolution  Stay in control with built-in QA scoring for 100% of AI interactions. Ensure every automated answer is accurate, compliant, and on-brand. ### Modernize voice with Agentic AI  Eliminate hold music and scripts. Voice AI handles routine authentication and resolutions naturally, freeing your agents for deeper customer connections. ## Extend the power of AI-first service across your entire organization.  ### Employee Service Get AI-native employee service management with none of the bloat. Resolve internal requests instantly, eliminate complexity, and delight employees. [Try for free](/register/?source=employee_service_suite)[Learn more](/employee-service/)  ### Contact Center Replace fragmented legacy stacks with a unified system that embeds AI across voice and digital. Deliver an enterprise-grade contact center without the middleware or complexity. [Contact sales](/contact/)[Learn more](/service/contact-center/) Report ### Zendesk named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center Recognized for innovation, vision, and consistent execution in AI-powered service. [Read the report](/blog/zip1-gartner-mq-crm-2025/)  ## Built for businesses of all sizes From startups to enterprises, we deliver the specialized support you need to win.  92% one-touch resolution rate 15% overall decrease in AHT > “Our successful experience with Zendesk AI has given artificial intelligence > credibility across all of our business. For many of us, it’s the first AI > tool that lived up to the hype and actually delivered and was really > straightforward for us to enable and test.” *Raz Razaq Head of Customer Contact Experience Technology [Read customer story](/customer/next/)*  92% one-touch resolution rate 15% overall decrease in AHT 11% decrease in email AHT (Zendesk AI)  6% increase in automated resolutions 2X increase in AI agent CSAT > “The zero-training model has been amazing. It can surface content based on > an event, like the Mets versus Yankees, and it feels very personalized.” *Whitney Thomas Senior Business Systems Analyst at SeatGeek [Read customer story](/customer/seatgeek/)*  6% increase in automated resolutions 2X increase in AI agent CSAT 51.5% automated resolution rate  36% increase in AI agent volume 30-40% automation rate > “There’s a wealth of information in these AI agent conversation logs. > We’re using them not just for support, but also to improve our product and > strategy, too.” *Noah Kardos-Fein Director of Digital Support at Vimeo [Read customer story](/customer/vimeo-ai/)*  36% increase in AI agent volume 30-40% automation rate  <30 second chat/phone wait times 94% One-touch tickets > “One day we’re going to get to a point where Openly will be an enterprise > volume company, so having Zendesk in place now as a foundational piece is > critical. You can integrate pretty much anything you want into Zendesk. As we > grow, that will allow us to scale.” *Tim Kyse Vice President of Customer Experience at Openly [Read customer story](/customer/openly/)*  <30 second chat/phone wait times 94% One-touch tickets 96% Average CSAT  49% YoY decrease in new tickets 90–91% AI agent CSAT > “AI hasn’t replaced the human touch at NOBULL—it’s amplified it. > It’s helped us reimagine how we support customers and there’s real > excitement in what’s next.” *Bhav Raju Director of Customer Service at NOBULL [Read customer story](/customer/nobull/)*  49% YoY decrease in new tickets 90–91% AI agent CSAT  92% one-touch resolution rate 15% overall decrease in AHT > “Our successful experience with Zendesk AI has given artificial intelligence > credibility across all of our business. For many of us, it’s the first AI > tool that lived up to the hype and actually delivered and was really > straightforward for us to enable and test.” *Raz Razaq Head of Customer Contact Experience Technology [Read customer story](/customer/next/)*  92% one-touch resolution rate 15% overall decrease in AHT 11% decrease in email AHT (Zendesk AI)  6% increase in automated resolutions 2X increase in AI agent CSAT > “The zero-training model has been amazing. It can surface content based on > an event, like the Mets versus Yankees, and it feels very personalized.” *Whitney Thomas Senior Business Systems Analyst at SeatGeek [Read customer story](/customer/seatgeek/)*  6% increase in automated resolutions 2X increase in AI agent CSAT 51.5% automated resolution rate  36% increase in AI agent volume 30-40% automation rate > “There’s a wealth of information in these AI agent conversation logs. > We’re using them not just for support, but also to improve our product and > strategy, too.” *Noah Kardos-Fein Director of Digital Support at Vimeo [Read customer story](/customer/vimeo-ai/)*  36% increase in AI agent volume 30-40% automation rate  <30 second chat/phone wait times 94% One-touch tickets > “One day we’re going to get to a point where Openly will be an enterprise > volume company, so having Zendesk in place now as a foundational piece is > critical. You can integrate pretty much anything you want into Zendesk. As we > grow, that will allow us to scale.” *Tim Kyse Vice President of Customer Experience at Openly [Read customer story](/customer/openly/)*  <30 second chat/phone wait times 94% One-touch tickets 96% Average CSAT  49% YoY decrease in new tickets 90–91% AI agent CSAT > “AI hasn’t replaced the human touch at NOBULL—it’s amplified it. > It’s helped us reimagine how we support customers and there’s real > excitement in what’s next.” *Bhav Raju Director of Customer Service at NOBULL [Read customer story](/customer/nobull/)*  49% YoY decrease in new tickets 90–91% AI agent CSAT  92% one-touch resolution rate 15% overall decrease in AHT > “Our successful experience with Zendesk AI has given artificial intelligence > credibility across all of our business. For many of us, it’s the first AI > tool that lived up to the hype and actually delivered and was really > straightforward for us to enable and test.” *Raz Razaq Head of Customer Contact Experience Technology [Read customer story](/customer/next/)*  92% one-touch resolution rate 15% overall decrease in AHT 11% decrease in email AHT (Zendesk AI) ## Connect your ecosystem. Your way. Quickly integrate your favorite tools and partners to get value immediately, and tailor the setup to your organization’s exact needs. [Learn more](/marketplace/)  ## Additional resources [Product FeaturedA powerful, flexible platformLearn more](/platform/) [Report CX Trends 2026Learn more](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=resources&utm_campaign=Other_Channel__AMER_2024_CXT-2025_webpromo_resources) [Guide Zendesk AI: the service superpower Learn more](/blog/zendesk-ai/) [Article What is customer support?Learn more](/blog/customer-support-vs-customer-service/) ## Pricing built for your success Get faster resolutions, happier customers, and a team that does more with less at a price that scales with you. [See plans & pricing](/pricing/)[Calculate your ROI](/service/ai/ai-agents/#ai-roi-calculator) ## Launch your first AI agent today [Try for free](/register/)[Get a demo](/demo/) ### Need to know more? **--- View FAQs Hide FAQs ---** ##### What is Zendesk? Zendesk is an AI-first service platform powered by self-learning [AI agents](/service/ai/ai-agents/) and the [Zendesk Resolution Platform](/platform/). With Zendesk, organizations can resolve customer and employee requests faster and more accurately across all channels, like email, messaging, live chat, phone, social, and help center. It brings conversations, context, and workflows into one intelligent system so teams can deliver real resolutions, not just close tickets. ##### What is Zendesk AI? [Zendesk AI](/service/ai/)is the intelligence that powers the helpdesk and the broader Zendesk service platform. With Zendesk AI you can: - automate common requests, - help agents work faster with suggested replies and summaries, - route work more accurately, - and improve quality over time. Zendesk AI works best when you connect it to your real support data and keep your knowledge content up to date. Many teams start with AI assistance for agents, then expand to more automation as trust builds. ##### What is Zendesk Resolution Platform? The [Zendesk Resolution Platform](/platform/) is the full Zendesk service system, powered by Zendesk AI. It connects [AI agents](/service/ai/ai-agents/) and your team members with core service tools like [ticketing](/service/ticketing-system/), helpdesk, [knowledge](/service/knowledge/), [analytics](/service/analytics/), and [quality assurance](/service/quality-assurance/), so you can resolve issues end-to-end across all channels. Zendesk AI Agents learn from each service interaction in what we call the Resolution Learning Loop™. Each new service interaction learns from the last, making self-service better, automation more efficient, and helping your team improve speed and quality over time. ##### What can you use Zendesk for? **Run an AI-powered customer service helpdesk across all channels** Zendesk allows teams to manage tickets and conversations from email, [chat](/service/ai/live-chat/), [phone](/service/voice/), social, [messaging apps](/service/messaging/), and help center in one interface. Teams choose Zendesk for strong ticket organization, routing, collaboration, and reminders that keep work from slipping. **Manage self-service and build knowledge** Create internal and external [help centers](/service/knowledge/) and scale self-service with reusable knowledge and automation. **Support employees** Deliver [employee service for IT](/employee-service/itsm/), [HR](/employee-service/human-resources/) and shared services with structured workflows that guide requests through resolution. **Operate a service-focused contact center** Operate a service-focused contact center with voice and intelligent channel routing and reporting and performance insights that scale across every channel. **Integrate service with the rest of your systems** Integrate Zendesk with your existing systems through prebuilt integrations and APIs to reduce manual work and speed up collaboration. ##### How is Zendesk different from traditional customer service software? Traditional tools often stop at ticket tracking. Zendesk is built to help you resolve issues across all channels, with AI and automation built into the workflow. With Zendesk you get: - One unified workspace across channels so agents manage email, chat, phone, social, and messaging in one place. - Automation you can tailor to your business (routing, triggers, workflows). This is powerful for complex operations, though it can take time to learn and tune. - A platform approach with knowledge, analytics, QA, and integrations working together, instead of stitching separate tools together. - Self-improving AI for real resolutions Zendesk AI is designed to get better over time. The Zendesk Resolution Learning Loop uses outcomes and service signals to improve automation, quality, and agent effectiveness. ##### Is Zendesk right for enterprises and growing businesses? Zendesk works for organizations at every stage of growth across multiple industries. From [large enterprises](/business/enterprise/), to [startups](/business/startups/) and [small teams](/business/smb/), any business can start with a simple helpdesk setup, then scale into a full, AI-powered service operation as your needs grow. Whether you’re building our support for the first time, or growing fast and managing high volume with strict controls, Zendesk adapts to your workflow, systems, and security requirements. ## Footer ##### Products [Pricing](/pricing/) [Zendesk for customer service](/service/) [Zendesk for employee service](/employee-service/) [Zendesk for contact center](/service/contact-center/) [Integrations](/marketplace/) [System status](https://status.zendesk.com/) [Sign in](/login/) [Demo](/demo/) [Zendesk for Enterprise](/business/enterprise/) [Zendesk for Small Business](/business/smb/) [Zendesk for Startups](/business/startups/) ##### Features [AI agents](/service/ai/ai-agents/) [Copilot](/service/ai/copilot/) [Zendesk AI](/service/ai/) [Messaging and live chat](/service/messaging/) [Advanced Data Privacy and Protection](/service/customer-data-privacy-protection/) [Knowledge base](/service/help-center/) [Ticketing](/service/ticketing-system/) [Voice](/service/voice/) [Community forums](/service/community-forum/) [Reporting and analytics](/service/analytics/) [Workforce management](/service/workforce-management/) [Quality assurance](/service/quality-assurance/) [Live chat](/service/ai/live-chat/) [Client portal](/service/customer-portal/) ##### Resources [Help center](https://support.zendesk.com/hc/en-us/) [Security](/trust-center/) [API and developers](/developers/) [Blog](/blog/) [AI research](/blog/ai/zendesk-ai/) [Events and webinars](/company/events/) [Customer stories](/why-zendesk/customers/) [Academy](https://academy.zendesk.com/) [Partners](/partner/) [Professional services](/customer-experience/) [Trial experience & FAQs](/free-trial/) ##### Company [About us](/company/) [Newsroom](/newsroom/) [What is Zendesk?](/what-is-zendesk/) [Careers](https://www.zendesk.com/company/careers/) [Inclusion & Belonging](/company/belonging/) [Accessibility Plan](/company/policies-and-guidelines/accessibility-plan/) [Accessibility Plan - 2025 Progress Report](https://support.zendesk.com/hc/en-us/articles/9827868644378) [Accessibility Plan - 2024 Progress Report](https://support.zendesk.com/hc/en-us/articles/9827830827802) [Zendesk Foundation](https://www.zendesk.org/) [Zendesk Ventures](/company/ventures/) [Legal](/company/legal/) ##### Popular topics [CX Trends 2026](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=footer&utm_campaign=Other_Channel_Organic_other_AMER_2024_CXT-2025_webpromo_footer) [Product updates](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/) [Sustainability report](/company/sustainability/) [Join our research panel](/programs/experience-research-panel/) [Customer service software](/service/ticketing-system/customer-service-management-software/) [Help desk ticketing software](/service/help-desk-software/ticketing-system/) [Live chat software](/service/messaging/live-chat-software/) [Forum software](/service/help-center/community-software/) [Help desk software](/service/help-desk-software/) [Client portal software](/service/help-center/client-portal/) [Knowledge base software](/service/help-center/knowledge-base-software/) [Top AI agents](/service/ai/top-ai-agents/) ### Products - [Pricing](/pricing/) - [Zendesk for customer service](/service/) - [Zendesk for employee service](/employee-service/) - [Zendesk for contact center](/service/contact-center/) - [Integrations](/marketplace/) - [System status](https://status.zendesk.com/) - [Sign in](/login/) - [Demo](/demo/) - [Zendesk for Enterprise](/business/enterprise/) - [Zendesk for Small Business](/business/smb/) - [Zendesk for Startups](/business/startups/) ### Features - [AI agents](/service/ai/ai-agents/) - [Copilot](/service/ai/copilot/) - [Zendesk AI](/service/ai/) - [Messaging and live chat](/service/messaging/) - [Advanced Data Privacy and Protection](/service/customer-data-privacy-protection/) - [Knowledge base](/service/help-center/) - [Ticketing](/service/ticketing-system/) - [Voice](/service/voice/) - [Community forums](/service/community-forum/) - [Reporting and analytics](/service/analytics/) - [Workforce management](/service/workforce-management/) - [Quality assurance](/service/quality-assurance/) - [Live chat](/service/ai/live-chat/) - [Client portal](/service/customer-portal/) ### Resources - [Help center](https://support.zendesk.com/hc/en-us/) - [Security](/trust-center/) - [API and developers](/developers/) - [Blog](/blog/) - [AI research](/blog/ai/zendesk-ai/) - [Events and webinars](/company/events/) - [Customer stories](/why-zendesk/customers/) - [Academy](https://academy.zendesk.com/) - [Partners](/partner/) - [Professional services](/customer-experience/) - [Trial experience & FAQs](/free-trial/) ### Company - [About us](/company/) - [Newsroom](/newsroom/) - [What is Zendesk?](/what-is-zendesk/) - [Careers](https://www.zendesk.com/company/careers/) - [Inclusion & Belonging](/company/belonging/) - [Accessibility Plan](/company/policies-and-guidelines/accessibility-plan/) - [Accessibility Plan - 2025 Progress Report](https://support.zendesk.com/hc/en-us/articles/9827868644378) - [Accessibility Plan - 2024 Progress Report](https://support.zendesk.com/hc/en-us/articles/9827830827802) - [Zendesk Foundation](https://www.zendesk.org/) - [Zendesk Ventures](/company/ventures/) - [Legal](/company/legal/) ### Popular topics - [CX Trends 2026](https://cxtrends.zendesk.com/?utm_medium=webpromo&utm_source=footer&utm_campaign=Other_Channel_Organic_other_AMER_2024_CXT-2025_webpromo_footer) - [Product updates](https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/) - [Sustainability report](/company/sustainability/) - [Join our research panel](/programs/experience-research-panel/) - [Customer service software](/service/ticketing-system/customer-service-management-software/) - [Help desk ticketing software](/service/help-desk-software/ticketing-system/) - [Live chat software](/service/messaging/live-chat-software/) - [Forum software](/service/help-center/community-software/) - [Help desk software](/service/help-desk-software/) - [Client portal software](/service/help-center/client-portal/) - [Knowledge base software](/service/help-center/knowledge-base-software/) - [Top AI agents](/service/ai/top-ai-agents/) ### How can we help? [Contact us.](/contact/) - [https://www.twitter.com/zendesk](https://www.twitter.com/zendesk "Twitter") - [https://www.facebook.com/zendesk](https://www.facebook.com/zendesk "Facebook") - [https://www.linkedin.com/company/zendesk](https://www.linkedin.com/company/zendesk "LinkedIn") - [https://www.youtube.com/zendesk](https://www.youtube.com/zendesk "Youtube") - [https://www.instagram.com/zendesk](https://www.instagram.com/zendesk "Instagram") - [https://www.tiktok.com/@zendesk](https://www.tiktok.com/@zendesk "Tiktok") [Terms of Use](/company/agreements-and-terms/terms-of-use/)[Privacy Notice](/company/agreements-and-terms/privacy-notice/)[Cookie Notice](/company/agreements-and-terms/cookie-notice/)[Cookie settings](#onetrust-show-cookie-settings)[Trust Center](/trust-center/)[© 2026 Zendesk, Inc.](/company/legal/)  ## Privacy Preference Center Zendesk uses web cookies to collect information about you when you visit our Site. This information might be about you, your preferences, or your device. At Zendesk, we may use this information for purposes that include ensuring basic functionality of our Sites; remembering user preferences, including your cookie preferences; measuring the effectiveness of our Sites, marketing campaigns, and email communications; and personalizing online content. Please review the different category headings below to learn more and adjust the cookie settings on your current device. Please note that you will need to ensure that each web browser is adjusted to reflect your preferences if you use different computers or mobile devices. For more information about how Zendesk uses web cookies, please see our [Cookie Notice](/company/agreements-and-terms/cookie-notice/). Allow All ### Manage Consent Preferences #### Essential Cookies Always Active Essential cookies enable core site functionality. These cookies are necessary for the Site to function and cannot be switched off in our systems. You may set your browser to block or alert you about these cookies, but parts of the website may not function properly. View Vendor Details #### Functional Cookies Functional Cookies Functional cookies enable the Site to provide enhanced functionality and personalization. These cookies may be set by us or by third-party providers whose services we have added to our Site. View Vendor Details #### Analytics Cookies Analytics Cookies Analytics cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. These cookies help us to know which pages are the most and least popular and see how visitors move around the Site. 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Every changed passage
Everything removed and added between the two captures — the complete list the "New headline: "AI-powered service platform"" figure is computed from.
− 6
+ 6%
− Article What is customer support?
+ Article What is customer support?Learn more
− Report CX Trends 2026
+ Report CX Trends 2026Learn more
− Vice President of Customer Operations
+ Vice President of Customer Experience at Openly
− Average ROI
+ Average CSAT
− By applying Zendesk AI to unified interaction data, the Resolution Learning Loop™ continually increases automation rates and quality.
+ The Zendesk Resolution Learning Loop uses outcomes and service signals to improve automation, quality, and agent effectiveness.
− Make employee service effortless
+ Employee Service
− Watch video
+ Watch now
− Director of CX at Liberty London
+ Director of Customer Service at NOBULL
− Director of CX at Liberty London
+ Director of Digital Support at Vimeo
− Watch online
+ Watch now
− Register now
+ Watch now
− Experience the future of agentic service live at the leading service event of the year.
+ The future of agentic service, on-demand.
− Vice President of Global Services
+ Vice President of Customer Experience at Openly
− The complete customer service solution
+ Designed for AI-first customer service
− Maximize your ROI
+ See plans & pricing Calculate your ROI
− - ### Improve time to value
+ - and improve quality over time.
− Experience the future of agentic service from anywhere, join May 21 for the leading service event of the year.
− Experience the future of agentic service from anywhere, join May 21 for the leading service event of the year.
− Register for free
− Zendesk Relate 2026
− Experience the future of agentic service from anywhere, join May 21 for the leading service event of the year.
− Register for free
− Zendesk Relate 2026
− Experience the future of agentic service from anywhere, join May 21 for the leading service event of the year.
− Register for free
− Deliver beautifully simple service with Zendesk AI Agents
− Powering over 20,000 AI customers and counting
− Trusted by 100,000+ companies
− Join us in-person
− May 18-20, 2026
− Denver, CO
− Watch the digital event
− May 21, 2026
− Secure your spot
− 16d22h22m
− Ali Wong
− Award-winning comedian, writer, actress, director, and New York Times best-selling author
− Perfect the customer experience
− > “Most businesses are sitting on a data gold mine within their customer > profiles.
− We use Zendesk...to get data on customer interactions that no one > else is collecting.”
− *Gershwin Exeter
− > “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be > more efficient.
− That will allow our team to have more time to work on projects > of importance to the business, be it driving revenue or new sales channels.”
− *Ian Hunt
− > “Zendesk’s integration capabilities, flexibility, and feature depth allow > me to be creative with how we’re using it.
− And they let us scale in really > interesting and powerful ways.”
− *Laurie Leduc
− Head of Community Support
− > “The workflows we built in Zendesk Suite allowed us to achieve or exceed > customer expectations in handling urgent issues.”
− *Caitlin Wood
− > “Most businesses are sitting on a data gold mine within their customer > profiles.
− We use Zendesk...to get data on customer interactions that no one > else is collecting.”
− *Gershwin Exeter
− Vice President of Global Services
− > “With Zendesk AI, I’m seeing an exciting opportunity to streamline and be > more efficient.
− That will allow our team to have more time to work on projects > of importance to the business, be it driving revenue or new sales channels.”
− *Ian Hunt
− > “Zendesk’s integration capabilities, flexibility, and feature depth allow > me to be creative with how we’re using it.
− And they let us scale in really > interesting and powerful ways.”
− *Laurie Leduc
− Head of Community Support
− > “The workflows we built in Zendesk Suite allowed us to achieve or exceed > customer expectations in handling urgent issues.”
− *Caitlin Wood
− Vice President of Customer Operations
− > “Most businesses are sitting on a data gold mine within their customer > profiles.
− We use Zendesk...to get data on customer interactions that no one > else is collecting.”
− *Gershwin Exeter
− Vice President of Global Services
− Zendesk named a Strong Performer in The Forrester Wave™
− Our award-winning service solution
− Recognized by industry leaders
− Bring together customer conversations from all channels, giving agents the context they need.
− Access dashboards and data easily for better service quality.
− Start resolving requests automatically with Zendesk AI from day one.
− Our employee service solution with Zendesk AI makes it simple for teams to get the help they need and stay efficient at scale.
− BREAK THROUGH THE AUTOMATION GLASS CEILING
− Improve faster with the Resolution Learning Loop™
− Automate 80%+ of interactions by connecting AI, human agents, and knowledge on one platform.
− Learn more
− Exceed every customer expectation
− Return on investment
− You’ll save time and money with Zendesk.
− But don’t take it from us; take it from Forrester.
− Their Total Economic Impact™ (TEI) study showed 301% return on investment over three years.
− Read the full study
− Zendesk works out of the box.
− Solve customer problems right away, rather than configuring complex software.
− - ### Reduce effort per ticket
− Self-service and automation deflect up to 25% of agent contacts.
− Resolve remaining tickets faster with rich customer insights.
− - ### Keep costs low
− You don’t need a developer army to start using Zendesk, or an influx of agents to keep using it.
− Efficiency and automation are baked in.
− 301%
− Customers achieved over three years
− $23
− Million
− Net present value customers reached over three years
− Months
− Time it took for customers to receive payback
− The #1 service solution
− Powering 100,000+ of the best customer and employee experiences
− Click for sound
− 1:45
+ Access exclusive insights and sessions from the year’s leading service event.
+ The future of agentic service, on-demand.
+ Access exclusive insights and sessions from the year’s leading service event.
+ The future of agentic service, on-demand.
+ Access exclusive insights and sessions from the year’s leading service event.
+ The future of agentic service, on-demand.
+ Access exclusive insights and sessions from the year’s leading service event.
+ AI-powered service platform
+ Move beyond deflection.
+ Deliver real resolutions.
+ Self-improving AI agents that learn, adapt, and outperform.
+ On every channel, on any platform.
+ 22,000+ service teams trust Zendesk AI
+ AI that gets smarter with every resolution.
+ Achieve up to 80% automation with AI Agents that continuously learn from every interaction, handle more complex workflows, and deliver better outcomes.
+ Every conversation becomes a learning signal
+ Zendesk AI turns signals into improvement
+ Faster resolutions.
+ Stronger loyalty.
+ Better outcomes.
+ Trillions of data points turned into billions of successful outcomes.
+ 22K+
+ 0123456789
+ 0123456789
+ K+
+ AI customers
+ 830M
+ 0123456789
+ 0123456789
+ 0123456789
+ M
+ AI interactions
+ 4.8B
+ 0123456789
+ .
+ 0123456789
+ B
+ Resolutions delivered
+ Revisit the stage with bold headliners, industry thought leaders, and big-brand experts.
+ From visionary keynotes to deep-dive product stories, the best of 2026 is ready when you are.
+ Watch now
+ Self-improving AI agents, for every channel and platform
+ Zendesk AI agents now reason, act, and resolve across every channel—improving with every interaction.
+ Build custom agents to automate critical AI and human workflows.
+ And with Forethought, that intelligence extends across any service environment.
+ Explore AI agents
+ A copilot for every role in service
+ Zendesk Copilots now guide every service role—helping agents resolve faster, admins improve operations, knowledge teams keep content fresh, and analysts turn insight into action.
+ Every Copilot improves decisions, workflows, and outcomes in real-time.
+ Explore Copilot
+ AI built for internal service
+ Offer instant answers right where your employees work.
+ AI agents built for employee service deliver instant answers, with permissions and governance built in.
+ Explore AI agents for Employee Service
+ A unified system that brings AI and human teamwork together to deliver high-quality resolutions across every channel and service model.
+ - Manage high volume autonomously - Launch in minutes, not months - Scale without adding headcount - Trust every AI-driven resolution - Modernize voice with Agentic AI
+ Free your team from repetition.
+ AI agents understand intent and sentiment to resolve tasks end-to-end without human intervention.
+ Manage high volume autonomously
+ Free your team from repetition.
+ AI agents understand intent and sentiment to resolve tasks end-to-end without human intervention.
+ Launch in minutes, not months
+ Empower your team without the technical overhead.
+ Connect your knowledge and go live in a few clicks.
+ No scripting or developers required.
+ Scale without adding headcount
+ AI agents absorb the ticket load and handle 24/7 spikes, allowing your existing team to stay agile and focus on high-value work.
+ Trust every AI-driven resolution
+ Stay in control with built-in QA scoring for 100% of AI interactions.
+ Ensure every automated answer is accurate, compliant, and on-brand.
+ Modernize voice with Agentic AI
+ Eliminate hold music and scripts.
+ Voice AI handles routine authentication and resolutions naturally, freeing your agents for deeper customer connections.
+ Extend the power of AI-first service across your entire organization.
+ Get AI-native employee service management with none of the bloat.
+ Resolve internal requests instantly, eliminate complexity, and delight employees.
+ Try for free Learn more
+ Contact Center
+ Replace fragmented legacy stacks with a unified system that embeds AI across voice and digital.
+ Deliver an enterprise-grade contact center without the middleware or complexity.
+ Report
+ Zendesk named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
+ Recognized for innovation, vision, and consistent execution in AI-powered service.
+ Built for businesses of all sizes
+ From startups to enterprises, we deliver the specialized support you need to win.
+ 92%
+ one-touch resolution rate
+ 15%
+ overall decrease in AHT
+ > “Our successful experience with Zendesk AI has given artificial intelligence > credibility across all of our business.
+ For many of us, it’s the first AI > tool that lived up to the hype and actually delivered and was really > straightforward for us to enable and test.”
+ *Raz Razaq
+ Head of Customer Contact Experience Technology
+ 92%
+ one-touch resolution rate
+ 15%
+ overall decrease in AHT
+ 11%
+ decrease in email AHT (Zendesk AI)
+ increase in automated resolutions
+ 2X
+ increase in AI agent CSAT
+ > “The zero-training model has been amazing.
+ It can surface content based on > an event, like the Mets versus Yankees, and it feels very personalized.”
+ *Whitney Thomas
+ Senior Business Systems Analyst at Seat Geek
+ 6%
+ increase in automated resolutions
+ 2X
+ increase in AI agent CSAT
+ 51.5%
+ automated resolution rate
+ 36%
+ increase in AI agent volume
+ 30-40%
+ automation rate
+ > “There’s a wealth of information in these AI agent conversation logs.
+ > We’re using them not just for support, but also to improve our product and > strategy, too.”
+ *Noah Kardos-Fein
+ 36%
+ increase in AI agent volume
+ 30-40%
+ automation rate
+ <30
+ second chat/phone wait times
+ 94%
+ One-touch tickets
+ > “One day we’re going to get to a point where Openly will be an enterprise > volume company, so having Zendesk in place now as a foundational piece is > critical.
+ You can integrate pretty much anything you want into Zendesk.
+ As we > grow, that will allow us to scale.”
+ *Tim Kyse
+ <30
+ second chat/phone wait times
+ 94%
+ One-touch tickets
+ 96%
+ 49%
+ Yo Y decrease in new tickets
+ 90–91%
+ AI agent CSAT
+ > “AI hasn’t replaced the human touch at NOBULL—it’s amplified it.
+ > It’s helped us reimagine how we support customers and there’s real > excitement in what’s next.”
+ *Bhav Raju
+ 49%
+ Yo Y decrease in new tickets
+ 90–91%
+ AI agent CSAT
+ 92%
+ one-touch resolution rate
+ 15%
+ overall decrease in AHT
+ > “Our successful experience with Zendesk AI has given artificial intelligence > credibility across all of our business.
+ For many of us, it’s the first AI > tool that lived up to the hype and actually delivered and was really > straightforward for us to enable and test.”
+ *Raz Razaq
+ Head of Customer Contact Experience Technology
+ 92%
+ one-touch resolution rate
+ 15%
+ overall decrease in AHT
+ 11%
+ decrease in email AHT (Zendesk AI)
+ 6%
+ increase in automated resolutions
+ 2X
+ increase in AI agent CSAT
+ > “The zero-training model has been amazing.
+ It can surface content based on > an event, like the Mets versus Yankees, and it feels very personalized.”
+ *Whitney Thomas
+ Senior Business Systems Analyst at Seat Geek
+ 6%
+ increase in automated resolutions
+ 2X
+ increase in AI agent CSAT
+ 51.5%
+ automated resolution rate
+ 36%
+ increase in AI agent volume
+ 30-40%
+ automation rate
+ > “There’s a wealth of information in these AI agent conversation logs.
+ > We’re using them not just for support, but also to improve our product and > strategy, too.”
+ *Noah Kardos-Fein
+ Director of Digital Support at Vimeo
+ 36%
+ increase in AI agent volume
+ 30-40%
+ automation rate
+ <30
+ second chat/phone wait times
+ 94%
+ One-touch tickets
+ > “One day we’re going to get to a point where Openly will be an enterprise > volume company, so having Zendesk in place now as a foundational piece is > critical.
+ You can integrate pretty much anything you want into Zendesk.
+ As we > grow, that will allow us to scale.”
+ *Tim Kyse
+ <30
+ second chat/phone wait times
+ 94%
+ One-touch tickets
+ 96%
+ Average CSAT
+ 49%
+ Yo Y decrease in new tickets
+ 90–91%
+ AI agent CSAT
+ > “AI hasn’t replaced the human touch at NOBULL—it’s amplified it.
+ > It’s helped us reimagine how we support customers and there’s real > excitement in what’s next.”
+ *Bhav Raju
+ Director of Customer Service at NOBULL
+ Read customer story*
+ 49%
+ Yo Y decrease in new tickets
+ 90–91%
+ AI agent CSAT
+ 92%
+ one-touch resolution rate
+ 15%
+ overall decrease in AHT
+ > “Our successful experience with Zendesk AI has given artificial intelligence > credibility across all of our business.
+ For many of us, it’s the first AI > tool that lived up to the hype and actually delivered and was really > straightforward for us to enable and test.”
+ *Raz Razaq
+ Head of Customer Contact Experience Technology
+ Read customer story*
+ 92%
+ one-touch resolution rate
+ 15%
+ overall decrease in AHT
+ 11%
+ decrease in email AHT (Zendesk AI)
+ Connect your ecosystem.
+ Your way.
+ Quickly integrate your favorite tools and partners to get value immediately, and tailor the setup to your organization’s exact needs.
+ Pricing built for your success
+ Get faster resolutions, happier customers, and a team that does more with less at a price that scales with you.
+ Launch your first AI agent today
+ Need to know more?
+ View FAQs
+ Hide FAQs
+ What is Zendesk?
+ Zendesk is an AI-first service platform powered by self-learning AI agents and the Zendesk Resolution Platform.
+ With Zendesk, organizations can resolve customer and employee requests faster and more accurately across all channels, like email, messaging, live chat, phone, social, and help center.
+ It brings conversations, context, and workflows into one intelligent system so teams can deliver real resolutions, not just close tickets.
+ What is Zendesk AI?
+ Zendesk AIis the intelligence that powers the helpdesk and the broader Zendesk service platform.
+ With Zendesk AI you can:
+ automate common requests,
+ - help agents work faster with suggested replies and summaries,
+ - route work more accurately,
+ Zendesk AI works best when you connect it to your real support data and keep your knowledge content up to date.
+ Many teams start with AI assistance for agents, then expand to more automation as trust builds.
+ What is Zendesk Resolution Platform?
+ The Zendesk Resolution Platform is the full Zendesk service system, powered by Zendesk AI.
+ It connects AI agents and your team members with core service tools like ticketing, helpdesk, knowledge, analytics, and quality assurance, so you can resolve issues end-to-end across all channels.
+ Zendesk AI Agents learn from each service interaction in what we call the Resolution Learning Loop™.
+ Each new service interaction learns from the last, making self-service better, automation more efficient, and helping your team improve speed and quality over time.
+ What can you use Zendesk for?
+ **Run an AI-powered customer service helpdesk across all channels**
+ Zendesk allows teams to manage tickets and conversations from email, chat, phone, social, messaging apps, and help center in one interface.
+ Teams choose Zendesk for strong ticket organization, routing, collaboration, and reminders that keep work from slipping.
+ **Manage self-service and build knowledge**
+ Create internal and external help centers and scale self-service with reusable knowledge and automation.
+ **Support employees**
+ Deliver employee service for IT, HR and shared services with structured workflows that guide requests through resolution.
+ **Operate a service-focused contact center**
+ Operate a service-focused contact center with voice and intelligent channel routing and reporting and performance insights that scale across every channel.
+ **Integrate service with the rest of your systems**
+ Integrate Zendesk with your existing systems through prebuilt integrations and APIs to reduce manual work and speed up collaboration.
+ How is Zendesk different from traditional customer service software?
+ Traditional tools often stop at ticket tracking.
+ Zendesk is built to help you resolve issues across all channels, with AI and automation built into the workflow.
+ With Zendesk you get:
+ One unified workspace across channels so agents manage email, chat, phone, social, and messaging in one place.
+ - Automation you can tailor to your business (routing, triggers, workflows).
+ This is powerful for complex operations, though it can take time to learn and tune.
+ - A platform approach with knowledge, analytics, QA, and integrations working together, instead of stitching separate tools together.
+ - Self-improving AI for real resolutions
+ Zendesk AI is designed to get better over time.
+ Is Zendesk right for enterprises and growing businesses?
+ Zendesk works for organizations at every stage of growth across multiple industries.
+ From large enterprises, to startups and small teams, any business can start with a simple helpdesk setup, then scale into a full, AI-powered service operation as your needs grow.
+ Whether you’re building our support for the first time, or growing fast and managing high volume with strict controls, Zendesk adapts to your workflow, systems, and security requirements.